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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Offering Free Returns and International sales

Does anyone know if you offer free returns if that also applies to international sales?If yes then is there a way to restrict it to domestic only?Can you point me to the eBay policy page on this topic?Thank you in advance!

Canceled order within minutes of placing it and seller sends message next day saying already shipped

I placed an order for 3 Rolls of Vinyl and canceled it within a few minutes of placing the order, I also sent the seller an Message explaning that i needed to cancel because the size of the rolls was not big enough. I got an Ebay conformation saying ...

What is the most economical shipping method for sending large backpacks (65L+) in YR 2018?

Based on my own research of calculating estimates on USPS, UPS and FedEx, it would cost at least $40 to send a 65L, 4lb. backpack. At that price + seller fees, I would lose so much of my earnings on the item it wouldn't be worth putting it up for sal...

Resolved! No Help in sight and the days go by.

I had a lady buy an item and then ask to combine shipping so she could buy more items. I told her I certainly would combine but not to pay me until getting my invoice, but she paid for some items and not for others as she went on buying. When she fin...

Customer Requests Shipping UPS and Boxing Items

I sold a couple items to a customer and he has requested that I box the items and ship via UPS. He says that he is currently overseas and it will be sometime before he is back. He states that UPS has access to his storage to place the items and that ...

Resolved! Best rate for mailing a few CDs

I'm mailing out several CDs together and am trying to determine the cheapest shipping method. Ideally I would like to use a cardboard mailer (see attached image) but I'm pretty sure that's not allowed. The item weighs 4.1oz and it just slightly thick...

Conflicting information on 30 day free returns from customer service and seller dashboard.

We are getting conflicting information from customer service in regards to changing our auctions to 30 day free returns to meet top rated seller benefits. We were on hold 1-1/2 hours 6-1-18 with customer service and they told us our auctions would au...

Didn't receive refund

Ebay send me a messageYou've been given a full refundYour refund should be in your PayPal account within 48 hours Already 48 hours passed and I still didn't get refund.Also can I see what credit card I used to pay ?

appeal refund

I do expect a refund $14.40 I refunded the full 724 I expect no different as you wouldn't

Open Case

Greetings, this is the number of a case that I have opened 500000600.the decision was to return an item to the seller but for this I entered a Label that supplied Ebay and with that information the post office made the corresponding return the proble...

Shorted Multiple Item Order Shipped Separately w/ 1 Tracking Number: SNAD or INR?

What would be the proper dispute in the case of a single listing 3 item order, where seller only ships 2 items? Seller initially claimed that items were shipped on Sun and lost by USPS on Mon (Memorial Day), then when taken to task, admitted out of s...

return label question

are all returns done by priority mail? Like say I mailed buyer using first class and they want to return item because not as described or damaged, will ebay issue them a first class label?

How do you cancel a transaction completely?

Hello, I recently purchased something for 20 dollars. I decided to change my mind a day later, and I contacted the seller. They said they could refund, to which I said yes, but they haven't responded, to which I think they might've just ignored it. H...

FREE SHIPPING ?

I have listed a number of buy it now items and listed them with FREE SHIPPING.When I go to my active listings before opening the item, it indicates CALCULATEDOpening the listing it does show Fast N Free.This is on a laptop not a mobile deviceAny idea...