Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Customer left for vacation, how should I handle shipping?

A customer bought and paid for an item but they said they are on vacation for a week or so "no rush, ship at my leisure" . I haven't responded yet to ask if there will be somone else at the house, or a close neighbor will take it in, or if they alrea...

I returned a package but cannot find tracking info?

I recently bought a pair of boots from eBay- they didn't fit well and seller offered returns so I requested to return. Seller immediately accepted, and I printed the shipping label that eBay provided. I shipped them back via Priority 2 days ago, so t...

Item not recieved yet shipped back

I told ebay that I didn't recieve a purchase and would like a refund. They told me to ship the item back, yet I not only didn't recieve it, but it never shipped and delivered to me. They told me to give them a tracking number and told me it would shi...

New Laptop and my Dymo LabelWriter 400 Turbo

Just got a new laptop and installed the drivers needed for my Dymo LabelWriter 400 Turbo. Downloaded Adobe Reader as well. When I get to the final printer screen, Adobe Reader does not pick up that im trying to print. Reader typically for me will pop...

Seller got item back due to undeliverable address. Now seller wont resend item or refund the money.

I won a bid on 4/2/18. Made payment on 4/3/18. Reaized my shipping address was incorrect on 4/4/18. Sent seller a message about redirecting package if it was already shipped on 4/4/18. There was no tracking available yet so i thought seller has not y...

why is ebay so difficult

I just wanted to get a partial refund and when I went through the refund process what I saw on the screen led me to believe that I'd have to return the item and get a full refund. So I closed the refund, not realizing that it couldn't be undone. So n...

Scam buyer uses local 9xxxx zip code as shipping addr, buyer changes addr to 60025 just before pmt

Scam? buyer uses my local 9xxxx zip code as shipping addr when bidding , then changes the address to Glenview, IL 60025 just before paying. This causes the shipping calculation to not reflect the proper amount. They pay via paypal - I refund total pa...

seller penalized for buyer's bad address

I've been on eBay long enough to know that one of the golden rules is "only ship to the address provided by eBay". So a customer purchased an item from me and had it shipped to him in France. For the items I sell, shipping can range from $11.66 - $16...

Can seller change the shipping charge after a best offer is accepted?

I made a best offer on a listing, the listing clearly stated the shipping was $4.45 for "standard shipping". When I was entering the offer amount it also displayed $4.45 total for shipping. I made my maximum best offer amount based on the shipping be...

How to change the length of handling days on my listing?

I just noticed that my listings say "This item has an extended handling time and a delivery estimate greater than 21 business days." I want to change it to ship right away and can't find where to indicate how long my handling is in my listing. Can an...

Can't ship outside the US?

For some reason, any new listings that I've been adding for the past few weeks are showing up as not able to ship outside the US to 99% of the places listed. When I go into my listing to revise it, I click on "Go to shipping locations" and uncheck AL...

Resolved! Returning a late shipped item without paying customs.

I don't know if it's ok to post a link but this is a follow up to a post:https://community.ebay.com/t5/Member-To-Member-Support/Buyer-with-late-delivery-case-opened/qaq-p/28555167 I hope I don't duplicate things. Case update:*Excalated case put on ho...

Missed a delivery

Hey, so long story short, I'm relatively new to how shipping works, and made a major mistake upon ordering a pair of shoes from the United State a few months back. The item was sent using "Standard International Shipping" and I waited for a couple of...

Buyer asking for a return 10 days after leaving positive feedback

This just frosts me. A buyer accepted delivery and left me positive feedback 10 days ago. Today I get a return request claiming the item arrived damaged. Is this worth calling EBAY CS on??

Free return shipping program using Global Shipping

Have a question regarding EBAY's new mandate that sellers must offer free return shipping to earn a top rated discount. I do not sell alot but do sell enough to earn a top rated discount. I am concerned with this new policy that it is too easy to tak...