Shipping

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Resolved! INR claim, Tracking says buyers address is incorrect.

Hey everyone, Im having a bit of an issue with an item I sold a little while ago. I sold a bumper to a customer in Seattle, the other day the buyer opened a INR claim stating he hasnt recieved his item yet. A quick check of the tracking shows on USPS...

Ebay Shipping Label Problems

Just in the past week I have started to have a problem where the shipping label purchased through ebay will not work correctly. It will not fill in any information on the actual shipping label, however it will fill in the receipt information at the b...

Resolved! $10.23 for an eBay return label?

I primarily sell books, usually ship media mail. Haven't had much experience with returns. Buyer asked for a refund on a $9 book + 3.50 shipping (called it defective), requests a return label. OK, no problem. I click to have eBay send them the label,...

How to handle shipping in two separate boxes?

I will be listing a vintage computer system that will need to be shipped in two separate boxes. I understand that the eBay shipping caculator is incapable of calculating shipping with two boxes. Anyone have any suggestions for how to handle this? Sho...

Resolved! Waiting for a return request

Hi all, I had sold a camera lens which was delivered but after a few days the buyer got in contact to say they couldn't get it to work with their camera. After some back and forth it turns out their camera is an older model and isn't compatible with ...

Resolved! Received something I didn't order

Hi, all. I got a package in the mail the other day from ebay—something that I never ordered. There's no packing slip to indicate user ID or contact info. Ideas??Thanks!

Buyer filed SNAD - has not returned item -what to do?

Hi everyone, I sold an item - it was delivered on 3/17 - buyer filed a NAD on 3/17, and I approved return on 3/17. It is now 3/26 - no return, no communication from buyer. In looking at the return process, the notes indicate "waiting on buyer to ship...

Seller Sending the Wrong Item

I bought a Christian Dior Capture Totale Universal Texture cream and the seller sent a Riche Texture. He simply said to send it back and tried to offer some 20$ for an expensive transaction of over 150$. He was just not bothered. Our postal authority...

Removing Late Shipment Reports

I have asked this question before and I'm not sure it was clearly understood. I sold a HEAVY item on 3/11 (Sunday). I offer 1 day shipping which would have been by midnight on 3/12. The item was being shipped from California to West Virginia. Not tha...

Item sold as new, but clearly used!

Just purchased a new popcorn popper that was listed as "NEW ~ The item is open box but never used. In new like condition." When it arrived there was burnt popcorn inside the unit and plastic bag and burnt oil, as well as burnt popcorn kernels, inside...

Resolved! GSP for US Shipping?

First time poster here I’ve been using eBay off and on for purchases for a while but this is the first instance I’ve run into this and saw in my invoice that Pitney Bowes was listed when I looked up the tracking via USPS.com. The item is coming from ...

Dissapointed in eBay! Buyer abusing return policy!

As a seller I sold an item (Mercedes diesel pump) for 180$ and shipped from Latvia to USA (shipping cost 80$) , then buyer started return request, saying ''there is missing sensor'',. In this case return shipping costs we have to cover (around 75$ vi...

Resolved! UPS MI Tracking & Late Delivery

I have bought multiple items on eBay and never had a shipping issue until now. I recently purchased an item from a buyer in California who uses UPS Mail Innovations Expedited for standard shipping. Previously my purchased items were shipped directly ...

The seller's refund failed... Twice.

I purchased an item, which a few days later it was canceled out of the blue, with no heads up or anything. This happened to 5 other people that same week, based on viewing the feedback. However, we messaged back and forth, and ended up refunding me. ...

Lost eBay Bucks on Returned Item

Has anyone had issues with not getting the eBay bucks certificates refunded when used on an item that was returned? I recently made a purchase with eBay bucks and had this issue. Not sure who to contact to get the eBay bucks back.