Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

USPS says item was delivered, buyer says they didn't get it.

So, I know once the package says "delivered" I'm out of the woods, but the buyer says they did not get their package. USPS says it was delivered on the "Front Porch", so I'm worried it got stolen. I told them to talk to the carrier directly or the po...

Return request closed by mistake but I wanted a return, member (seller) not replying

Short story: I accidentally began a return request and then cancelled it accidentally too, even when I realised I wanted a return. I have the item in original packaging so it can be resold. I've contacted the seller and he has agreed to a return but ...

Ships from Japan, but "location" says United States on mobile?

Should I be concerned? This only shows up on the mobile page for their items, couldn't find it on desktop:About this seller jp_marketFeedback Score (19837)99.9% Positive feedbackMember since 2013Location: United States Is this a red flag? Most Pokemo...

Can't ship due to e-check

There's always something new to learn when selling online and the community is the place to go. I'm waiting for a transfer from my bank to paypal to cover a refund, the e-check will clear on May 21st per paypal. I just read on paypal site, not to shi...

Resolved! Making Unpaid Order

Good Day! I want to order some items from a single seller on eBay with tracking number. I contacted the seller about it and he responded that a tracking number would cost me additional fee. I'm ok with paying it and the seller asked me to create an "...

Quesstionable request shipping to China

I sold my CPU to someone in China. I got a request to add photo addres label alongside the ebay english language shipping label in regular Chinese symbols. I used my photo to text OCR app I found from Google to translate it to English and it is a com...

Resolved! 100% restocking fee?

5 months ago I ordered an item and received something that looked different than advertised both in packaging and the quality of the item itself so I requested a refund right away, the seller starts sending me rather aggressive messages and threats. ...

Resolved! Can I dispose of the item?

As a received item (free shipping) was not as descried, I requested for refund and return label with hard proof about the problem. The seller agreed, and promised to send me shipping label and would do refund. But I never received the label after wai...

Resolved! How should buyer and seller handle package damaged during shipping?

Hello,Recently, I ordered an item on ebay that arrived damaged. This has happened to me before, and I wasn't sure how to react back then, so I contacted the seller to report it and they issued a refund on the shipping cost only (it was a fragile lapt...

How to properly package and ship to a US freight forwarding address.

Could use all the help I can get on this one. First time shipping to a forwarding adress. So, I sold an item (Dolce & Gabbana bag. Sold it for $1,600). The buyer is located in the Hong Kong, but the adress in the paypal is a forwarding adress located...

eBay Tightens The Noose Around The Necks of Responsible Sellers With June 1 2018 Update

I just reviewed the updated (June 1, 2018) standards for remaining a TRS. Late Shipment StandardsI am particularly concerned with the miniscule number of shipments considered "late" for a TRS to lose their status and even their selling privilages. I ...

Resolved! A wrong item

I bought an IEEE-1284 cable for $3.99 and I went to use it for what I needed to, and it became apparent to me that it was the wrong plug that I was looking for. I needed a 25-pin male to 25-pin female. The seller listed the item and I got exactly wha...

Printing Labels changed?

I use a thermal label printer Yesterday the labels were not loading to print and today the options are all changed..... I could rotate and set borders to none and there were several other options. Now, none of that exists. Where my labels were CLEANn...

Buyer opens return request saying item is used when it is new other and unused because finger print

Case # 5169388201: eBay has made a final decision in this case

Case # 5169388201: eBay has made a final decision in this case - qkmor18@gmail.com - GmailI have problem to print a return label; the system send this message:“Sorry we’re not able to process the label at this time, please try again later”(Since last...