Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Ebay calculated shipping wrong.

I've mentioned it before but ebay needs to do something about their calculated shipping calculator. I ship many packages out in the 24x23x22 range give or take an inch and about 1 in 15 of them are wrong (just a guess but likely higher). The exact di...

Fees and shipping

Hello. I've never posted before but I want to make sure this doesn't happen to anyone for not being careful enough in reading and understanding the options Ebay uses for selling. I had an item that I was selling for $800. It was up for awhile then I ...

Combined Shipping not Calculating

Hello, I turned on combined payments as well as setting the calculated shipping rule to combine all weights. I've had a friend add two items from my store to his cart and it charges the full shipping price on each item and does not combine it. What a...

Why are buyers allowed to rate reasonable-ness of shipping costs when the ebay calculator is used?

It's completely unreasonable for sellers to get rated for something over which they have no control AND when ebay has proof we aren't marking things up. I enter the exact weight and dimensions for the ebay generated shipping label charge yet I'm gett...

Shipping calculator

I have listed on here for over 10 years, now can someone explain to me why the calculator I used for years is gone.Are they doing something different, this makes it crazy

Priority Mail Boxes - Can we use for Ground Advantage now?

I have a few items that the priority mail boxes would be the perfect fit, but since we now use ground advantage, can these boxes also be used for this shipping method? Maybe with Priority crossed out with a sharpie?

Shipping quotes and charges vs. what the buyer sees

I normally do free shipping. Got the rare "need it next day air". Ok no problem. Get the address info and product dimensions and use Ebay's own Shipping Calculator and send the results to the buyer to make their choice. They choose UPS next day air.....

Fedex Shipping Label Adjustments - Happening Again

Just received notification for 2 adjustments to labels. The billable weight I paid for was 59 lbs. I weighed the package at 27lbs and Fedex is saying it weighed 33.80 lbs - but that shouldn't matter since the billable weight by dimensions was 59 lbs....

This is Stating not Delivered but it is....

This tracking hasn't changed LOL.I was sweating bullets until today...buyer made additional purchases today...yea!One has to wonder what's the point of using tracking.Buyer never left feedback and I never responded to buyer if arrived.Just a follow-u...

Resolved! Automatic return—Item hasn’t even arrived yet

I just got a notification that a buyer wants to do a return, and it was automatically approved. I only shipped yesterday, so item hasn’t been delivered yet. Nothing was mentioned about paying for a return label, and no details whatsoever are given fo...

Issues with QR code shipping labels

I have had issues both today and yesterday with the QR code shipping labels. Yesterday it was only with the new ground advantage but today, july 11, 2023 both priority and media mail shipping labels would not work. I do not have a way to print shippi...

Shipping pefume to Canada?

Is there any way to ship perfume from US to Canada? I have a buyer asking to ship a small travel kit to them, but I'm unsure if I can. Thanks!

Free Shipping Of A Sold Item Returned

I sold an item with free shipping, but it was returned due to customer address error. Customer has provided the correct address, but it is not showing up on the sold item. Do I need to do a refund and then the customer repurchase the item to ship it ...

Resolved! EBay standard shipping Snafu

I shipped a package on October 31st to Canada via eBay Standard Shipping Service and it has not arrived to the customer. According to the tracking , it has been in the Chicago USPS since the 15th of November.Ebay is withholding the funds $75 +) until...