Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer Requested Return Problem (Confused)

I recently sold a video game to a buyer. It was in its original packaging and the disc was in great condition.The buyer kept asking about damage and I said there was most likely some minimal wear present that I could not see. There was plenty of warn...

cancelled return to await sellers response

I bought an iPhone not labeled at icloud locked icloud locked. I messaged the seller and opened a return with ebay. I cancelled the return because i felt it was unfair to the seller so I cancelled it hoping i could reopen it later if the seller dosen...

2 mos and still counting, no email from E-bay help. no refund until now

im still waiting from an e-mail but its already been two months now. no item named Kiltix was received by my family in the Philippines. No response from Loveshopping999 seller. Ebay deleted my purchase order too. I dont know why they get my payment f...

one thing after another... sigh, now what do i need to do

Bought some audio hardware. Didn't work right. I returned it. 7/9.Seller says "you forgot to send the manual and install disc"I did not. I sent links to unboxing videos proving there are no discs, or a manual.He escalates it, ebay says it'll be resol...

Is there a way to print First Class Large Letter postage online?

The post office told me I could save $1.66 if I ship my items as a large envelope instead of First Class thick envelope/package. I can't find a way to ship First Class Letter online. Anyone know if it's possible? Thanks.

Resolved! Minor Error in Another Shipping Help Page

[I tried to add this content to previous post, after I went back to reading pages I had queued up and noticed the next page was also wrong. The post edit would have succeeded if this ^#$$@& forum software hadn't thrown a "correct the highlighted erro...

Return help

I've officially requested a return for items not received as described. The seller finally agreed, and told me to send them back in a message he sent. But isn't there a link or button the seller clicks on, to officially accept the return, after which...

Item Arrived after refund

I placed order in Feb and item did not arrive till May, I raised claim through ebay and money got refunded in last week of may. Today 22-Jul-2018, item arrived five months after placing the order, I want to pay the seller but do not know how. My pay ...

Resolved! Delivered to wrong address

I sold an item, sent it using a label generated by ebay for fed ex. The buyer sent me an email saying the package had been sent to her former address and that the "woman" at that address was going to send the package back to me.The buyer also said th...

Paying for Return Shipping versus 10% Discount

I maybe a bit slow but am now finding out I don't get my seller discount if I do not agree to pay return postage for any items returned. When I called Customer Service rep. she told me it didn't effect my account but listing process is indicating oth...

Resolved! Return Policy Challenges

Hi, I'd like help from those who have more experience. I purchased a headset that was listed as new - it came not new as it was missing the charger. The seller apologized for the mistake and I received a prepaid USPS label to send it back. Today I go...

Not able to register refund claim

On 14th June 2018 I bought an item. Ebay unexpectedly closed the sellers account without returning my money.The seller is not traceable. On correspondence, ebay customer service asked me to wait till 19th July 2018 till the shipment receiving date is...

Seller is not responding

Hey,i orderd RAM for my computers,i'm waiting already 3 months,seller told me that he could return my money back ,i told him to return my monec because i haven't got my item,i'm writing him every day! but he's not responding from 17 july to today! Pl...

return/refund fiasco

I am writing to vent a bit but also to see if anyone else has had this experience. A buyer complained about a shipment. I apologized and told her she was welcome to return it and to please do so as I didn't want her to be disappointed. This is where ...

Ebay glitch over charged for shipping. Buyer paid it. What should i do?

This happens to be a GSP sale, but that doesn't really matter. Customer bought 4 items. Shipping is listed and set up properly, it's $8 for the first item, $4 for each additional. It charged the customer $32 instead of $20. The customer paid it. Shou...