Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Wrong delivery date

Received a notification that my item has been delivered today but the delivery date shows January 15.

Resolved! Question about return shipping

I can offer more details if needed.I sold an item and the listing said no returns.The buyer doesn’t want the item and has been bullying me.They have way higher feedback than me.I said the auction said no returns but I will issue a refund once I recei...

Item not received

I bought this item, paid for it, never received it and now I can't contact the seller. I sended a couple a messages requesting a refund and had no answer. I tried to make a complaint but EBay can't find the article I paid for and didn't recieved. Wha...

Satisfaction guaranteed invites scammers

I have been selling for a little over a year. I am a small one person operation. I have very few complaints. My descriptions and pictures are good and I try to point out every little defect. My packaging is exceptional as reflected in my reviews. I a...

Cancellation request issues

I'm having trouble with a situation in which the buyer made a purhcase but within an hour asked to cancel. Unforuntaley, I had printed postage before he tried to cancel. The order of events and details are as follows: 1. The buyer purchased the item ...

I ended up paying more for shipping! What did I do wrong?

Hey y'all, I sold two different items to two separate buyers. When I initially set up the listing, I selected cost varies by buyer location and I added a small handling fee of 0.35. I selected First class as the shipping option and I entered the dime...

Resolved! Seller not responding at all

Hello,I'm trying to help my mom get refunded $57 she paid for a Madoat mini air conditioner she purchased on the 9th of May, it shipped quick, recieved in 2 days...but they couldnt get the water tray door to open up...so they requested a return label...

Package Refused. Buyer has not opened case or requested a refund

I received a package back today that said it was refused. I did not receive any emails or can see any messages through ebay and a case was not oppened. The package was not oppened , but I did charge for shipping. I assume if the buyer does not contac...

Bug Report: eBay Accidentally Opted Me into Free International Returns

I would like to report an issue, as I suspect eBay will have it with other sellers. I manage my return, shipping, and payment policies through the Business Policies feature. The Summer 2018 Seller Update says on https://pages.ebay.com/seller-center/s...

Resolved! Offering Free Returns and International sales

Does anyone know if you offer free returns if that also applies to international sales?If yes then is there a way to restrict it to domestic only?Can you point me to the eBay policy page on this topic?Thank you in advance!

Canceled order within minutes of placing it and seller sends message next day saying already shipped

I placed an order for 3 Rolls of Vinyl and canceled it within a few minutes of placing the order, I also sent the seller an Message explaning that i needed to cancel because the size of the rolls was not big enough. I got an Ebay conformation saying ...

What is the most economical shipping method for sending large backpacks (65L+) in YR 2018?

Based on my own research of calculating estimates on USPS, UPS and FedEx, it would cost at least $40 to send a 65L, 4lb. backpack. At that price + seller fees, I would lose so much of my earnings on the item it wouldn't be worth putting it up for sal...

Resolved! No Help in sight and the days go by.

I had a lady buy an item and then ask to combine shipping so she could buy more items. I told her I certainly would combine but not to pay me until getting my invoice, but she paid for some items and not for others as she went on buying. When she fin...

Customer Requests Shipping UPS and Boxing Items

I sold a couple items to a customer and he has requested that I box the items and ship via UPS. He says that he is currently overseas and it will be sometime before he is back. He states that UPS has access to his storage to place the items and that ...

Resolved! Best rate for mailing a few CDs

I'm mailing out several CDs together and am trying to determine the cheapest shipping method. Ideally I would like to use a cardboard mailer (see attached image) but I'm pretty sure that's not allowed. The item weighs 4.1oz and it just slightly thick...