Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Buyer opened "item not as described case and returned item before case was decided by eBay

I am not a regular seller on eBay. Recently I decided to clean out my purse closet and sell some of my Louis Voitton purses. All auction had plenty of pictures and I answered all questions I received in a very timely manner. All purse were listed as ...

Unusual return attempt. Item shipped to Deleware, buyer later opens INAD claim, I send him label...

The buyer then tells me he can't use the return label I sent him because his post office won't accept it. I pressed for more on this, he was trying to return the item from Germany! I told him I shipped the item to an address in Deleware exactly as li...

How to offer free shipping with certain amount purchased

Hello: I just set up a store and have begun listing products. I'd like to offer free shipping on purchases of $99 or more, but can't see a way to set that up. Could someone please point me in the right direction? Thank you in advance.

Combine shipping?

Hello everyone -Just a quick question to make sure I don't mess anything up. I have a buyer who has bought and paid for one item (today) and made an offer on a second item (also today - offer accepted). Will it be okay to put both items (once they pa...

Buyer forgot to change address, I shipped to one on Paypal, item returned to me

A buyer contacted me that the address was wrong on her account, too late to stop it had already been shipped. It was refused and returned to me today, will ebay let me print and pay for another shipping label to the address she gave me. She offered t...

Paid on Feb 1 and still waiting my item from sustuu ... After 3 message ... The seller answered 1

Hi on Feb,1 I paid one item to seller called sustuu ... And still waiting my item ... I contact once with seller on 25 April and received answer:Like - You must wait because your refund must be applied ... After that try to contact with the seller an...

buyer made false claim on defective dvd

buyer claimed a dvd froze on him with 5 minutes left. stated in messages he used a computer, blu ray and PS4. I asked him to use a regular dvd player since it is a regular dvd. he refused and filed a return. I accepted and got it back and it plays fl...

Buyer opened PayPal dispute for unauthorized transaction.

I recently sold a digital good, and the buyer issued a dispute on PayPal for the purchase. Claims it was unauthorized. I didn't get to send the item because they never provided their information, so I closed the case by refunding the case on PP. Howe...

Buyer returned someone else's Item to me

Hello, I sent an item to a buyer and within 2 days of recieving, they claimed the item i sent was damaged. I take photos of all prducts i send out prior to sending them, and argued there was no possible way that item got damaged in shipping. I inform...

Return page not working

Hi, I tried to initiate a return through eBay resolution center but all the time I get an error message: Something went wrong. We’re sorry. If you want to start over, go to the homepage. If you're stuck, let us help you. However, there is no contact ...

New seller sent lightweight item to wrong address close to mine

Ok, this is my first scam buying on eBay and want to know if I am covered. I purchased a yeti roadie 20 cooler last week from a seller with zero feedback. (I realize that wasn't my smartest move) but I figured if they didn't send it, I would get my m...

sellers not in USA claiming to be shipping from the USA for a few items.

I purchased headphones from a seller claiming to be in the USA. Several things have occured. Seller has setup a shipper located in Las Vegas who ships the sellers items for him. Since the headphones do not work at all, I filed a return request that w...