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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

UPS SurePost Bad Scan.

So what I think the UPS did was scan incorrectly that it was delivered not transffered. So it shows Delivered to the wrong city (a nearby one). The USPS tracking shows activity today that they are 'Processing'. However, on eBay it's already marked de...

UPS Lost Package

UPS lost a package I sent for an item I sold here. I opened a claim on UPS site several weeks ago but just got an email saying the claim is not approved. Is there anything eBay can do since I bought the UPS label from eBay? Claim InformationCheck Cla...

Why the eBay international standard delivery is charging more for the shipping label?

I shipped something small internationally (7.4 Oz) by using eBay international standard delivery. It was supposed to cost $15.00 and that is what I paid when I purchased the shipping label and sent out the package. 3 weeks later, I was charged $23.00...

Resolved! When to refund a buyer

I shipped an item to Puerto Rice on Dec 9th, and it still hasn't arrived. It was in Jacksonville ,FL Dec 10th. The 11th, 12th, 13th, & 14th it was updated showing arriving on time. No updates after that, now the customer is mad & wants a refund. I we...

Combined Invoice Request No Zip Code or Country

Buyer has unpaid purchases under sold that have a combined invoice request, but there is no zip code or country showing for me to be able to give them shipping price. I was able to see their country from user profile. It is a USA user. Other than mes...

Resolved! Order to Canada. Customs w FedEx or UPS?

I have a customer in Canada who just made a $40 purchase. The package is 5lb in a 10 x 10 x 10 box. She selected the post office but the US post office is not accepting Canadian packages for a few weeks due to the strike which just ended and the back...

Suspicious buyer question

After my item sold, the buyer requested my PayPal email to pay me for priority mail shipping. I thought this was suspicious so I selected to refund the buyer under the shipping menu. Should I have waited after the buyer’s funds cleared before selecti...

Resolved! Shipping Labels Cost

Hello,On my Sales Report, in the Selling Costs Field, there is a Shipping Labels Cost. I see the cost on my Ebay Sales Report, but I don't see where I actually paid this amount through Ebay or Paypal, but the report shows it as deducted from the Tota...

Hs Tariff Code

Hello, what Hs Tariff Code would sport cards be under?

Additional shipping fees incorrectly added by ups

UPS changed parcel wt and dimensions resulting in huge adjustments on shipping charges

send shipping label return id 5280300776

waiting for shipping label for bumper

FedX Crooks

Every single time I use FedEx I get an adjustment that's out of this world high. Anyone else have these issues? It's been going on for a year. Not a dollar or 2. Like double. eBay needs to find a resolution. I call everytime and an open a dispute. He...

dispute extra shipping charge assessed

does anyone know how to dispute an additional charge by UPS on a shipment

Confusion about Simple Delivery QR codes

Hi, eBay told me that the QR code and label have been emailed to me, however I only received the label, not the QR code. But, the confusion is: on the label at the top, there is a wide QR code-like shape, which is actually not a QR code. Then underne...

Resending a sold item to buyer that was returned to seller due to incorrect shipping address

Buyer provided incorrect address. item was returned to seller. buyer opened "item not received" and now wants the item shipped back to the correct address. buyer is being cooperative and realized they made an error on the address and is willing to pa...