Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Return a defective item

I purchased a three way trailer hitch on eBay back this past December and I just recently used it for the first time and it's defective. I was forced to purchase a new 3-way trailer hitch that works perfectly from a local parts supply store I showed ...

EBAYS Refund Process Sucks

I am trying to resolve a problem with EBAY. Instead of actually helping me or the seller they direcet me to HERE. A non-monitored discussion board - deferring the responsibility to a bunch of users who are are lost as I am. As much MONEY as EBAY make...

Damaged item and partial refund stupidity?

My seller is contending that a car radio I sent doesn't work (it does - I just pulled it from my car before selling it). Anyway, since he will be able to use the navigation CD and the mounting faceplate that I sent, I told him to keep it and I'd send...

I feel like I've been scammed and Ebay assisted in it.

I listed an item for sale as no returns and no exchanges. Explained exactly what it was and took pictures, etc. Well I sold the item. The buyer requested 2 day shipping (I only offered standard) but I paid the few extra bucks and sent it two days. Th...

Resolved! Request to ship later

Prospective buyer wants to buy an item now but is going out of town. She would like me to delay shipping for two weeks. I offer 1 day shipping, so how can I avoid a late shipping strike? Do I have to pull the listing and relist it when she returns?

Combining shipping

How do I combined shipping on multiple items purchased by one buyer? And break it down so that a 7 year old would understand. I a having a hard time figuring things out.

Paid for an item but it says the seller still has to ship it

I ordered an item on the 11th, and every time I check on its status, it keeps saying that I’ve paid but the seller has to ship it still, and it’s been 9 days! I tried contacting the seller but I still haven’t gotten an answer. I don’t know whether th...

TERRIBLE SHIPPING

I like the products but all the sellers, like my current issue, I ordered a small book Sep 5 and still dont have. Terrible shipping problems with every order I try and get through Ebay - have to back to Amazon and dont want to but this is so stupid t...

Resolved! A question on mail to Alaska, Hawaii, Puerto Rico, etc.

A matter of curiosity and customer service: I know/believe that a package by Priority Mail goes by air. But what about first class mail. Does it go by ground to a point of embarkation and then by air or by ship? Obviously delivery time is the issue.

Paypal overcharged me on shipping

Before I start -- I should have looked at my printout of my part of the shipping label and I may have been able to correct this mistake at the time -- but I did not - my badSo I sold a small item to Australia a week ago ebay says shipping 46.08. buye...

Refund given on $30 sale. Free shipping offered. Dont mail back will lose money

Buyer claims Item was NAD. Even went as far to say I used special lighting to hide these horrible flaws she claims were found when recieving her purchase. I have not listed anything for this low amount and wondered if it was going to be a total waste...

Item received but tracking shows NOT delivered. What happens next? Subsequent payments on hold.

Buyer confirms item was received. He picked it up at the post office after failed delivery attempt. Tracking shows not delivered and subsequent payments for sales are put on hold though I've never had holds before. 1) How does a "not delivered" item ...

Ebay holds money for shipping

I don't have a problem with ebay holding funds on new accounts. The problem is I shouldn't have to pay shipping out of my pocket when the buyer has already paid for the shipping. They use to release the amount of the shipping label but now they even ...

Mattress arrived damaged. What am I looking at here

I ordered a mattress which arrived with the springs internally damaged (it appears as though the mattress was dropped on its corner, forcing the springs out of alignment). This was something that wasn’t noticeable until our first night of sleep, whic...

Horrible selling experience with Ebay issuing a refund

I recently sold a genuine used Cartier Tank Francaise watch for $1000.00. This watch was sold as-is and I indicated it needed work, polishing, and a new battery. The price was set well below others listed online because I know it needed work. The oth...