Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! HOW CAN EBAY SIDE WITH THIS BUYER?

I had a Buyer of a Lladro piece that contacted me six days after receiving it telling me a leaf was broken. No other information like it arrived broken during shipping. I questioned it and her story changed. I refused to accept a return and she opene...

Resolved! How long do refunds take place?

Recently had to get a refund because I didn't receive an item and they immediately told me that they case got cleared and that they sent the money to my paypal, but I still don't see it after 4 or so days? So annoying.

Do I Get Total Amount Paid When Getting Refund

I was wanting to request a refund and the seller has not yet shipped it. I was wanting to know that if I ask for my return will I be returned the total amount paid (item price+shipping)? I paid $48.99 for the item and $9.99 for shipping.

Resolved! When listing what do you click, etc, to ask International bidders to contact me for shipping costs?

This always drives me crazy when listing a new auction (I live and ship from the US):¶ Easy: I always put down the exact shipping cost and carrier for US bidders. I almost always put down an exact amount.¶ Easy: for light-weight items I do the same t...

Package sent to buyer was shipped, out for delivery, then delayed (then no updates for a month)

I sold a buyer some toys back in June 2018, shipped on June 8 and was expected to be delivered June 12th. (From Los Angeles, CA to Miami, FL. I kept an eye on the tracking progress, all seemed well until about after June 11, the package was out for d...

FedEx SmartPost Labels not printing

Is anyone else having issues printing FedEx SmartPost labels? I try to print one and a Tracking Number is generated, but when I try to print the label I get the message "There Seems To Be An Issue With Your Request" and no label is printed. I have tr...

ANOTHER EBAY INSULT! SHORTENING THE TIME TO REFUND!

eBay seems to be proving everyday that they no longer want any sellers except Chinese & Big Box! The new FREE RETURNS are ridiculous and now they seem to have shortened the time-frame that you have to refund the buyer if they do return an item. In th...

Resolved! shipping insurance

Which insurance would be better to use the 3rd party insurance or USPS insurance? and why? Thank you

Paid but not listed as shipped?

So, I made a couple of orders recently on the 27th And while some of my paid items have been listed as shipped and I'm betting are being sent as we speak, some others have been paid, but hasn't been listed as shipped even though they are supposed to ...

WHEN THE SELLER DON'T REFUND FOR CANCELED ITEM.

I paid $500 for the item but I realized some stuffs are not included so I requested cancellation as soon as I made a payment. Then they want me to leave a positive feedback first, I denied since I didn't like their attitude. A few days later they jus...

EBay is screwing the pooch!

OK, I thought I did well, but no... I sent a message to the seller that I would like to return the item, âmes it was shipped out before I could cancel the order. Since I did not receive a message back, I declined the shipment for prompt return withou...

What happens if seller doesn't accept return by deadline?

I received a defective item. I'm willing to accept a replacement, but there was no option for a replacement when I opened the return case. I guess a seller has to set up their account or post with replacement as an option? Anyway, the lack of that op...

Free shipping and international sales

Hello, I have been using the Free Shipping check box without a problem since joining ebay, but today a Canadian buyer purchased a bracelet and then sent a message saying I need to refund her international import and mailing costs because my item was ...

How do you Protect Yourself When Shipping Expensive Jewelry?

When I ship expensive jewelry, I purchase insurance. How do I ensure the Buyer will do the same if he decides to return it for a refund? What if it vanishes into the clouds forever gone? Does Ebay have any kind of protection for loses like that? Befo...

Sometimes the logic escapes me.

So I get this feedback“I didn’t like the eBay box it was sent in . To prevent theft if the package ”and then he obviously ran out of characters and didn’t realize it. I have seen this before and I really don’t get the logic. Is he saying that if I us...