Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

delivery

I live in Paraguay. But, I have a delivery address in Miami. So, this is not a sale to another country. Because the item will stay in Miami! The seller claims not to sell to other countries. But, I'm buying for delivery in MIami and he canceled the s...

Seller didn't ship item

I paid on June 5th. Didn't receive notifications that the item has been shipped. I waited until June 11th to contact seller just to make sure, as he says he ships within 3 days after payment. He messaged back saying he hasn't shipped it yet, apologiz...

Resolved! Shipping to a freight forwarder

I am a very small time seller and recently sold an item that I discovered on my own (buyer had not notified me) will be shipped to a freight forwarder. I have never dealt with this type of shipping before and am hoping others can better inform me on ...

Can't open Case?

Hi ebay:I have a problem and I don't know what to do anymore. I have tried to open a case but it not working. 6 days ago I bought a tablet on eBay app, instead of showing PAID BUT NOT YET SENT, it was showing payment pending. The following morning i ...

Resolved! return policy description no more.

Has anybody else who had a return policy spelled out in the "business policies," section for all their listings noticed they are no more? I notice it's still available when going in to edit return policies, but no ebay shows on computers only their o...

Return Problem, need help!

Buyer had an issue with a lot of items I sold, which I didn't agree with, but besides the point. Had issue with 1 of 5 items. Wanted refund for everything, which again I didn't agree with because only one item had an issue, so I offered partial refun...

Item not picked up

I sold a golf cart 13 months ago. Buyer has been been contacted 3 times but has not picked it up yet. We are moving soon and won't be able to store it anymore. Buyer does live about 350 miles from our location.

Protection from international INAD that are fraudulent

I have seen several cases recently where GSP customers claim "item not as described" upon receipt of an item. In many cases sellers have had to refund despite the item condition being clearly stated in the listing simply because ebay has no process t...

how to cancel an order on ebay that you already paid shipping on

Buyer made mistake and now wants me to cancel the order that they made. Problem for me is that the shipping label for the item is alreay paid for. How can you void the label that you've created and then get the buyers money back from USPS.

The buyer hasn't received this item yet

"The buyer hasn't received this item yet" appears to be the latest eBay scam. I used to receive about one case per month, now one of my stores is receiving about 10 per week, an obvious sign of scamming. What I do:Message the buyer in the "The buyer ...

EBay buyer attempts a return to me (seller) and gets refunded, USPS lost the item: I am empty handed

I sold photography gear on eBay earlier this year to get some extra cash. The buyer asks for a return, we get into a dispute about the condition of the item (which was in perfect condition), and eBay (naturally) decides in favor of the buyer and auto...

Resolved! How long does it take for actual shipping costs to show up on your account balance?

I sold an item on 4/19/18. Cust paid via paypal for fedex shipping. I ship using "free shipping" on all items. My dimensions and weight were spot on. The amount quoted through ebay's shipping program were equal to the actual amount charged to my acco...

Resolved! Buyer's shipping name given as "N---y Bi-ch" -- will USPS deliver?

Sorry to be back again with another weird question, but it's been a weird couple of days! Right now I'm waiting for payment on an item that sold for over $150. The buyer has 1 feedback, which may or may not be relevant, but my real concern is that th...

Auctane page not loading - only showing Auctane logo and rest blank

Does this screen shot look familiar:This is what I saw on every computer, every browser and in 2 cities this morning when I tried to do morning shiping with Auctane. I started a support ticket with Auctane and they suggested:- Clearing your browser's...