Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Shipping FedEx & ups

So eBay says anything under $10 they charge for shipping we cannot dispute. My suggestion? Make sure you only go to post office get the item triple checked for weight & measurements & get a receipt. Always get everything double checked because eBay c...

New to shipping on Ebay - what is shipping costs is higher than original quote?

This may be a dumb question but I put in all my dimensions to sell a large but not heavy item. I got a quote of $17 from Ebay shipping. So that is what I added to my price of the item. But when I went to ship, I went to USPS and they wanted $110 to s...

International Standard Shipping to Canada

I am set up for International Shipping but am getting complaints from potential Canadian buyers about exorbitant shipping prices like $40 for a pair of shoes to be shipped there. I read about an International STANDARD shipping option but cannot find ...

Bulk thermal 4x6 labels printing two per page

In the last 2-3 days my settings have changed when buying bulk labels. I print 4x6 and they are suddenly printing two per page. I cannot figure out how to change the setting back to one per page. Very frustrating when you have 10+ orders to ship and ...

UPS Label Cost Adjustment

Recently I sold a barbell on eBay, dimensions were 4x95x4 and package weighed 48lbs, I shipped it with UPS and even went up to 50lbs just to be safe. Went to UPS to confirm I could ship it with a ground service and didn't need something like a freigh...

Account "ID Number". Here in Quebec I get an "invalid" ebay response

Iam shipping a parcel to the USA.Trying to update my account details to include "ID Number".Here in Quebec I get an "invalid" ebay response.Type of ID is "Driver's Licence" When I enter my drivers Licence number I get a "Enter a valid government-issu...

Resolved! Free shipping not displaying in listing

I haven't sold on eBay in a few years so am maybe a little rusty. I created a new listing today and have the free shipping option selected. However when I look at the preview of my listing, it says "calculate" under the shipping cost section. Also I ...

FedEx label was not scanned but item was delivered to buyer, how do I fix delivery status?

I purchased my FedEx Smart Post shipping through eBay. Dropped off at a local US Post Office. The item was delivered successfully on time to the buyer (the buyer confirmed via message) However, due to the label not being scanned my item shows like it...

Additional Shipping Cost Adjustments

I’ve been selling on eBay for over 20 years and have sold hundreds of items. I have always used the calculation method for my shipping labels. Putting in accurate size and weight of boxes rounding up. I have only had about five adjustments cost up un...

I initiated a return, seller has provided a tracking number, but there is no label to print

I initiated a return on an item that arrived damaged (not packaged sufficiently) and I got emails saying the seller accepted the return and to ship it out. When I check the return details, there is a UPS tracking number that does show a result when I...

Shipping

Hi. I was receiving QR codes. Now it says unable to ship UPS from your address in America. I don't live in America. The message has my correct UK address. I don't know where this icon came from. I can't shift it. How do I get the icon to download the...

Resolved! Invalid Shipping Policy 21917327|21917329|21915469

Hi There,I've created a business shipping policy and entered it into the bulk upload file but get the above error codes. I'm operating in Australia. Following error message: Error - You've provided an invalid shipping policy.||Error - You've provided...

International shipping has failed to declare duty paid on waybill

Has anyone else pre-paid duty on a purchase but when the International Shipping program sent the parcel to you they forgot to select 'Duty Paid'? If you did, how did you resolve it with eBay? I've got DHL demanding I pay another $560 on top of the ~$...

Global shipping program - item not showing up

Hi all, So about a week ago I opted in to the ebay global shipping program. Near enough all of my items are opted in (bar a couple that don't make sense for it) and I have had offers and questions about some of my items from international buyers. How...

Standard Ebay Envelope

When I listed an item (with weight, size, $$ allowance), I choose ebay standard envelope shipping for $2.04. My customer paid $2.04, but I am being charged $3.96 for ground advantage. My customer chose ebay standard, and I don't have the option to pu...