Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Making a Flat Rate Envelope into a box. Does the PO permit this?

I am adding a link to a video I just watched on Youtube. To tell you what it is about in case you don't want to watch the video, she takes a flat cardboard mailing envelope and makes it into a box. It was ingenious to say the least but is it legal? H...

Need Information - shipment

I am from India and I have ordered Moto Insta share projector which was shipped by the seller in time via. USPS priority mail. but when i track the traking number it shows status as pre-shipment even after 21 days.

Buyer opened a case for undelivered item, but she provided wrong address

The buyer opened a case becuase she did not receive the item. In her message, she says that "her account was hacked and the item was sent to the wrong address". She is asking that I either resend the item to my expenses or refund her.Now, the item wa...

CSR admits sellers have no value only buyers count!

Buyer looks at the 1st photo and purchases shirt item # 142544590474. Claims not as “described” because printing is not white. I refer her to the ‘Description’ that states “The printing is more Yellow/Green than shown!” and the 3rd photo ‘Close Up’ s...

I will NEVER buy a product shipping from China again!!!

Scam works like this, "30 days to return once you recieve the product" they fail to mention that they will send wrong or incomplete product and while you are trying to resolve it the 30 days is up.

Do I return a counterfeit product? Already refunded though?

So I got a counterfeit Clarisonic, opened a return, put "it doesn't seem authentic", sent pictures comparing the fake product with the real, took pictures of the spelling errors on the packaging, etc. It had shipped from New York, but the return addr...

Bought a used graphics card DOA, request for refund

Hi, guys. I am bothered by a problem. Early in this month, I bought a 1080 ti from eBay. Seller has his item descripted as fully functioning, not used for mining and overclocking. Price is not very cheap, even higher than the original price he bought...

Returns

I don't get this. I sold an item and listed it with no returns accepted. To me, that's very clear. No returns is no returns, period. Apparently not. The buyer opened a dispute saying the item didn't fit. To me, that's the chance you take. I ok'd the ...

Received 3 Unsolicited Packages

Today I received my third unsolicited item from an ebay listing. The first item came last week and I have been receiving items every couple of days since. None of the packages have had any invoices etc. so I wasn't able to get the name of the seller ...

Out for delivery - then delayed?

First time seeing this one.Delivery should have been made last Friday and tracking shows it was "Out for Delivery." Several hours later, the tracking now shows that the item has been delayed. Is it lost? Obviously it got scanned onto the truck, but n...

buyer confused by Ebay return question

This has happened several times. The buyer chooses return for item not working. What they are saying is that their device is not working - not the product sold.A currect example is that I sold them a power adapter. The buyer opens a return for item d...

Buyers address not deliverable

I have an offer from a buyer who's zip code says not available for delivery on Fedex and USPS. Anyone dealt with this issue? I'm not sure how to proceed.

Global Shipping Program Pro's & Cons ?

Seems to be the recurring theme with First-Class International items, people playing the system because they know that postal services in other countries won't update the information, so they cry to ebay that they didnt get the item, and ebay doesnt ...

Postage

I have just received two items from sellers and both had postage that was $2.00 less than what I paid so I am "out" $4.00 on the two purchases. If I overestimate the postage I will refund the buyer any amount over $1.00. What do you sellers out there...

refund hasn't been done

Hi everyone,I ordered a bow in Nov or Dec last year. At 15 of Jan 2018, I asked the seller why I haven't recieved the item yet. He stated that the package hasn't passed the custom. I asked for a refund or another one. March came and I recieved nothin...