Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

The possibility of cancellation

Hi, I had a long and weird day for the cancellation of my order. I am so disappointed and much embrassed. The facts are followed. Absolutely these should be supported by the e-mail and messages of my eBay among the seller, eBay and me. I order the ba...

Buyer claims item was received extremely worn & nearly broken when it was shipped brand-new

I recently sold a Boring Company Not-a-Flamethrower. When it was shipped to me, I removed it to the box to ensure all items were present, and to inspect its visual quality. I did not notice any blemishes of any sort, and returned it to the box. The b...

return an item - taxes\fees returned too?

if i buy an item and say it arrives bad or what not and i wanna return it - will whatever taxxes and fees i paid in addition to the price of the item itself be refunded me?

What happens if buyer claims package not as described

But he ruins it or fails to return it?

Restocking Fees

So this recent seller update is very confusing to me in terms of restocking fees. I read through the update several times and asked multiple reps if I can still charge a restocking fee, so I'm under the impression that I can. In the case of a buyer's...

Resolved! How to set free returns for domestic, but buyer paid for international

I am trying to get everything setup for free domestic returns to retain the TRS discount starting tomorrow, but I can't figure out how to setup buyer paid returns for international sales. Has anyone figured out this mess yet?

FedEx delivered package to wrong address two states away after purchasing it a week ago

This has been a cluster for me. On Oct. 8 I purchased an auto part for a customer. $300 part, not a small item. Packaged was shipped same day out of Maryland & was expected to arrive 3 days later. I checked the tracking on the day it was supposed to ...

Import fees on a $2,800.00 USED digital camera body bought in London and shipped to the US?

Are there import fees on a $2,800.00 USED digital camera body bought in London and shipped to the US? I cannot seem to find a way to get this answered definitively. If a camera is bought in London and sent to Miami (for personal use, and just one), t...

Buyer Wants a Return 2 Months Later

I need some advice! I just received a message from a buyer who lives internationally requesting a refund from me only because, as they claim, they did not realize the possible customs and state fees that would be tacked onto their package even though...

Warning: Slow shipping via USPS Media Mail

Epic failhttps://m.govexec.com/management/2018/10/usps-realized-just-5-percent-projected-savings-slowing-mail-delivery/152143/

Stuck on refund paradox

So I bought an item from seller, payment was made through paypal. Then I requested to cancel my order to ebay and seller. I asked seller to cancel my order as soon as possible, and the seller was asked to cancel my order by ebay too. After 3 days sel...

Resolved! PO Box exclusion ?

Seems a shame that with the killing amazon's giving everybody, that many sellers on this site will not ship to a PO Box.Looking for a popular toy, and every seller of a working model doesn't ship USPS.Odd...

China posts free overseas shipping The Postal Illuminati

https://www.npr.org/templates/transcript/transcript.php?storyId=634732388

Product does not meet the description

Hello! I bought imac through an intermediary shopotam. The seller deceived me and sent the wrong product. In the support service shopotam say that the seller refused to return the money. Could you help me?I paid $ 200 for shipping. Return shipping wi...

Does anyone do their job anymore? USPS scheduled pick-up, picks up 2 packages and leaves 3!

I schedule pick-ups every now and then, when I know I won't be out and about that day. Scheduled a pick-up last night for 2 packages, had three sales overnight and added them to my pick-up on the porch. Total weight for all was not even 5lbs. 5 small...