Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

What do you suggest?

Hi: I sold a Bluetooth headset on April 3,2018 for $79.99 and shipped the item. It was brand new. On April 9, 2018 I received a email from the buyer indicating the item was not new and that the headset was cracked and the base was scratched and the i...

How guarantee sale of gift card chick-fil-a not returned?

I just sold a chick-fil-a promotional and now im worried about fraud. There doesnt seem anyway to check and record the balance. Any suggestions

Buyer wants me to ship £850 item to Ghana is it safe?

Buyers profile shows he is in UK, he messaged me asking me to ship the £850 item to Ghana I will tell him I only ship to buyer address in his ebay account so he will need to change it there so I am covered by seller protection. But is Ghana safe? Do ...

Resolved! Seller pocketing shipping fees

I suspect that a Seller I recently bought from is using their employer's postage meter and pocketing the shipping fees.- They will only ship via priority mail; even for packages that are a few ounces.- They will not combine shipping under any circums...

Resolved! Free shipping

How do I indicate free shipping on my listing?

How to write a standard letter of Accept a return request?

I'm a Chinese seller, i received several request of return. and it's cause from products quality.So i accept the request, i hope to leave my buyer a message and send our apologize of the bad shopping experience first.Second, I wants them to kindly un...

Best approach to being shorted parts in multiple unit orders

Over the past two days I have received two orders from different sellers involving multiple parts where I was shorted quantity. One seller is Chinese based another is American. Yesterday the Chinese based seller shorted me 3 parts (worth about $45, r...

buyer returned wrong item and did not follow instruction

heylo. i dont know if i am sharing experience or gaining knowledge upon writing this. anyways.i sold a pair of ladies shoes which original cost around 800 bucks online for only 210 bucks. the buyer write to me at once the day the package was received...

I put the wrong dimensions now what?

Buyer already payed for postage. My item is being shipped in a Poly bag. 9 length x 6 width x 1 hieght. That bag is too small Now i want to use a poly bag 15 inch length x 11 width x 1 hieght. Both bags are 1 ounce and they wont change the weight for...

Local Pick-Up Instructions on Item that I won and response time from Seller before Filing Claim

I recently bid and won an item that was Local Pick-Up only from New Haven CT. I was bidding from Washington, DC. I paid immediately via PayPal per seller instructions. Upon payment, I notified the Seller via eBay that my brother who lives in New Have...

What is going on with USPS?

This may be off topic, but I'd just like to hear if anyone else has experienced this... I ordered something for myself, had it shipped Priority Mail. The estimated delivery date is 4/13.When I tracked it on usps website, it showed that as of 4/11 it ...

Misuse of the returns policy

Is anybody else experiencing a lot of buyer claims for 'items received damaged/incomplete'? I pick, check and pack all my items myself, so i know exactly what condition they leave in. Each time i offer to replace the item i am told 'i want a refund, ...

Beware FREE shipping from China to Malta!

I have lost many so called , cheap, post free items from China. They all have a common denominator, - they were all electronic kits, or electrical accessories! I highly suspect, that, eBay items are lost or better, stolen, from post offices in China,...

Returns Resolution Program

What happened to this program? I have been in it for about 1.5 years, and it was great until this week. I had a buyer buy a pair of jeans. He opened a return alleging they arrived damaged. No photos and no further explanation. I received them, and th...

Buyer wants unreasonable return. Please help

Hello guys,Please help me with that issue.I sold to the US one set of USED vehicle car wheels (only rims). Buyer recieved them and then began to resent about cosmetic condition. All that cosmetic imperfections were visible in acuction photos. Also he...