Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Long time Ebay member needs return advise

I have a buyer who recently won two auctions from me. I gladly combined shipping. My auctions say I do not accept returns and that is also clearly stated in the description (unless I've made an error in description, etc.). Both of these auctions were...

Possible Buyer Scam

Hi Everyone, I have listed a camera for sale with 549.99 "Buy it Now" and "Make an Offer". Today I received an offer for 649 with a message: "Please contact me at 000-123-4567". So I send a message to the buyer asking why he offered more than the ask...

Shiping phone with battery between USA and Russia by air

Hi. I need to send a phone from Russia to the USA. But the phone has a non-removable lithium battery. Transport companies do not take it for delivery on airplanes. How can a company do such a transportation?

UPS Rate Calculator Broken Again

A while back, ebay had the UPS calculator so messed up I removed the option from my listings. Their script kiddies finally read the UPS documentation and fixed it so I added UPS back into my listings. Now, it's broken again. My preferences are still ...

No support from ebay on untruthful buyer

Clearly this damage has been done by some type of grinding or filing device. You can feel the grooves with your finger.Check out the layers of enamel and metal that have been ground through.I sold a very lovely vintage enamelware spoon to a woman in ...

I am so sick of ebay.com being so slooooooowwwwwwwwwwww

You guys make billions of dollars. And you can't have a server that doesn't take 5 minutes to respond?

Returned broken item, and I did not get any replacement or refund.

I order an item from this seller in 10th of Nov 2017, the item arrived on 25th of Nov 2017, but broken. After contacting the seller, we agreed that I would return the item, and she would resend a new one. So I did return it back to the seller. But th...

Having problem Shipping from Europe to worldwide

Dear eBay Community.I live in Greece and i have registered to ebay.com i also did my first sale, but when i got to the point to print the shipping tag eBay was telling me to change my address to a US address. Hence i posted the envelope with the Gree...

eBay can make mistakes, but we can't

I unknowingly clicked UPS instead of USPS on Paypal when I combined a shipment to one buyer and added the second tracking number to the other item. EVEN though they both had the same tracking number. When I reallized what I had done, I checked my das...

Resolved! Item but not box damaged in shipping, seller files shipping damage claim

An item I received was damaged in transit, but the box wasn't damaged, just the item broke inside the box. The seller has accepted my return, and has filed a shipping insurance claim. The return process asks me to verify the insurance claim and speci...

Resolved! Smartpost divisor question.

I sort of stopped using smartpost during the price increase debacle and completely lost track of what's going on with it. Can anyone confirm that the divisor is indeed still 166? Are shipping charges calculated correctly? No after the fact surcharges...

feedback left for seller

Is there any way to revise a feedback left for seller after a refund has being issued? ie.seller charged me a 15% restock fee on unopened mechandise.thanks

Resolved! Buyer Wants Regular Shipping Instead of GSP

I sold an item to a customer in Europe. They purchased and already paid the Global Shipping Program fees. Now this person is requesting that I ship the item regular USPS to Europe, and then he will get a refund from eBay/Pitney Bowes on his own. He s...

Anyone have experience with USPS insurance claims?

Hello all, I sold a graphics card on eBay at the beginning of February and the buyer just contacted me saying they received it broken. I shipped it via USPS with insurance covering the item's value. USPS's site says that the recipient must hold onto ...

Resolved! Negotiating lower shipping rates

How come other companies can negotiate lower shipping rates, but ebay can not? Please help me understand why. I am pricing to ship a glass cake plate with dome lid, it weighs a little more than 2lbs.Because of the dome I have to use a larger box. It ...