Shipping

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Item missing during shipment

Hello,I need some suggestions for my situation. The buyer won two of my auctions. She contacted me to send her these two items in one shippment and I did. Upon package arrival, she contacted me that she received just one item, not two.Is it possible ...

eBay needs to offer more buyer exclusion options to mitigate risks of simplified returns

With the new simplified returns policy going into effect soon, sellers will be facing higher risks and costs associated with returns. Sellers like me who sell items for many thousands of dollars, will no longer be able to use sensible tools like rest...

How do I refund partial shipping money

I sold and item and had it to be shipped in larger box but believe I have found a smaller box to ship it in. The shipping is 8.45 but I believe I can cut it down by a few bucks. Do I bother with the new smaller box to save them some money? And how to...

Buyer Lives same state as me, no tracking updates for a week. Shipped March 26th Now April 4

USPS tracking number- 9400109699937472609653 Buyer lives same state with me in california, yet he hasnt gotten his package yet. I contacted him, he said he didn't get the package yet. Last update was March 30, 2018 In Transit to Next Facility The pac...

'Refund buyer' is not working...

Is anyone else trying to refund returned items and getting the "(exclamation) the refund you sent did'nt go through" ???I can't refund via paypal either.. the funds are held as per usual and usually release with 'refund the buyer' ....Any ideas??

Ebay Shipping Label Discounts

Hi! I always receive a shipping discount when I make a sale and purchase the shipping label through Ebay but noticed today that I wasn't receiving one. Has something changed? Thanks!

listing says "expedited shipping" with hefty shipping charge, seller uses parcel post

Is anyone else getting annoyed at this trend? Several times over the past few months I will buy an item that doesn't have free shipping, has a shipping fee of $10 or more for a smaller item, is listed as "expedited" or "Priority Mail", only for the s...

Resolved! Delivery Confirmation added to Return??

Hey guys! Haven't had a return in awhile that I had to pay for, and I noticed something odd when I accepted the return. I was charged a little over $5 for first class mail at 4oz. Wasn't sure what to think of it at first, but when I had to go to the ...

Seller is asking me to close return request

I have a question, I bought an item but the seller cancel the transaction and he opened a case to ask me to cancel this transaction but on the cancelation page say's "You should only accept the cancellation request if you haven't paid yet or you've a...

Exchange verses Refund

Is it just me, or does a buyer not have the option to "exhange an item"? They were forced to choose return and Ebay is then forcing me to refund the entire amount when the buyer and I worked it out and I am paying only for the price to ship back the ...

Can’t print postage from iPhone app

I’m on an iPhone 6 version 11.2.6. I have the eBay app version 5.18.0 (most recent update). i can’t print shipping labels on the eBay app! It says I have to sign the User Agreement but I print postage from the desktop site all the time. I get a bit f...

paypal

seller refunded yersterday my money and its on the paypal account and it says that its completed. how many days need it to tranfer money on my bank account/card?? or do i have to do something for that? or it will be transfer itself? thanks

fraud return solutions ?

I am trying to understand further how I can not lose my shirt selling on eBay.if I sell something electronic that works when I ship it and then the buyer says he can't get it to work wants to return it.for example if I have to pay shipping both ways ...

Resolved! Global Shipping Program is is a money grab

I have been buying a few items of late that are not all that expensive, under $25US, and are not all that heavy. (ie. a small wrench for a micrometer weighs about 1/4 oz.) and end up paying upwards to $30US for shipping to me here in Canada. Throw it...

What id theshipment hold in UK customs?

Hii buy a used gauge for my car from Moldova and shipping it to UK as i have there forwarder shipping address will shipping it to me again to Egypt, what if the shipment hold in customs? I cannot go to the post office to pay the custom duty fees. Wha...