Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Help Please, Need to Ship

My money is being held in Paypal and I sold 3 items today which need to ship asap, however, I do not have the funds in my backup account to cover the shipping charges. I know if I'm late, my money will be held longer. Any advice would be appreciated.

Global Shipping Program from USA to Canada

Be very carefull when having items sent from the USA to Canada. If the seller uses the Global Shipping Program, Pitney Bowes will charge you $30 USD or much much much more to process the import charges. I have had $65 USD processing charges on items ...

My case expired and I returned the product, but seller did not refund me money

My case expired on Paypal, so the seller didnt answer my question or my message.And he received my returned product. What should I do?? Please give me some suggestions.

No tracking number provided

Anyone know how I should approach this?, item I brought shows shipped but there's no tracking, I ask seller to shipped via FedEx and they agreed but on the order page it shows shipped as usps priority . Should I give another day to have them send me ...

Shipping Estimate Changed Within Minutes (Buying)

Several sellers had an item I was looking for but only one had 100% feedback. When I went into that listing, the delivery date was estimated to be May 21 via Priority Mail. I was wondering if it was due to handling time, but I guess eBay did away wit...

eBay USPS Tracking shows item as NOT delivered. If i Google the tracking it shows item IS delivered.

Hello all, I sipped a package from the U.S. to a buyer in Finland, it was a smooth transaction and he paid for the shipping, all was going well, the item made it to Finland in 4 days via USPS International First Class. However once the item departed ...

Resolved! Buyer opened "item not as described case and returned item before case was decided by eBay

I am not a regular seller on eBay. Recently I decided to clean out my purse closet and sell some of my Louis Voitton purses. All auction had plenty of pictures and I answered all questions I received in a very timely manner. All purse were listed as ...

Unusual return attempt. Item shipped to Deleware, buyer later opens INAD claim, I send him label...

The buyer then tells me he can't use the return label I sent him because his post office won't accept it. I pressed for more on this, he was trying to return the item from Germany! I told him I shipped the item to an address in Deleware exactly as li...

How to offer free shipping with certain amount purchased

Hello: I just set up a store and have begun listing products. I'd like to offer free shipping on purchases of $99 or more, but can't see a way to set that up. Could someone please point me in the right direction? Thank you in advance.

Combine shipping?

Hello everyone -Just a quick question to make sure I don't mess anything up. I have a buyer who has bought and paid for one item (today) and made an offer on a second item (also today - offer accepted). Will it be okay to put both items (once they pa...

Buyer forgot to change address, I shipped to one on Paypal, item returned to me

A buyer contacted me that the address was wrong on her account, too late to stop it had already been shipped. It was refused and returned to me today, will ebay let me print and pay for another shipping label to the address she gave me. She offered t...

Paid on Feb 1 and still waiting my item from sustuu ... After 3 message ... The seller answered 1

Hi on Feb,1 I paid one item to seller called sustuu ... And still waiting my item ... I contact once with seller on 25 April and received answer:Like - You must wait because your refund must be applied ... After that try to contact with the seller an...

buyer made false claim on defective dvd

buyer claimed a dvd froze on him with 5 minutes left. stated in messages he used a computer, blu ray and PS4. I asked him to use a regular dvd player since it is a regular dvd. he refused and filed a return. I accepted and got it back and it plays fl...

Buyer opened PayPal dispute for unauthorized transaction.

I recently sold a digital good, and the buyer issued a dispute on PayPal for the purchase. Claims it was unauthorized. I didn't get to send the item because they never provided their information, so I closed the case by refunding the case on PP. Howe...

Buyer returned someone else's Item to me

Hello, I sent an item to a buyer and within 2 days of recieving, they claimed the item i sent was damaged. I take photos of all prducts i send out prior to sending them, and argued there was no possible way that item got damaged in shipping. I inform...