Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Return requested - buyer mistake

Buyer filed a request for return because they ordered by mistake. My description was for 6” plates and they thought they were getting dinner sized plates (prob 10”) my auction states no returns i sent a message to the buyer letting them know I do not...

RETURNS AFTER MARCH 20, 2018: DEMISE OF SELLER PROTECTION

I have been a seller for close to 8 years in shoes/clothing. With the recent return changes I called CS in advance and asked in the event a return was opened as "INAD"/item not as described, would I be protected if the return reason was something cle...

Fraudulent returns no long escalated?

I've had a couple cases now I've had to call eBay on as they are stating as of March 18th if a buyer opens a SNAD trying to circumvent the the sellers return policy to return an item, ebay will no longer be stepping in, asking the buyer to return the...

Guest Order

My husband order something as a guest on Ebay. We did not get an email confirmation. I don't know how to find shipping information in such an instance. The item is for our business...

Resolved! Refund

It shows on paypal the money will be view today. Have not got yet.

Resolved! Bought counterfit jersey, cant return it because I damage it

I have paid for a fake jersey. The description of the product was misleading. Upon the first wash of the jersey, the design badge started to wear off. I could not reach an agreement with the seller on a refund. Ebay said that I have damaged the produ...

Guest Order E-mail Problem

I order a Leather Craft Tools Kit (Item number: 332355244909) as a guest with paypal and it asked me an e-mail for verification and to send tracking information.Unfortunatelly I forgot the e-mail adresse that I gave and now I'm unable to track my shi...

Error - Input data for tag <Item.ShippingDetails> is invalid or missing........

Hi, I am looking to upload the file thu file exhcnage, I am getting this error. "Error - Input data for tag is invalid or missing. Please check API documentation.|Item.ShippingDetails|".Attached the Error file from file exchange and Uploaded file Th...

Sent a package to France, but like a Boomerang it Came Right Back!

I am hoping someone in this group has lived in France. I shipping a purchase to a buyer in France, and it came back to me. The tracking does not provide any detail as to why. LZ418590459US. There are some stickers on the box that may provide a clue, ...

Resolved! Still waiting for a refund.

Hello I bought a mouse on the 3rd of this month from someone on eBay with a gift card a couple hours after they cancel, saying they are out of stock. So then after a few days I get a message from eBay saying: Seller cancelled and am waiting on me to ...

I printed label tonight, but can't send until tomorrow..am I in trouble??

My 2nd sale ever & I got excited printed label. Now I know I should have waited until tomorrow when the Post Office will receive it. What should I do?

Resolved! Return policy, another side.

From my perspective, there should be a longer time limit on feedback and returns. At least an option for EBay to investigate and reconsider. I purchased 5 items and two were defective. That's a 40% rate. Why was 30 days not long enough? The items wer...

Delivery address issue (invalid) after the purchase...

I made 3 purchases to send to my sister hotel in DC (we’re from Brazil and I buy from eBay for more than 10 years) and the seller in one of the purchases told me the the address appears as invalid (like in the pic attached)... I changed the address b...

SHIPPING Calculator charges buyer for 1 FLAT RATE BOX but multiple items won't fit in 1 box.

I have heavy items that have a quantity of more than 1. When a buyer buys multiple irems, EBAY only charges them for 1 Medium FLAT RATE box because the combined weight is under 70 lbs. The problem is that 2 items will not fit in 1 box or even in a LA...

USPS pickup service

Whenever my regular carrier is off ,her substitute would fail to show up to pick up packages which I scheduled online,I never leave my packages outside as they could be stolen,I expect them to knock or ring the door bell.I have been doing this since ...