Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller Inflated Shipping in the Invoice

There was a $13.50 expedited shipping quote (USPS Priority) in the auction to my location. However when the auction finished, I've got an invoice with a $20 shipping charge instead. When I asked why, I was told the shipping quote "somehow" changed wh...

shipping fees not being returned

Is anyone else disgusted with Ebay keeping your fees when you return shipping costs. I have complained to Ebay repeatedly about this. I will combine shipping and the buyer asks for shipping money back. If I return it, Ebay NEVER returns my fees. I ha...

Reembolso

Hi, I need help. I bought an article and as soon as I paid, the user deleted the article and was not registered anymore, but after that I got an e-mail telling me the product was marked as sent.Obviously I didnt get nothin and asked for a refund to e...

Someday...... maybe, I will receive this returned item??

MISSENTSep 11, 2018, 8:41 AM, GLENDALE, AZ 85302UNABLE TO DELIVER PROBLEM WITH ADDRESSSep 11, 2018, 8:39 AM, AUGUSTA, GA 30919ARRIVAL AT UNITSep 11, 2018, 7:19 AM, GLENDALE, AZ 85302PROCESSED THROUGH USPS FACILITYSep 10, 2018, 2:58 PM, PHOENIX, AZ 85...

Resolved! Return shipping tracking info stalled

I started a return recently with an eBay provided shipping label and I put in the USPS tracking number on the return page. However, the eBay return page seems to be stuck IN TRANSIT even though the tracking through the USPS website indicates the item...

Buyer Paid now wants his money back

I posted for a sale a large machine with a local pick up only indicating that we would assist with loading it on buyer's truck. Several pictures of the item in question that showed just how large it was. Winning bidder paid quickly. Buyer decided he ...

Resolved! Partial refund process if a return has been accepted

Hi, I recently purchased a laptop that was not sold as described, so I requested a return. The seller came back with an offer of a partial refund which I declined as it was too little. We then negotiated a discount I was satisfied with. However the s...

Restocking fee outside of return window?

Our store policy for returns is 14 days. I have a customer that wants to return an item after 32 days. I am inclined to allow him to return it if he pays a restocking fee. Am I allowed to ask for that if he wants to return it outside our return windo...

Refund for shipping?

I'm writing as a customer right now. I bought something and I paid $13,50 for expedited shipping (too much, right?). I should get it few days ago, but the package is still in the seller's state (for this day), far away from me. The seller shipped it ...

Resolved! Return (Nike Air Max CB4 FT1... (223113580735)

I have an issue with a return;I don't beleive it's the item I shipped and if it is the Nike Air insole pad was ripped out and sneakers shipped back with dirty socks stuffed in the shoe. The buyer said the shoe busted on him the first time out. I don'...

Since ebay changed their return policy how do you avoid being scammed?

So since ebay has been fostering scammers the last couple weeks. What steps are you going too, to protect yourself? I have dealt with support now on 2 different matters and managed to get screwed from the buyer and ebay on both. Any tips? 1 The buyer...

Received a message from ebay which was useless information.

Today when i went into my ebay, i saw 1 message there...Needless to say it wasfrom ebay with giving suggestions on certain things...I am sure a lot of you receivedthe same thing....I was starting t read it all when it came to shipping. Down thebottom...

Resolved! Can't upload return Tracking Number

The tracking number you have provided already exists in our system. Please use a valid tracking number for this return. The message above is what displays when trying to upload a tracking number to a return request. Should I continue trying to add th...

shipping delays with Erlanger, KY 41025

I have 2 items both have been sitting at (ERLANGER, KY Global Shipping Centre) Tuesday, Sept. 11th, 2018. There must be a respectable shipping method other than employing ERLANGER mailing system. This company is deplorable and holds items for weeks b...

Return shipping

I received a used locked up tablet when I purchased a new never used one. I contacted the seller directly to work it out as eBay suggests to start. He finally agreed to a return and I sent it back. I didn't go through ebays return protacal. Per ebays...