Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

seller sent me one return label for four chains?

Hi i need help. The necklace chains I purchased are not as described. Seller described them as being 1.2mm, but they are actually less than 0.5mm. These are way too thin for me. I sent pictures to the seller measuring the chains and he FINALLY respon...

Scammer Alert -- Buyer Removed Clothes Tags, Washed Item, Wants to Return?!

I'm pretty distraught over this. I recently sold a brand new NFL jersey (no defects) with tags to a buyer. I even shipped it out the same day so he could receive it in time for the games on Sunday. Today I received a message advising me that a return...

Tracking ID not working & No estimate available

Hello,I bought a phono cartridge on 11.07.2018 from a seller who has 97.9% rating afer 40000+ reviews. As per listing he was to ship the item from Japan to my address in India. My payment (made on 11.07.2018) is confirmed and the seller has also ship...

Weird problem when I checked out! Got the wrong item! Will ebay still honor todays $25 off $119?

As the title says, I had a problem when I checked out recieving the wrong item. So, long story short, I purchased something and I had two in my cart on seperate pages trying to make a choice. The one I bought was from Best buy, but it gave me the one...

Bought a Laptop, Seller sent a very different laptop, accepted return but no shipping label?

I bought an HP OMEN laptop from a seller in a different state. The seller advertised a laptop that was much faster and more capable than what he sent me. (what I received had a different part number, different/older processor, no SSD, different/older...

Specific rates for specific regions - how to set this up?

Hello everyone. Does anyone know how I should set up my parameters so that when an order is confirmed for Puerto Rico, the buyer knows that he will be charged, even though my item is FREE shipping for other regions. In other words, I want my items to...

Buyers who lie to force a return

I sold a machine and the buyer opened a return request, saying it didn't work. I don't accept returns, but I tried to help him with understanding how to operate the product. He opened a 'not as described' case. He then told me he had a technician exa...

How to refund only shipping charges

Recently issued a refund to a customer, they said item was damaged when delivered. So I asked for a picture. The buyer didn't send me a picture, they paid the postage and returned item for refund. I told the buyer if item came back to me damaged, I w...

Anybody Else Feel that Abuse of Ebay's Buyer Protection has Become Rampant?

Seems like within the past year or so I keep encountering buyers who receive an item (I mostly sell musical instruments), they keep the item for a couple of weeks and then just before the 2-week return period is up, they file a bogus complaint saying...

Resolved! Bought shipping, but since its perfume it has to be ground shipping, how to cancel & redo shipping?

A few hours ago, on ebay via my paypal funds, I purchased first class shipping because I mistakenly thought it was ground shipping which is required of perfumes sent through USPS, but apperently I need ground shipping, and I can't find a way to cance...

Overcharge by Fed Ex on package!

Hello! I was wondering if anyone would be able to help me with an issue i recently had regarding a FEd EX ground shipment and being overcharged for that package on my monthly statement. I shipped out a Keurig 2.0 K425 Cofee Maker in a 12 x 12 X 15 si...

problems with new label printing system

I am very dissatisfied with the new label printing system and have switched back to the old system that works much better but I realize eBay sometimes decides we can no longer use The older system. I hope that's not the case here. Aside from not bein...

Combined Shipping

I use combined shipping and almost ALWAYS it is calculated incorrectly. Today i sold an item that customer purchased 2 of. The individual item weight is 9oz so the combined weight is 18oz (1lb 2oz). The listing is setup with first class mail because ...

Help! I think I got scammed. What do I do next?!

I realize how dumb it is to buy pearls online, but the seller seemed like a legit seller & the pictures also seemed legit so I splurged on some Mikimoto pearls. However when I received them, they were not the lustrous, amazing pearls pictured on the ...

Sending Buyers Shipping Info Emails ...

I've noticed that when I print out my shipping labels I get a message from eBay that my buyer has been notified of shipping info. Today, I was verifying my shipping preferences. I noticed I have never clicked "send buyer shipping email." Do they get ...