Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Wrong shipping address

I was wrong at the shipping address, how can I fix the address? Just ask the seller?Thanks

Resolved! Using stamps to ship small packages

I was wondering if I could use First Class Mail (stamped) (.71 cents) to ship on Ebay? I don't remember seeing it as an option when I sold a few other items on here. The item itself can stand damage (if it would be tossed around and such) and it easi...

Beware of fake prepaid international return label

Just want to share my experience so that people will know how to deal with a similar situation in the future. I order an item from a Chinese seller, but the item is not the item advertised (the item I received lacks the HDMI input). I open up a retur...

return option not available in the listing anymore

I have a couple items where the return option is not available in the listing. It used to be there since I accept returns for all my items. Now in these two particular items, it says "the seller does not accept returns"when I go to edit the listing, ...

Case closed with a refund to the buyer

Hello Everyone, recently a buyer opened a item not described return. I accepted the return and sent 20$ to his PayPal for him to send back the item. He uploaded the tracking number R0178701729RU i never received the return and I tried to track the it...

New Label Inefficient Do not need to measure unless box is over 12"

Frustrating label. They are now requiring you to measure any box over a pound. NO. THAT's NOT IT! You measure only if the box is over 12 inches. All usps priority boxes do not need to be measured. Busy season coming up. Please default classic view.

Delivery time by international delivery

I made an invitation from Saudi Arabia to Israel. There was no delivery time-it said it depended on international shipping or something.When should it arrive?Thanks

Buyer Messaged Me almost 5 Months after Sale Asking if I sent Item

I sold an item on March 17th of this year. I sent the item within a few days via USPS. Today (August 5th) I recived a message asking if I had sent the item. I found the confirmation number but at this point it doesn't say anything. I am unsure about ...

Money back guarantee has let me down

Bought a pair of jordan 4 x Levi's from the seller and knew I got screwed when they shipped straight out of Taiwan. Sure enough shoes showed up fake as can be and seller was not helping with a return. Opened a case with ebay and it was going good unt...

Resolved! On 7 days returns

Hey community,A customer just file for a return he has 7 days to return the item to me.So if he does not return the item by 7 days the case is closed by ebay.My question do I still have to give a refund if I received the item 9 days later?thanks for ...

Issue with a double refund

I had an item that I refunded the buyer for over a year ago and a few days ago Ebay took the amount out of my account again. I keep trying to contact customer service but they pick up and hang up on me evertime. What do I do?

shipping invoice item # is different from item# purchased

i notice that on my invoice from a seller when i recived the item.. the item # was different from the item# that i purchased..why is that?shouldnt it be the same?

Resolved! Shipped on time, late scan

My regular carrier is good about scanning my packages when she picks them up, but this week there's been a substitute. My media package wasn't scanned when it was picked up yesterday (Aug. 3) and the first scan shows Aug. 4 at 1:05 a.m. at my local f...

New Return Policy & Buyer Remorse returns. Who pays for shipping?

Hello, The New Return Policy & Buyer Remorse returns. Who pays for shipping? I've spent a lot of time trying to find the answer to that question. I even called ECS and talked to a return specialist. Guess what, after 45 minutes, they couldn't find th...

Fed-ex shipping claims follow-up location?

I am looking for a short cut or link so that I can monitor my claims to Fed-ex shipping insurance. I have started the claim process on several, but found no way to follow up results. I get a message that Ebay does not have that info...but surely ther...