Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer requested a refund but I dont have the funds

I recently sold some dog foodUsually when I recieve payment, the money goes to my PayPal account and it is put on holdHowever, the money was immediately ready for useI then used that money to pay off some billsWhen the buyer got the packages, they di...

Unable to ship from eBay & Paypal

Starting this weekend, I have been unable to ship from ebay or paypal to certain locations in Europe (UK and Romania in my case). UK keeps giving me a cryptic error about "unable to retrieve documents" for a simple 1st Class package. Romania doesn't ...

FedEx Smartpost Item Lost Claim

anyone with ‘current’ knowledge know where to start a FedEx Smartpost claim? there used to be a clickable link under ‘Manage paid and shipped orders’. Because eBay is considered the shipper it cannot be filed online at fedex.com. PLEASE only reply if...

Resolved! Ebay Buyer says they want to ship to a new address on his order

The buyer messages me after an hour of buying the item. I haven't shipped it out once I read from his situation. This is what he says, "Wow I'm happy I realized and wrote you as soon as I did. I made a error when I was placing my order, my laptop aut...

Resolved! As seller, a part got lost. How to handle?

I sold an item for around $100 on September 9. The buyer paid, and I shipped promptly. They received the item, but complained that a small part was missing. Sure enough, I found the part at home, it had been missed when I was packing the item. So I a...

Shipping item to Canada

I received a question from a potential buyer regarding how much it would be to ship my item to Canada. I have it listed as Buy It now/Free Shipping to US. I don't even see an option to add an international shipping fee. Can anyone help?

Resolved! How to send buyer a prepaid return label?

I missed a flaw that was hidden inside a pair of flannel lined jeans and I told the buyer that I would pay return shipping. Is there an easy approved way to do this through Ebay?I did think that I might be able to just print and pay for a second labe...

Marked as delivered, and not received!

tl;dr Was supposed to get 2 packages from different sellers on Oct 1. I only got one but both marked as delivered at same time and place. I messaged the seller on Tuesday after giving it another day to see if it would show up, and it didn't. No respo...

Resolved! What if Ebay intervenes on a refund, passes in my favor, and then the Seller STILL refuses to refund

The seller had the gall to threaten to "press charges" on me. I already shipped the used xbox one with the Ebay shipping label and it says it was delivered. As I said in the title, this is case that ebay has already intervened in. The seller sent me ...

Resolved! Quarterly shipping store supplies - gone?

Have I overlooked something? Shoud we not have our supply coupon by now? Or have they stopped this program? TIA!!

8 days past last delivery date item shows pre shipped from usps

I ordered an item and paid on 10/8. After a few days I checked and it showed not shipped but I realized it had an old address not my PayPal address. I messaged asking if it had been returned or not shipped and asked it be sent to PayPal address. Sell...

seller

This seller recently canceled the sale and refunded my payment, starting an error in my address. This was untrue as I am a frequent buyer. I emailed seller and they responded saying they were changing the price. Not Professional, they should have don...

Resolved! Estimated Delivery Date about to pass?

Hello,Not trying to be that kind of person, but I buy items pretty regularly from sellers on Ebay. Many of the items I have purchased have been shipped out and arrived with plenty of time to spare. Recently, I purchased an item ($75 electronic) from ...

Shipping Question

Hi,I feel like I can explain this better by writing it and if I get answers with call ebay to resolve. I sold 2 Bionicle comics in a group order. I have not sold a group order before. When I clicked send invoice from the link I got in my email with t...

ebay bucks lost during refund

I recently made a purchase of an item that showed up damaged and un able to be used. I had $12 in ebay bucks that I used for this purchase. I recieced a refund for the difference in the purchase price, less the ebay bucks. This is the second time I h...