Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Postage

I have just received two items from sellers and both had postage that was $2.00 less than what I paid so I am "out" $4.00 on the two purchases. If I overestimate the postage I will refund the buyer any amount over $1.00. What do you sellers out there...

refund hasn't been done

Hi everyone,I ordered a bow in Nov or Dec last year. At 15 of Jan 2018, I asked the seller why I haven't recieved the item yet. He stated that the package hasn't passed the custom. I asked for a refund or another one. March came and I recieved nothin...

Return request partial refund

So as a seller I have 4 days to resolve an issue but then the buyer has another 30 business days to accept or think about it? Buyer requested return or partial refund and was in communication regularly for 24 hours then I offered the partial refund r...

seller shipped to Erlanger. USPS says delivered. NO Update. Ebay agents confused??

buyer sent item to:1850 Airport Exchange Blvd #200Reference #OREUSA11158650442CAErlanger, KY41025-2501, United StatesTracking number 9410810298370466733731 I remember when buying in the past, once the item was received at erlanger, I would still have...

do i need to close a return in order to get a refund?

Hi,long story shortwrong item was sent and now we made a deal that the seller will refund me %75 of the pricenow i have started a return case, and he says i need to close the return case first in order to get a refund through paypal?paypal is holding...

Tracking shows my package was delivered to wrong address today.

So I ordered a package from china. Shortly after ordering they sold out. They sent me a tracking number. It showed my package was delievered today to an address in HUTCHINSON, KS 67501. That's a few states away from me. I got an email from ebay telli...

return problem

i bought a fake shoes and open a return,but the seller is suspended,and i can't ask ebay to hel.Can't find this requsest in my requesr.The return id is 5080950060

PRINTED A 1ST CLASS LABEL TO PUERTO RICO, DID NOT INCLUDE CUSTOMS FORM??

Had a sale to PUERTO RICO, when I went to print the shipping label, the custom's form came up and I completed it as necessary, but when the label came up to print it was the ordinary 1st-Class label without customs info included. Was this an error or...

Resolved! How to close item not received case

On March 19, buyer placed an order. It was shipped on March 20. On April 18, customer opens an item not received case. Tracking shows it was still in route and last scan was on March 21. On the case where it says "buyer requested", it says "the item"...

Resolved! new buyer return

First I already know the answer, I will lose, but I just needed to vent and hope someday ebay changes their return policy so buyers have to respond to simple, basic emails.----------------------A buyer opened a claim for a damaged item, all he stated...

The shipping preferences I selected showing up differently after item listed and sold

I listed and item with shipping selections as such: *Flat: same cost to all buyers*USPS First Class package, Cost: 3.00*No international shipping Item sold to a buyer with international shipping address. How does that work exactly? Do the items not f...

Advice on Feedback for a Refunded Item

I've just received a skin care product that I considered unsatisfactory. I contacted the buyer via the resolution center and was ultimately given a refund without any problem. I'm just in a quandary about what level of feedback to choose: "negative" ...

Resolved! UPDATE to "Package arrived postage due, I refused"

Just wanted to post an update... Quick re-cap first I ordered an item for $12 with free shipping. It arrived with $5.90 postage due, so I refused it. I sent the seller a message to please resend it with the correct postage when it got it back as I wo...

HELP! Do i need to ship something to the buyer even if he bought a virtual item?

So i sold a virtual item to a person from brazil.Firstly the buyer couldn't buy it cause it said no shipping to your locations, so i changed it to worldwide and added a shipping service.After the person bought the virtual item i got this message (see...

Changing weight of package shipment after purchase with no price reductions ever

If you overestimate the weight of a package, why after seller purchase, does the shipping cost to seller not reduce? Where does the weight over charge go? Read somewhere the post office refunds for such errors but Ebay must pocket that refund because...