Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Seller Used Shipping Method Not In Listing

Seller listed shipping as FedEx Ground or FedEx Home Delivery. They sent it by FedEx Smartpost. I do not have mail delivery at the shipping address I gave and I am not going to the post office to pick it up. Too many problems with that post office an...

Keep waiting on 30-40 day shipping?

Its been 18 days since the estimated time for shipping, I contacted the seller and he replied with, "I have just checked and international deliveries can take in between 30-40 days by sea." Does shipping by sea really take that long? and what if I do...

Purchased item described as having "no stains," and it arrived with stains

I purchased a pair of light colored pants, new with tags. The item description said, "No stains or defects," and the 4 photos are a bit dingy and not very clear. I was kind of counting on them being in new condition, seeing as they still had the tags...

Resolved! The seller is fraud

The clock was bought on May 14, May 16 there was a track number with the status (Pre-Shipment Info Sent to USPS, USPS Awaiting Item)!The track was not tracked until May 25!The seller in the problem of delivery to the post office, accused his courier,...

Return Shipping Label ... How To Print

I received a link for a shipping label. If I click, the page has the address but no postage nor a print button. I’ve emailed it to myself but it goes to the same page. I thought postage for defective merchandise returned was paid for by shipper. Also...

delivery

I live in Paraguay. But, I have a delivery address in Miami. So, this is not a sale to another country. Because the item will stay in Miami! The seller claims not to sell to other countries. But, I'm buying for delivery in MIami and he canceled the s...

Seller didn't ship item

I paid on June 5th. Didn't receive notifications that the item has been shipped. I waited until June 11th to contact seller just to make sure, as he says he ships within 3 days after payment. He messaged back saying he hasn't shipped it yet, apologiz...

Resolved! Shipping to a freight forwarder

I am a very small time seller and recently sold an item that I discovered on my own (buyer had not notified me) will be shipped to a freight forwarder. I have never dealt with this type of shipping before and am hoping others can better inform me on ...

Can't open Case?

Hi ebay:I have a problem and I don't know what to do anymore. I have tried to open a case but it not working. 6 days ago I bought a tablet on eBay app, instead of showing PAID BUT NOT YET SENT, it was showing payment pending. The following morning i ...

Resolved! return policy description no more.

Has anybody else who had a return policy spelled out in the "business policies," section for all their listings noticed they are no more? I notice it's still available when going in to edit return policies, but no ebay shows on computers only their o...

Return Problem, need help!

Buyer had an issue with a lot of items I sold, which I didn't agree with, but besides the point. Had issue with 1 of 5 items. Wanted refund for everything, which again I didn't agree with because only one item had an issue, so I offered partial refun...

Item not picked up

I sold a golf cart 13 months ago. Buyer has been been contacted 3 times but has not picked it up yet. We are moving soon and won't be able to store it anymore. Buyer does live about 350 miles from our location.

Protection from international INAD that are fraudulent

I have seen several cases recently where GSP customers claim "item not as described" upon receipt of an item. In many cases sellers have had to refund despite the item condition being clearly stated in the listing simply because ebay has no process t...

how to cancel an order on ebay that you already paid shipping on

Buyer made mistake and now wants me to cancel the order that they made. Problem for me is that the shipping label for the item is alreay paid for. How can you void the label that you've created and then get the buyers money back from USPS.

The buyer hasn't received this item yet

"The buyer hasn't received this item yet" appears to be the latest eBay scam. I used to receive about one case per month, now one of my stores is receiving about 10 per week, an obvious sign of scamming. What I do:Message the buyer in the "The buyer ...