Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Live Broadcast Today @ 12:30 PDT - International Returns

Hi sellers, Want to learn more about the following? How to set up the best international returns policy How to get your item back? When do I officially have to accept a return? How do returns work if I am using Global Shipping Program? Does the lates...

What's wrong with Ohio distribution center??????

Hey guys. I shipped the last package and of course, problem with USPS. The package to Oklahoma went from Chicago to Ohio distirbution center, and from Ohio to the post office in KY. Came back to Ohio and now it's in another post office - in IN. Not e...

Help with a INAD Return

I had a buyer open a INAD return, I approved the return and provided the return label however they never bothered to print it and send me my item back. On the open return it stated the buyer had until July 9th to print the label and ship back my item...

I listed item local pickup only and buyer from Canada bought, twice

This was an older stereo reciever for $60, I get a message your item sold, I checked shipping options, and found it would cost 250-300 for shipping to Canada and told them buyer that , he said send me an invoice. I really didn't want to deal with it ...

New return policy; Forcing 30 day returns on sellers holding your rating hostage.

I have to disagree with Ebays New return policy. FORCING a 30 day return option on some items is just not fair. Selling Artisenal handcrafted Genuine gemstone solid precious metals Jewelry ( not lab grown or psuedo natural -another prob w/ Ebay listi...

Buyer pays shipping on returns

I have a question about returns. I am currently offering 30 day returns but chose the option of buyer paying return shipping. However, the last 2 returns occurred where buyers opened a return case through Ebay and I was forced to accept questionable ...

Paid For Shipping In Person Where did my shipping money go?

so I listed my laptop for a total of 250$. The buyer paid 27$ for shipping. I went to my local ups and paid 64$ for shipping which was extremely unexpected, so what Im trying to ask is. I was given only 264$ instead of 277$, where did my extra 10$ go...

Customer won’t return item

Hello, I’m wondering what you guys do here when a customer complains about an item and does not want to return even with a free shipping label and full refund. I had an item listed and I forgot to change the country of manufacture. The pictures of th...

want to return an item but..

i want to return an item,ive gone to the return an item page but the'Select a reason' drop down menu wont open?? why is that, ive tried different browsers and the app! please help!

Buyer sent a return request -- I sent replacement

Hi everyone! I had a buyer contact me and open a return request. I inadvertantly sent him the wrong item. I approved the request and got him a label to send the wrong item back to me. And, I've received it. In the meantime, I sent out to him the corr...

Payed for an item, item disappeared, no refund received

I payed for this item, and after two days of it not being shipped, it appeared as this in my purchase log. No refund was given.

Are There Levels to Shipping Discounts?

I went from TRS Plus to TRS because I won't offer free returns.Is there a larger USPS discount for plus?Anything I can't ship First Class or in a flat rate seems loads more expensive!

USPS shipping now much less expensive from USPS!

I use moslty Small Flat Rate boxes to ship. That was costing $6.85 plus $0.59 final value fee, so $7.44. Today it cost $7.05 plus $0.59 final value fee, so $7.64. The total cost from USPS.com is $7.20. It's time to take the few extra seconds to buy d...

Resolved! What is the reasonable fit test for sports shoes?

Bought a rather exotic Japanese sports shoes on eBay, from a seller specifying that returns are accepted. A gorgeous item, and formally the right size - foot fits fine longitudinally. Width fit felt tight, yet not too tight to return right away. Went...

Final value fees when sending a combined invoice 2 ways

Hey,So I sell coins on the site. To be able to sell lower priced coins, I have shipping cost of $2.99 for first item and $1.00 for each additional item. So for this question I will use an example of a customer purchasing 5 coins. The total cost of sh...