Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Having Issues With Refund

Hello, I tried searching up already to see if there’s a resolution but I can’t seem to find anything.On June 26th I purchased a LPS from a seller for $10+ $3.50 shipping. I realized I already had that LPS so I requested to cancel the order. Three day...

Proper disposal of counterfeit

Last week, I received a counterfeit item from a seller whose business model is that the percentage of buyers he can fleece will more than cover return shipping for everyone else. Thus I do not want to return the item; I want to turn it over to law en...

Broken tv show had for few months, just watched only to find that its broken. Is it ok to refund?

So I just got this tv show a few months and just started watching it, only to find that it's broken. And doesn't play properly. It's been a few months since I bought it is it still ok to return or ask for a refund.

Item not received by buyer but had tracking receipt

Sold an item about a month ago and instead of shipping on ebay, I went to the post office and got a label on the package. It was about 15 pounds and label costed around $45. I got the receipt once I was done and a few days later I looked up the track...

Returns

Ebay is killing the small business owners on here. I am disabled military and this supplements my income. First you take away my right to say how my items can be returned. Then, you take away my right to charge a restocking fee. Then finally, you for...

Simplified Returns Wont Help eBayr - The system is not working

Hello folks eBayers.On eBay for 20 years, and have seen all here!! It fill that Ebay is trying get less loss as possible, with this new system... I have 4 unfare cases over last 30 days so far, won only one, where buyer is clearly abusing policy, and...

Ebay Changed My Shipping Address

I'm not sure what happened but I'm pretty sure eBay has changed my shipping details. I have purchased from eBay before with no problems and the product has arrived at my address, but recently I purchased a few items and they haven’t come for days, I ...

Changing delivery dates..

Is it just me or has anyone else noticed that when checking on delivery dates that they have been altered and extended.. This has happened to me a few times with a result of the items not arriving, these are deliveries from Asia.

Items doesn’t match description

I bought a 37 set of paint and in the description said Assorted colors!!! And then said for colors look at the picture and I barely could see what color is in the picture and I was like as far as they are assorted color it’s finenow i find out there ...

2 buyers say 2 of my listings are different that what I see

This could be a total coincidence… But in the last two days I’ve had two return requests for clothing items that buyers received that were the “wrong size “. One said they ordered a 5XL and I sent him a Large; one was claiming I sent a size 28 (pants...

Customer says item damaged

I have a customer who says their item was damaged and fell apart as they opened the package. I personally don't see how, it's not exactly a breakable item, unless you ran over it with a semi. So I ask the customer to please send me a picture before I...

Resolved! Two distinct transactions (samer seller four days apart)

High, but not obscene shipping costs on two separately listed seller transactions ending four days apart - paid same day each ended. I didn't ask for combined shipping or even to wait so both would be combined; seller also doesn't offer combined ship...

Can't ship item to buyer

I had a hot heater bust and it flooded some of my items, one of the items, I was suppose to ship but had to inform customer of problem. It's been 2 days now and the item is showing overdue for shipping and I haven't heard back from buyer yet. So what...

Dinged AGAIN for late arrival

Another sad day.......had yet another ding for late arrival. It was shipped on time.......buyer left positive feedback but eBay doesn't see it in a positive light. After 20 1/2 years of buying and selling...well it just makes me sad some days. Life i...

USPS lost my "Parcel Select" package. What do I do now?

I ordered a small item weighing just 1.2 lbs. The order shipped with the UPS SurePost service which they transfered to my local post office on August 15th for delivery the following day. The next day comes, and no package arrived. I checked the track...