eBay

Weird Sale

Buyer purchased a item then 1 day after delivery sent a message that item would not fit.We responded no problem you will get a return label in the next hour or so.Label sentWaited a few days and got the following message: Tried item and it broke. Now...

local pick up

buyer made an offer and requested local pick up. I accepted and he paid with paypal. Now ebay is asking me to ship - how do I handle this? There is no option for picked up.

Buyer refused shipment

Buyer purhcased an item that weighed 300 lbs. It was shipped LTL freight but the buyer refused the item (buyers remorse). They then filed a claim as "item not as described". Item was returned and I was charged double freight changes, penalities, and ...

Is ebay killing international sales by jacking up postage costs?

I'm in the UK, buying jackets from the US which weigh 1.7 kg. Ths shipping varies from $26 to $65. This kind of thing has been happening a lot since the Global Shipping Program started. Sellers have no idea why the postage varies so much - ebay and P...

Buyer returned 7 custom items without return authorization or communication, wants more exp items.

I have a new buyer (three weeks on Ebay) that bought 10 custom sewn items. She chose size and fabric from size charts provided. I was surprised to find that she returned 7 of the items without a return authorization or any communication. She paid shi...

WHAT ARE MY OPTIONS? Buyer damaged the item, wants full refund.

I recently sold a handbag to a buyer, it was in mint condition (used less than 5 times), not being new to eBay, as always I double checked the condition before sending it out, however, as soon as buyer receives it, she's asking for full refund statin...

How to go about denying return

I need some help to deny a buyer a return. My ad says "no returns" The item is worth $80, I've had 100's of sales of this item with no compliants and great reviews. The buyer messaged me saying the item seems "cheap" and they requested a full refund ...

tracking number winit carrier no information

hi ! recetly i bought some itens from china and the seller provided an tracking number from winit carrier , but there is no information past 15 days! the ebay still showing the same message "The seller has provided a tracking number. The tracking sta...

Israel shipping addres.

Hello, I have shipped many times to Israel. Once in the white there is some buyers that shipping address will have only : Buyer name, Street: Balfurya, City : Balfurya, Zip code 1930500, Country: Israel Since there is not street name or #, usually I ...

Seller marked item as shipped, 5 days later still not shipped

I purchased live koi through a seller. I checked the ratings and feedback, all seemed good. I bought and paid on 2/27 , seller marked as shipped on 3/1, no tracking number...according to his guarantee...I must take a picture if fish arrives doa withi...

Requested to return or get missing piece

Bought an item and it shipped to me quickly. Opened it up and find a piece is missing so I open a return request. Basically I either want a refund and I’ll send it back or get the piece that’s missing. Seller said they would send the missing piece, l...

Return not justified, what to do?

All of my listings explain that my item is from an estate sale, that the manufacturer says anything over 1 year is expired, and that all of my listings are AT LEAST a year old. That said, I have a return request because the item is expired. I have a ...

Item not recieved. Should i refund outdide ebay or have buyer open case