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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Free Returns - Why Ebay is throwing its BEST Sellers under the Bus?

Obviously the hot topic right now is regarding eBay's decision to force their very best sellers to offer not just "30 Day Returns" but now with "FREE Return Shipping" as well.As of June 1st, those who had listings qualifying for the Top Rated Seller ...

do I still pay return shipping fee if buyer not printing label from ebay

buyer ask to return the item which the reason they are not authentic. But it is 100% authentic. I told buyer I do have 14 days return policy but which the reason she says they are not authentic, I can not stand that. I ask buyer if she wants to retur...

Tracking return request

A buyer had a SNAD return request approved when I asked ebay to "step in and help". Where and when will I, as the seller, see the tracking number for the return label ebay issued to the the buyer? The case status in MyeBay and the resolution center s...

Buyer got refunded already.

EBay told me that they would watch the tracking number of the said item being returned and when delivery was confirmed I would have a chance to check out item and see to buyers complaints about it being counterfeit. Give her no refund, partial refund...

Why do sellers still have a Top Rated badge on their listings and do not offer free returns?

I thought if we did not offer free returned our Top Rated Badge would not show anymore and I see many Top Rated sellers who DO NOT offer Free Returns and their badges are still there? Seems unfair for those of us complying!!

eBay Will be best advised if it will reconsider it's policy on returns.

After all, at the risk of sounding repetitive, items being offered on eBay are not all under the category of 'One Size Fits All'. In my particular situation selling compact disc and records vinyl, it is unfair giving all the benefits to buyers who, s...

You ever have the feeling that a buyer is going to return an item, before you ever send it out?

Had a buyer send me a message about sending an item without any marketing materials (no invoice, etc.) after he purchased it from me. Dude's name was different from the name on the corresponding address. I had a feeling that this item was going to co...

Item marked as delivered but...

So my item popped up on my phone as delivered at 1:30pm. I could not find it on my porch anywhere. I have surveillance cameras, checked them, 1:29 the mailman bypasses me through my yard. I watched for the next hour, nothing. So there's no way he del...

Inaccurate estimated time. What to do?

I ship my products from Bulgaria. From here to the US it takes about 20 days (on average) for an item to be delivered. Of all the shipping options the following two are the only ones accurately describing the type of shipping:Economy shipping from ou...

Item Returned Not My Fault

Sold a cash register key to someone that's claiming that it doesn't fit their cash register. I clearly stated in the ad the models that this key would work on. Do they deserve a refund or do we just accept people who don't READ THE AD!!

Worst Return Experience Ever

I sold a video game bundle with light gun that is in perfect working order with a 14 day return policy. The buyer started a return after the 14 days claiming the gun was defective but in his/her own words "it must need a really old tv to work" provin...

combined shipping

Hello all, I have items listed as buy now and sellers are telling me that they have items in their cart and when they confirm to pay; they are being told that I do not offer combined shipping. How do I make it possible for them to get the combined sh...

Using FedEx smartpost

I just got burned by using FedEx Smart post by charging me astronomical shipping charges . Of course EBay would not do anything about it. I know many members of the eBay community have had the same problem. However instead of just stop using this ser...

Restocking fee?

How does this work now. also return instructions.

Return labels for combined shipped items

I called customer support today to inquire about returns.The one question I really wanted them to answer was this...When I ship several items combined as one package and the buyer wishes to return one small light weight item, how much will the return...