Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Sellers Now Have to Pay Return Fees & No Restocking Option Available - Outrageous!

So let me get this straight - eBay just took away Sellers' option to have a restocking fee & now in order for you to qualify to be a Top Rated seller you HAVE TO PAY ALL RETURN FEES NOT THE BUYER!!!!!! Who the heck do they think the majority of selle...

Resolved! Buyer says item not received. Tracking says it was delivered.

Buyer says item not received. Tracking says it was delivered. I have verified the address with buyer. It has been over a week and buyer has not opened case with ebay to get this resolved. how can I resolve with out refunding buyer.

Simple question on delivery dates/ tracking information, thank you!!

Hey everyone, I just have a simple question on delivery dates/ tracking information I just joined ebay not too long ago and i recently placed an order for an iphone part (water accident on my end) Upon viewing "my orders" it states that delivery woul...

Dear Buyer: Sorry, eBay's fault again

100% Money back Guarantee for Buyers!! WOOT!!... wait... something is not right... Seller sends out a package using carrier service. tracking shows item is "out for delivery". package does not get "delivered". package is now "Lost". Buyer gets there ...

New shipping label set-up....

Welp! I woke up this morning and BLAZAM!! ....everything had changed. Yet again tiny demons have come to plague me in the night. Being almost 49 years old I'm not the most computer savvy person as it is, so when things go getting changed around AGAIN...

Resolved! Fedex Office (store) tracking

For the past several months, when I drop off a pkg at a Fedex store (2 different ones), the tracking never reflects this. I drop off in early morning but tracking shows it was picked up in another city (their depot which is about 10 miles away) late ...

Of these 3 services, which one is the worst?

Fedex SmartpostUPS InnovationsDHL eCommerceI've had poor experience with all 3 but I think the prize has to go to DHL for slowest.I would NEVER subject my buyer to any of them. Curious what your experiences have been.

Resolved! Returning multiple items to same seller on same purchase

I'm having trouble finding a straight answer that makes sense -- hope the Community can help me out!I bought five items of clothing from the same seller on one transaction, and I need to return three. But when I choose "Return Item" in the drop-down ...

How do you get a refund for fraudulent ads?

I made and purchase and EBay deleted the item and now does not recognize the item purchased so I can't get my money back. What can I do?

Procedure for returning defective item sent to me via regular mail without tracking

I purchased a cheap ($2 with free shipping!) craft item that the seller sent via regular mail, in an envelope with one stamp. However, it's unusable, as there are little snags on one edge and that wasn't in the description. I sent the seller a photo ...

Seller says I'm responsible for damaged shipping

I'm new to ebay but read everything thoroughly, and I'm looking for confirmation on the ebay guarantee. My purchase arrived broken and damaged due to lack of padding in shipping. I started a return, sent photos. Seller responded immediately saying on...

Shipping Glitch

I have talked with two representatives about this problem and was told that it is a glitch and will be fixed, however, it hasn't been fixed and every time I call, I have to explain the whole problem all over again. Here it is. I am using calculated s...

shipping asking for dimensions ?

So, I hope this is not one of eBay's "improvements". Just shipped two items and I was required to enter dimenstions. Never had that before. I've been doing this long enough to know when I need to declair the dimensions of a box. I certainly hope this...

Buyer requests shipping an item using their personal fedex acct. Any seller protection?

I have a customer who wants shipping on a no shipping aution. They are handling all the logistics with the exception of me dropping the unpackaged item at fedex. Do I bear any liability as far as damage in transit, snad etc? Can they leave neg feedba...

Return advice needed for computer, suspects abuse or part switching

Hi All, received a return request for the first time and need help on how to proceed. I sold a laptop that was described as fully working and in excellent condition. I am a certified Apple technician and personally used this machine for 2 weeks is 10...