Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Help?

I ordered a buy now product for 44$. A day later I recived an email saying I did not win the auction. So I checked the sellers page and they relisted the product. Do you think I will recive a refund??

Ebay Now Demands I Ship Everything 'Overnight Delivery' ( June 12 2018 )

I have my preferances set to "3 day handling", and shipping set to "Economic Shipping 1 - 10 days" The latest listing I made had dilevery garenteed in 4 days with no way to change it ! Nowere in my preferances or listing I have garenteed dilevery tim...

Resolved! Does ebay still offer the shipping discount coupon?

When I go to check by clicking on subscriber discounts, I get this message: Http/1.1 Service Unavailable I never got the message from ebay in April about the code, so I want to use it before the next quarter. How am I supposed to use the code if I ca...

Customer left for vacation, how should I handle shipping?

A customer bought and paid for an item but they said they are on vacation for a week or so "no rush, ship at my leisure" . I haven't responded yet to ask if there will be somone else at the house, or a close neighbor will take it in, or if they alrea...

I returned a package but cannot find tracking info?

I recently bought a pair of boots from eBay- they didn't fit well and seller offered returns so I requested to return. Seller immediately accepted, and I printed the shipping label that eBay provided. I shipped them back via Priority 2 days ago, so t...

Item not recieved yet shipped back

I told ebay that I didn't recieve a purchase and would like a refund. They told me to ship the item back, yet I not only didn't recieve it, but it never shipped and delivered to me. They told me to give them a tracking number and told me it would shi...

New Laptop and my Dymo LabelWriter 400 Turbo

Just got a new laptop and installed the drivers needed for my Dymo LabelWriter 400 Turbo. Downloaded Adobe Reader as well. When I get to the final printer screen, Adobe Reader does not pick up that im trying to print. Reader typically for me will pop...

Seller got item back due to undeliverable address. Now seller wont resend item or refund the money.

I won a bid on 4/2/18. Made payment on 4/3/18. Reaized my shipping address was incorrect on 4/4/18. Sent seller a message about redirecting package if it was already shipped on 4/4/18. There was no tracking available yet so i thought seller has not y...

why is ebay so difficult

I just wanted to get a partial refund and when I went through the refund process what I saw on the screen led me to believe that I'd have to return the item and get a full refund. So I closed the refund, not realizing that it couldn't be undone. So n...

Scam buyer uses local 9xxxx zip code as shipping addr, buyer changes addr to 60025 just before pmt

Scam? buyer uses my local 9xxxx zip code as shipping addr when bidding , then changes the address to Glenview, IL 60025 just before paying. This causes the shipping calculation to not reflect the proper amount. They pay via paypal - I refund total pa...

seller penalized for buyer's bad address

I've been on eBay long enough to know that one of the golden rules is "only ship to the address provided by eBay". So a customer purchased an item from me and had it shipped to him in France. For the items I sell, shipping can range from $11.66 - $16...

Can seller change the shipping charge after a best offer is accepted?

I made a best offer on a listing, the listing clearly stated the shipping was $4.45 for "standard shipping". When I was entering the offer amount it also displayed $4.45 total for shipping. I made my maximum best offer amount based on the shipping be...

How to change the length of handling days on my listing?

I just noticed that my listings say "This item has an extended handling time and a delivery estimate greater than 21 business days." I want to change it to ship right away and can't find where to indicate how long my handling is in my listing. Can an...

Can't ship outside the US?

For some reason, any new listings that I've been adding for the past few weeks are showing up as not able to ship outside the US to 99% of the places listed. When I go into my listing to revise it, I click on "Go to shipping locations" and uncheck AL...

Resolved! Returning a late shipped item without paying customs.

I don't know if it's ok to post a link but this is a follow up to a post:https://community.ebay.com/t5/Member-To-Member-Support/Buyer-with-late-delivery-case-opened/qaq-p/28555167 I hope I don't duplicate things. Case update:*Excalated case put on ho...