Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! International Shipping. Is safe to ship to South America (Argentina)?

Two years ago I had a bad experience shipping to Argentina. The tracking number show that the item left the county, but never arrived. Anyone had this same problem recently? I have a new order to ship to that country and I'm afraid!!!

I want to return an item

hallo I want to return an item (Item: 273152943180)because it is damaged during the shipping or before that.My concern is that I can't be sure that the seller will return the money when item received.How can I be sure about that and is it possible th...

Waiting on return shipping label

I haven't recieved a return label for an mug Im trying to return. The seller approved the return and the refund but never sent a label. The only emails Ive recieved were the ones approving the refund and the return but nothing else yet.

Missed contents in the USPS flat rate box

I received a letter in mail from USPS saying they have missed the contents in the priority box and they have also included the from and To piece of the box saying missed contents while transit. They have asked me to file a search request which I just...

Is it safe to send coins overseas using USPS Priority Mail (not Express)?

I don't know how much the eBay global shipping program will cost my customers and neither do they when they first ask. Express Mail is prohibitively expensive and I am thinking of offering Priority Mail International (not Express) to my customers. Wh...

I am now below standard & cannot offer eBay global shipping

Is this normal and will I be able to ship with their global shipping program once I go back to above standard?

Resolved! open cases

I sold an item on sept 3 and it was delivered to the customer on sept 8. The buyer sends me a message on sept 14 requesting a refund because it does not work. He opened a case on the 20th and ebay has requested the buyer return the item. This was an ...

I never recieved a product, seller not responding, no refunt

Bought XBOX adapterI never recieved anything from him, he is not responding and I cannot call eBay support because I am not from USA. What can I do?

Return label & tracking number

Hello! I am trying to return something and when I try to “mark as shipped” I type in the tracking number that was provided on my return label print out and it doesn’t work? Is eBay going to cancel my return request or will it be entered automatically...

Address change after payment

So I sold an item this morning and the buyer paid right away. They then sent a message asking if I could please ship to a different address. I sent them my standard answer that I have to ship to the address on the account and to go an edit the addres...

Resolved! Cancelled return and shipping label

What happens if I authorize the return (on my dime), and then the buyer closes the case? Do I get reimbursed for the label? Or am I only charged when he prints it? Or does ebay keep the money? Thanks.

Resolved! Seller does not send me a return shipping label while I received email telling me he did?

Requested a return as I received wrong item. Seller accepted return, and I have also received notification right away on ebay email saying "Here's your return shipping label". Okay, I'm clicking on this message and apparently nothing is there apart f...

Seller didn't charge enough postage

Quick question: Seller contacted me to let me know shipping was undercharged and that if I wanted to pay upon receipt that would be great but either way it wouldn't effect feedback left. I know ebay doesn't allow this and that is not the problem I am...

Sell gave me the wrong address to send the fake item he sold me back

Hi guys,the seller gave me a wrong address to send back the fake coat he sold me.i got ebay by phone they told me twice that I will be refund in 24/48 hours no refund after a week.the shipement is still on its way on eBay system but it came back to m...

Return Buyer Wants it Shipped to Different Address/I'm unable to say yes to her cancel order request

I have a loyal customer who messaged me to ask to ship to a different address after she purchased an item. I printed the shipping label before I saw her message. I contacted her to try to arrange a cancellation request but she had already submitted o...