Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Not sure what happens when I file for a refund from the GSP for a damaged item.

So I bought a used item from a seller in US, shipped to me via the GSP. However, when it arrived, it appears that the box was opened then resealed with tape, the inner packaging was cut open by a knife or something and worst of all, the knife cut lef...

Resolved! need advice on a return!

Hi Ebayers, I Bought an iPhone on eBay, the screen arrived cracked (slight crack on the side of the screen). I do not know if it was shipped like that or damaged during shipping. Contacted buyer he said he will exchange or refund me. I told him I wou...

You be the judge

I listed a video game new and it is. The shrinkwrap had a tear on it. I even included the picture on the auction. So the customer is demanding a partial refund because of this. It clearly had a tear and the buyer should have seen the picture. I told ...

Partial refund

Just wondering how long it should be taking for me to get a partial refund. Seller agreed to partial refund as item was not new as described, but it has been 3 days and all I have for proof that credit has been started is sellers word. I have not rec...

Resolved! buyer claims i sent different item than pictured

I recently sold a pair of Oboz hiking boots. The buyer's account was created 12 days before the purchase and had a feedback of 3. They made a best offer so I declined and lowered my buy it now price to match their offer. That way they would have to p...

Return shipping labels generated automatically

Has anyone had issues with ebay automatically generating USPS First Class return labels when the original listing specified, and the item was shipped, USPS Priority Mail/USPS Priority Mail Insured via a shipping label purchased on ebay? Why is the au...

Creating a new "No Return Allowed" Policy

I haven't created a return policy in quite awhile, but I have some items I would like to list with no return allowed. So, I need to create a new policy for that and I cannot find a way to do that. I went to Account/Business Policies and clicked on cr...

Buyer says did not receive package, UPS tracking says that it was delivered. What now?

I sent a package to customer and they said they didn’t receive it.the tracking # says it has been delivered!Customer opened a claim that they didn’t receive package, and acknowledges that tracking says it was delivered.How should I handle this?

Resolved! The Truth About FedEx Smart Post Claims & eBay Policy

Here is eBay's official policy if you have a claim with FedEx Smart Post: "FedEx SmartPost will only allow claims for packages that are lost or damaged while under the control of FedEx. Packages lost or damaged while in USPS' control are not eligible...

Resolved! Buyer Wants To File A USPS Claim After Having The Item For Over A Month

Hopefully someone can help me with this. Back in January, a buyer won an auction and paid for the item. I packaged and sent the item out to her the same day. A few days later, the buyer sent me a message thanking me for the great packaging and fast d...

BUYER Misused Return & eBay STILL SIDED WITH THEM???? (VERY long read)

Good evening all .. (yes, this is a posting ID). I'm writing on behalf of my elderly mom (and myself) who has had the most upsetting experience with eBay customer service regarding a buyer and a misuse of return. We have both been sellers & buyers fo...

Seller is changing the shipping cost after i won the auction.

He said he needed to go check the shipping cost (there was already a shipping cost listed) and he would give me a new invoice. Now he gets back to me with with shipping cost from 35$ to 65$. I pay the moment i win an auction, and he still havent chan...

Buyer wins dispute – I’m in complete shock!

I am so upset with my buyer and now eBay! I’m looking for advice, but mostly need to vent. I listed and pictured a Dodge Caravan starter. I included part numbers and compatibility. On the 30th day the buyer opened a return request saying I had not se...

Resolved! Change/Edit Shipping option before bidder pays?

I have a bidder for an item that will weigh about 14 oz when packaged. The shipping is USPS First Class Package. I want to fix it before the auction closes in about a day. Can I either change this to Priority or pay the difference at the Post Office?

Payments being reversed

Very strange thing happening in my account- I have my listings set up with immediate payment however every once in a while a listing slips through without the immediate payment box being checked. So a few days ago when I saw I had an item awaiting pa...