Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! I have not received my item.

I purchased a item during July 28th, 2017 and the estimated delivery date was August 2nd to August 5th. I contacted the seller numerous times, and they have never responded. This has never happened to me before when I purchase items on eBay. eBay tol...

Resolved! greyhound for shipping!

Does anyone use greyhound for shipping large items? I see they have a 25% discount for veterans and their familes on a vetrans program. (you have to pay a membership fee).What has been Your experiences to ship this way? Do you save money over other s...

Buyer requested Refund on shipping

I sold a statue a statue that would cost 40 dollars to ship usually with 50 dollars for shipping. And the buyer was at a Military address. So when I went to ship the statue and the postage cost me 17.60. Even though I had it listed with flat rate shi...

How to start an with post office insurance claim on a damaged item?

A package I sent priority mail arrived at the buyer with item inside damaged.. How do we proceed on this postal insurance claim.

Miss-use of Priority Mailers

ARGGG. I just got my latest auction win. Media Mail with 19 Priority Envelopes used as packing materials. And no not a single one was previously used (though that doesn't matter), and NOT A SINGLE one will be able to be used. I will definitely be rep...

Help with shipping and tracking to China

I'm sure this question has been asked dozens of times, but unfortunately I can't seem to find updated information. I want to ship a package to China. I don't care what provider, but I would like to get a ballpark for the cheapest way that includes tr...

Very Confused over Ebay shipping and selling. New to this help.

This is my first time selling and I'm so confused. I just wanted this to be as simple as possible. I wanted to set the payment option to my debit card but I saw online that you need to have paypal to print a shipping label so I set the payment option...

Resolved! Buyer Opens Return Request 1 Day Passed My 30 Day Return Policy

Buyer buys a Communion dress on May 11. Communions are usually in April and May each year. Today a buyer opens a return requests with reason of changed my mind, girl wore another dress. Counting days on the calender, 30 days was yesterday June 16th. ...

Shipping to a US APO address CUSTOMS FORM?

I have a small 3 oz. package going to a US APO address. When I went to print the label, it says a CUSTOMS form had to be completed, which I did. Seems odd a CUSTOM form is needed for a US address. Anyone know if this is correct procedure? Or somethin...

Buyer issues reflect on my performance

I ship small items so USPS is the best for me 3 days via USPS vs 7 days on UPS. USPS is also lower cost to me as well.I need to get signature tracking as I ahve had too many lost package claims ZERO with signature tracking. But now a new problem exis...

Guaranteed Delivery "re-qualifying"

As a seller, we opted in to guaranteed delivery a couple months ago, as there was no reason not too with the new promotions ebay was offering regarding it. We did seem to see a slight uptick in sales which was cool, and the few times we didn't make i...

Resolved! I should know this but ACK I don't!

OK my seller has bought and paid for an item thus starting the one day shipping clock, but now has bought another item and may want more. Of course I want to combine to save the customer shipping costs, but how do I meet the same day shipping require...

ebay return policy not good

Guys, I sold a over USD2000 lens to a buyer on 23/3 that guy used the lens 3 weeks and open dispute asking return. reason is lens faulty. He did not send any email to me and direct open dispute on ebay. so I accept return as he said the lens is fault...

I got scammed and Ebay closed my case without issuing a refund!!

I ordered a dvd box set back in February and when it arrived to me in the mail not only was the bottom of the case damaged but it was a cheap bootleg edition. When I tried to contact the seller, I found out that they no longer had an Ebay account. I ...

Return Label Access Code?

I bought an item a few days ago as a guest user but it wasn’t the item I ordered. I put in a request for a return and it sent me a return label, however I’m not able to get the return label without an access code that was said to be sent in the confi...