Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer requested shipping delay.

I requested that an item I bought be delayed in shipping out because I was on vacation. The seller claimed that eBay required shipping within 3 days, so shipped it out, rather than just holding it after a label was created, disregarding my request. I...

Resolved! Need to process a return/override.

I'll first preface by stating I'm not a frequent user of Ebay. I bought an item- I then learned after the order had been shipped that it would not be suitable for what I needed. I decided to open a return (despite not receiving the item) because I kn...

How to get items from China by Certified Mail?

Hi everybody! I'm from Mexico and I've been buying items on eBay since 2016, everything went OK but about a year ago I'm not receiving any package from China sellers (and from other countries as well). There are many people in Mexico complainig about...

Anything can be returned no matter what! Per ebay policy!

All you have to do is click the item not as described! Even if the customer states they want it to fit X and it clearly states it fits abc.Ebay WILL MAKE YOU TAKE IT BACK! Even if your international selling that states no returns with global shipping...

USPS claim

I have a buyer who says they didn't receive an item shown as delivered. Package was sent Priority Mail so there is $50 coverage. I remember reading on these boards that you can file a claim with USPS in these situations the claim would be denied but ...

International Return Issue/Questio

I'm hoping for some input before I torture myself all day on the phone with eBay. The background: I made a sale to Canada. I do this all the time. I don't use GSP. This buyer was unhappy with the estimated shipping cost through USPS. I gave him the U...

Return Could Not Be Delivered

Quite a complicated situation now...I bought a phone; ended up being a scam. Buyer had returns set up, so I shipped it back to them. Now USPS is givingn me a "Delivery Attempt: Action Needed" error message. It says that the return was attempted to be...

Returns like these are my favorite!

Do any of you get buyers like this occasionally? I try not to get angry....it will end up costing me an extra 3 bucks so really not the hugest deal.....but for some reason these are the ones that make me seethe with rage. Yes, ma'am, I faked the Broo...

Am I About to be Scammed?

An item I had for sale sold this morning via Buy It Now, and I received payment via PayPal. I shipped the item while I was out running errands this morning. Unfortunately I did not notice that the buyer had sent a message requesting to cancel the sal...

Sold an item, received a message from a different Ebayer asking to change shipping address

I've been buying and selling on Ebay since something like 2002. The past few times I've sold on here, I've had nothing but issues with scammers and I'm getting really annoyed - to the point where I don't even want to use Ebay anymore. I just sold an ...

FedEx Ground will now deliver packages 6 days a week in the US on a permanent basis

Should be a good thing in general. "FedEx Ground will now deliver packages 6 days a week in the US on a permanent basis thanks to ecommerce and the “dramatic and consistent” rise in demand for the past 10 years." https://www.ecommercebytes.com/2018/0...

Resolved! Is there a benefit to not charging separately for shipping?

I'm wondering if there is a benefit to not charging separately for shipping, like do I have to pay more to eBay for final sales price, which so far I have been using "free shipping." So, in other words, if I charge separately for shipping, does eBay ...

Seller asked me to close PayPal case and open it on Ebay

Hello, I received my order and it's missing an item, I've contacted the seller and he agreed to give me a refund and asked me to open a case on Ebay but when I tried to do that on the resolution center page it said my item is on the way and didn't gi...

Is food, herbs exposed to radiation by entering USA?

i dont see anybody talking about our supplements/herbs being contaminated by radiation, while being subjected to inspection, is it something i should be concerned while bringing health products from China?do they pass thru xrays? is there a way to pr...

Fraudulent seller

why are sellers not banned from eBay when they are fraudulent who take your funds and don't ship your item or reply to messages and have to be forced to pay back a buyer by opening a case on them. they do this often to buyers why are they still on th...