Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Delivery delay, VENT!

I had a package briefly delayed by USPS. Cust opened a INR and it was delivered 3 days later, all good, except for the message I was sent after. You don't need to do anything else.We received tracking information from you that shows the item was in t...

Resolved! FedEx smartpost claims is a fraud and I reported them to the BBB read for more

I can't remember how many times I have been transferred all over the place on Ebay's support phone system lol. They have probably used up an excess of $50+ of wages worth of time so far trying to figure out who to speak to or how to file a claim. Lma...

Package seems to have disappeared after being delivered to the Global Shipping Center, what now?

I shipped a package to the international global shipping center and have confirmation that it was delivered two weeks ago, however, there has been no international tracking added to the item, nor have I received notification from ebay that the packag...

Book Damaged in Shipping

Hello,I had a customer message me to inform me that the hardcover collector's book I sold to him has been damaged in shipping. It was sent in a plastic bubble mailer and I feel pretty bad about it, because there most likely are ways I could have pack...

Resolved! Shipping Label Issue

How do I get the postage amount to not print with the new LabelManagement ? I dont see an option any longer. Is there a "Label Preferences" section I'm missing?The old label management had this option to "not show postage".

ebay returns - what is ebay doing to protect the small sellers here and hold down return?

... from ebay blog "Returns automation. An enhanced returns process will save up to one week of processing time for you and your buyers. eBay may immediately accept a return request by providing a return shipping label to a buyer when you receive a r...

Tracking not displaying Another Glitch

Today’s tracking is not displayed on My EBay Selling Page nor on Sellers Hub Orders Page.Click on add tracking and the tracking number is there, either page.Like to make sure Shippers pick up our packages from their boxes.It’s a pain to copy and past...

Flat Rate Padded Envelopes for $7.25 shipping

I recently received a highly NOT BREAKABLE OR FRAGILE pair of shoes in 3 FR padded envelopes. Each shoe was wrapped in one, and then those two stuffed into a third envelope. Pretty clever, and such a huge waste at the same time. Does the PO keep trac...

items shipped and tracking info uploaded within handling time, but ebays counting it as late?

i just noticed i had a ton of "uploaded late* notices in my seller stats, but when i look at them, 4 of the 6 say they were shipped/uploaded on time. heck, one of the ones says it was uploaded 5 days late, and the item was even delivered 2 days befor...

I am slowing hating eBay more and more day by day.......

2 returns yesterday for two tail lights. Return 1 "Arrived Damaged" Buyer calims the item has cracks.....CRACKS CLEARY DEPICTED IN SECOND AND THRID IMAGES! Return 2 "Does not work or defective" How the F^&* does a tail light "NOT WORK"? Now I am stuc...

Does This Happen to Other Sellers

Hi Guys , I don't get many returns and don't offer a return policy general worthless .I am a seller that wants a happy buyer over a sale , my sales are just a part time thing will I sell off inventory.Just had a sale to a buyer , no feed back , I nev...

Resolved! Where to get Quiet Packing Tape?

I am about to buy some more packing tape, and I want to find out if there are any other options for quiet packing tape than the stuff I get directly from the Post Office. Normally, when I am taping up a package, since I'm a 'super-sensor' (i.e. the s...

Buyers can ALWAYS return anything they don't want

Apparently a lot of sellers still haven't figured out that regardless of what they've set as their listing policies or how they've described their items, buyers can always return any item they want within the first 30 days.... and often longer.All a ...

pls refund my customer for me

hello,I have an urgent matter to.because I have no other way contact you,only sent the message with this way. my store have several some return requests,my customer have sent back to us,has been delivered,however,i extremely wanna refund them，but i c...

Resolved! Trying to send 1st class to Australia.. problems

I used to sell a lot more international than I do now. I put in global shipping option for almost all items but have been told the cost is outrageous. I had an Australian buyer ask me how much to ship 2 sewing patterns to her? It looked like ONE patt...