Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Not understanding what Fast and Free mean

Purchased an item on Sept 17, 2018, paid for within minutes. Received good feedback from seller. Waited for tracking number of item. None came. Item was then shipped on Sept. 20th but delviery time was for Sept 21st. This item is coming from Louisian...

Buyer wants to return defective item

Hi, I sold a BT Hub 6 router back in June brand new and in full working condition (tested this myself). The buyer contacted me earlier this month to ask if still under warranty, I explained there was no warranty as I didnt't offer it, any issues woul...

Resolved! Paid Item not shipped, Supposed to arrive Saturday

Hello! I would like advice on a problem I am having with an order. I usually have great experiences on EBay but this buy feels weird. I ordered and paid for an item on Sunday, July 14th. The date of delivery is supposed to be this Saturday, July 21st...

New item swapped with USED item.

A buyer purchased an item from me and has lot of good feedback. It is brand new manufacture sealed item. Then after received the item, she said that the item was two big even she order the large in size. The listing clearly says "Large" in descriptio...

Invoice and value copy inside shipping box

Greetings all,i just sold an item and was asked to omit any price information in the shipping box. Turns out the item is being shipped to a forwarding company in Miami that forwards to a country in the Caribbean. I do use shipsaver for insurance.I am...

Buyer wants to return "for parts/not working" item because they "just didn't like it"

I listed a graphics card for parts/not working. I took pictures of everything and even said in the description that it is not working. The buyer opened a return request stating that I did not mention that a component on the card was fried and that th...

Seller disappeared - Not providing contact details for return delivery

Hi eBayers, I am currently in a situation I won an action on a 2015 Macbook worth $900. I paid promptly and the item was shipped. During the shipping period, the seller was requesting I should leave a feedback quickly because he needs it to boost his...

Resolved! Package was delivered, but buyer wrote that he had not received the package

Package was delivered, but buyer wrote that he had not received the package and required a refund of money. What should I do? Should I refund money to buyer.

Resolved! i have bought an items and till now i havent get it

Greeting Dear, i have bought an items from this saller .the items was "infant Toddler baby girls boots for winter" i bought in 4 th July and till now i havent recieve my items and i contacted the saller but the deadline already finished to open a cas...

I issued a refund, buyer did not return item after 4 weeks ebay does nothing about it, help please

Been on ebay for 10 years and never any problems. I sold a watch for $88. Watch is brand new.After a week buyer request a refund. Total lie reason from buyer. So as usual I refunded the $88 right away. Case was closed. It has been four weeks since an...

Lost Package Issue

At the end of August. I sold a textbook. It was picked up the next afternood by USPS and had the expected delivery date of September tth. However, that day came and went and the tracking never showed it was delviered. The last day any updates were ma...

Free shipping

I have items that I want to offer free shipping within the United States, excluding Alaska, Hawaii, and international, but still want to sell to them. How is that possible? Also is possible to only list selling outside of the United States? Thanks!

i return eggs to the seller

THE USPS RETURN BACK TO THE SELLER WAS ON THE 08/08/2018 I HAVE NOT RECEIVED ANY RETURN FROM THE SELLERCAN EBAY HELP ME PLEASE I NEED MY REFUNDTHANK YOU

Resolved! TITLE: THE PERILS OF EBAY RETURN POLICY AND CHINESE SELLERS. Did anyone encounter this problem?

TITLE: THE PERILS OF EBAY RETURN POLICY AND CHINESE SELLERS.Ebay if you are reading this I love shopping on your site but you always ask for feedback. It is not my conscious intention to ridicule your site. Just Frustrated! Wrestling for my own hard-...

Ebay estimated delivery status vs Courier eds

This is quite relevant when attempting to get a refund on an item not received. I'm not sure where Ebay is getting its information from if the tracking details on the courier's website (UPS in this case) show something different.