Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

UPDATE from @rosrepeats

First, thank you to ever who has contributed to this thread; all the information was helpful. In processing the package for shipment I found that eBay had doubled the weight for a total 7.12 lbs but, failed to update the dimensions. That would be 8 1...

can you use usps flat rate boxes for ups ground saver?

I need to ship a large collection of ticket stubs to someone and trying to figure out the cheapest way to ship. i was on paypal shipstation and i put in usps large flat rate box as my package and it gave me 2 options. one was ups ground saver for lik...

Combined shipping for out of country orders. We need it or I need to know how!

I have been with eBay over 25 years and seen a lot of good changes. We need another in regards to combining shipping for out of country buyers. I ship the orders and customers want some type of refunds and want to know why orders cannot be combined. ...

Resolved! Handling costs for calculated shipping

Hi!I currently use flat rate to ship my items. I would like to switch to calculated, but, I'm unsure what is reasonable to charge for handling costs. My packaging costs .39 / item so I have to make at least that. I'm curious what other people charge?...

Buyer canceled before shipping but had already printed label

Please help me with this. Buyer purchased a sweater. I packed and bought label but before I actually shipped it, they asked for a refund, that their son did not want it after all. The listing included free shipping. So I refunded the buyer through th...

Resolved! When printing a new USPS label, old shipping label prints.

When I print a new label, an old label prints.This has happened twice.Is there a way to clear the old labels.Thank you.

I want to refund a buyer for the overage in shipping

self explanatory! shipping cost was a guesstimate

Shipping Cost link is now blank

On my Manage Active Listings page, I used to be able to click on the Shipping Costs column of any listing and get the estimated shipping rates based upon the pre-filled weight and measurements pulled from the listing.Now, there are no pre-filled weig...

Ebay charging buyer wrong shipping amount

I have had two recent sales where Buyer selected Ground Advantage ($4.50-8,00) charge but buyer was charged <$2.00 for First Class Shipping. What? I do not offer discounted shipping ... any ideas?

If a item is paid with out shipping cost and buyer decide that I shipped the item .

Buyer purchase merchandise with pick up only and want me to shipped the item to them How do I change the order after is pay,.

Amazing luck of common sense…

I use eBay as an experiment os us stuuuupidity…why sellers send electronic/audio equipment without proper protection and wrapping in bubble wrap and brown paper? No wonder this country is going down the toilet…

eBay International Shipping package lost ? Stuck at ARRIVAL AT DESTINATION COUNTRY

Hi,I'm from Poland and buy quite a lot of vinyl records from the USA. Usually sellers ship with Asendia/USPS or UPS and packages come withing 1-3 weeks.I've recently ordered an expensive record from a seller that only uses eBay International Shipping...

Resolved! Ref# on ESE? Is it edittable in template, how to edit? Add info?

Hello, Looking to be able to add info (inventory pick list info to assist in picking items), into the Ref# section on the ESE shipping label. I see the Tracking# and below it is a field 'Ref#' - wondering what it is called in the eBay template so tha...

Impressive USPS customer service

I had a package pickup scheduled for Saturday. Package sat in the mailbox all day. A little before 7 pm I got an email stating a successful package pickup so I checked the mailbox and the package was still there. No big deal I would just drop it off ...

Over inflated shipping charges

Why are so many “Sellers” using huge over inflated shipping costs? Are they doing this to mislead buyers, and skirting more profits on an item? These practices are wrong ! Lets be real! In some cases the shipping is 3x or 4x!!