Shipping

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limits to ebay seller protection?

Recently we had a return in which we had the serial number of the printer even pictured in the initial listing. when we received the return, which we did not contest, the printer returned was both obviously not the one we sent, but was also missing a...

cancel transaction, keep restocking fee

Hello friends, sold an item, a watch $500, buyer paid. buyer requested fast fedex shipping, a new special leather strap... etc.. Of course I did all this for the buyerafter 3 hours, buy contacted me changed his mind ( package was not send yet ).I do ...

Returning an item (sellers fault). Can i charge what the seller charged me -or- actual shipping?

Seller sent me the wrong item. If i send it back, can i charge the seller what he charged me for shipping? Isn't that fair? Or do i have to charge seller the actual shipping?

Faster way to refund when Paypal balance is zero?

I have had a couple of times I needed to refund a buyer, and had zero balance on my Paypal account. (I use it for buying also) I tried to transfer money from my linked bank account, but it took a few days to finalize. I tried another time to just do ...

Can Someone Please Explain to Me How Paying for Shipping Works?

Hi, I am losing my head trying to figure out how Ebay pays for shipping? For Example:My recent sale I received an additional $123 for shipping and handling. So... how much was charged for just SHIPPING? Is that subtracted from the listed packing fee?...

redirecting packages

So I won a bid on an item from a seller who has 30 day refund the item I won is for someone else and it is the wrong item as in I did not win the right thing I already paid for it and Got a notification saying that the seller shipped it what I’m wond...

Resolved! Shipping to US only

I am selling an item that is prohibited to be shipped outside of the US because of ITAR regulations. In my listing, do I just completely ignore the whole international section or do I manually exclude all other countries? In its current state, I have...

Tracking

I ordered one month before still, I didn't receive the item and also cannot track the good. But It's a china post. Can somebody help me, please? If you have any solution please share it.

Shipping Requirement Updates - Can I upgrade?

Ebay will require us to use the shipping method we promised in our listing. I typically list with free parcel select, and when possible I upgrade to either Priority or First class - this involves about 90% of my listings. This is my preference since ...

Resolved! Missing Package Need Advice

Here is my situation. I have a buy who said he never recieved a package. The tracking says it was deliveried in a mailbox. I have had this happen before and I asked him to wait a couple of days and it usually show up. This time it did not. This buyer...

Resolved! Somehow the buyer got Free Shipping????

I can't figure this out. I had 3 auctions end at about the same time and all I did was hit "Send Invoice," for all 3. They all paid and then today I noticed one that was supposed to include $10 shipping had shipping as "Free." I did not ask for invoi...

Advice on a Return Request

A buyer requested a return on a item which I am unsure of if I should accept. My listing had two photos which showed damage on the corner of an item's packaging and the basis for their return request points this damage as the reason to return. So, wh...

I had to remove all my most expensive merchandise From ebay

I sold a 2005 Volvo Stereo system $149.99, the buyer received the item and replied on the eBay message system that it was "excellent!" 3 days later I get the return request. I asked what the problem was and he gave me 3 completely different ridiculou...

Combined shipping for small items

I set up several listings and am charging $2.99 for the first item and $.50 for each additonal item. I had my first order of the item for 3 different variations. The customer was charged $8.97 (3 x $2.99). Did I set the listing up wrong? Is there som...