Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Guest Order E-mail Problem

I order a Leather Craft Tools Kit (Item number: 332355244909) as a guest with paypal and it asked me an e-mail for verification and to send tracking information.Unfortunatelly I forgot the e-mail adresse that I gave and now I'm unable to track my shi...

Error - Input data for tag <Item.ShippingDetails> is invalid or missing........

Hi, I am looking to upload the file thu file exhcnage, I am getting this error. "Error - Input data for tag is invalid or missing. Please check API documentation.|Item.ShippingDetails|".Attached the Error file from file exchange and Uploaded file Th...

Sent a package to France, but like a Boomerang it Came Right Back!

I am hoping someone in this group has lived in France. I shipping a purchase to a buyer in France, and it came back to me. The tracking does not provide any detail as to why. LZ418590459US. There are some stickers on the box that may provide a clue, ...

Resolved! Still waiting for a refund.

Hello I bought a mouse on the 3rd of this month from someone on eBay with a gift card a couple hours after they cancel, saying they are out of stock. So then after a few days I get a message from eBay saying: Seller cancelled and am waiting on me to ...

I printed label tonight, but can't send until tomorrow..am I in trouble??

My 2nd sale ever & I got excited printed label. Now I know I should have waited until tomorrow when the Post Office will receive it. What should I do?

Resolved! Return policy, another side.

From my perspective, there should be a longer time limit on feedback and returns. At least an option for EBay to investigate and reconsider. I purchased 5 items and two were defective. That's a 40% rate. Why was 30 days not long enough? The items wer...

Delivery address issue (invalid) after the purchase...

I made 3 purchases to send to my sister hotel in DC (we’re from Brazil and I buy from eBay for more than 10 years) and the seller in one of the purchases told me the the address appears as invalid (like in the pic attached)... I changed the address b...

SHIPPING Calculator charges buyer for 1 FLAT RATE BOX but multiple items won't fit in 1 box.

I have heavy items that have a quantity of more than 1. When a buyer buys multiple irems, EBAY only charges them for 1 Medium FLAT RATE box because the combined weight is under 70 lbs. The problem is that 2 items will not fit in 1 box or even in a LA...

USPS pickup service

Whenever my regular carrier is off ,her substitute would fail to show up to pick up packages which I scheduled online,I never leave my packages outside as they could be stolen,I expect them to knock or ring the door bell.I have been doing this since ...

Anyone having issues with International labels printing faint ?

Whenever I print a International First class package USPS label on ebay the label comes out faint. The UPC is bold and black but the customs info is barely legible. It's not my printer because I print all of my domestic labels on ebay with no issues ...

FedEx SmartPost Shipping

I bought an item on April 24th. According to the tracking, it seems to be "stalled" for several days at the hand off between FedEx and USPS. Is this normal or should i be concerned? Shipment information sent to U.S. Postal ServiceMay-01-2018, 07:29 P...

Returns

Ebay telling you how long you should have returns is horse hockey. 30 day returns is to long for the items I sell. They are collectible items and fragile. Most people abuse item not as descriped any way. I'll be paying for all returns that come up af...

Resolved! Bought counterfit item, returned it then realized I shouldn't have?

So I bought a video card, an old one, a 9800 Pro to be excat, its a counterfit, talked to the seller and it's being returned, its been out for delivery for 2 days. I then realized ebay's policies say not to return a counterfit item, also the seller h...

Resolved! Item from china I didn't get

So I ordered a gift shipped to my dad from china. It was mailed to a different address to another state. eBay and PayPal said they can't help me. What's the deal? I've emailed the seller 4 times with no response.

Buyer wants to return a rare item

We recently sold a vintage train set still in the packaging and never opened. The buyer paid to have it shipped priority. After receiving the item the buyer messages saying the item does not work. A big selling piece of the this item was that it was ...