Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

THANKS TO THOSE THAT TRIED TO HELP... IT'S TIME TO MOVE ON.

HERE is my original statement along with an eBay reply. My problem was filed in April and now it's June. I still can't sell because if I close my April books I can't recover all the info eBay asks if I call them. I guess it's time to surrender....the...

Free Returns CALL eBay!

For everyone who can not offer free returns.....call ebay. Be sure and get to the Seller Performance people (otherwise you will get someone who is a novice in supporting us) and ask them to take it (your account) to their manager at their next staff ...

Can't add tracking number to shipment

I often have buyers who buy multiple items separately. Today, I combined one order (that's what I usually do) and partial refund shipping. However, when I went to add the tracking # to the 2nd item, it says, "The tracking number is already associated...

Resolved! Buyer is stating my items are defective. It's not likely.

So I bought an item (audio mixer) on an auction, seller claimed in the listing that everything was working properly. As soon as it arrived I discovered problems with it and after approx 1 week of recording videos and taking pictures of the troubled i...

Buyer Scam: USPS Tracking Number scam!

I think some buyers will claim they did not receive their shipment if you do not use tracking numbers. They wait several weeks, file a complaint, most people don't keep the reciepts for very long so you have no proof, you are out your item and have t...

I want to know ebay customer service email address.

Help: Buyer open does not match description case and I offer refund and how do i process this?

Greetings everybody. New to ebay, clothes seller(90%womens clothes,10%mens ). Sold a pair of Joe’s jeans to this buyer a week ago and yesterday he send an email “hi sir there is a stain on the jeans”. I did check the jeans specifically closely upon p...

Resolved! The conflict continues

I recently bought a camera and a lens from a German cellar. But the lens was wrong and was broken. I took the shipping fee at my own expense and sent it back to the seller. But the seller did not receive it. Two weeks later, goods have been sent back...

Resolved! Buyer requesting cancellation and refund, I already paid my seller fee

So, after paying for the item I sold, the buyer sent me a message the next day saying they want to cancel and get a refund. But, I already paid my final value fee to eBay, as I always do right when I receive payment. So, if I issue this refund now, w...

dropshipping

im starting dropshipping in my ebay store i just recently opened. i havent posted anything yet. only because i need somebody to explain to me how the shipping works meaning, is the company that im dropshipping with (ie amazon, walmart etc) be shippin...

Resolved! USPS Priority Shipping - Own Box - Crazy Price Increase

What is up with this price increase?! It use to only cost be under $10 to ship, now its telling me its $30+ to ship using my own box?! This is ridiculous! What am i doing wrong?

Reminder to schedule redelivery of item yet sent to PO Box?

Hi, I'm a Canadian with a PO Box in the US which I use for most of my online purchases since its usually cheaper to ship there. Recently I bought an item on eBay which I'm planning to pick up in a couple days. Problem is, It doesn't actually say deli...

Free Returns - Why Ebay is throwing its BEST Sellers under the Bus?

Obviously the hot topic right now is regarding eBay's decision to force their very best sellers to offer not just "30 Day Returns" but now with "FREE Return Shipping" as well.As of June 1st, those who had listings qualifying for the Top Rated Seller ...

do I still pay return shipping fee if buyer not printing label from ebay

buyer ask to return the item which the reason they are not authentic. But it is 100% authentic. I told buyer I do have 14 days return policy but which the reason she says they are not authentic, I can not stand that. I ask buyer if she wants to retur...

Tracking return request

A buyer had a SNAD return request approved when I asked ebay to "step in and help". Where and when will I, as the seller, see the tracking number for the return label ebay issued to the the buyer? The case status in MyeBay and the resolution center s...