Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Yanwen, 4PX and company

Good evening: I would like to ask sellers to give the option to pay for a tracking number that actually can be tracked. I have been sidelined with sellers using the logistics companies mentioned above, I'll gladly pay the fee for the opportunity to b...

Why no estimated delivery date?

A couple of weeks ago I ordered an item and it was marked shipped very quickly afterward and shows a tracking number. I don't suspect any problem with the order although who knows since I've never seen this before. However, the order shows no estimat...

Seller Refuses to Honor Return Policy and eBay Won't Help Me

Seller has a 14-day return policy for the item I bought, but refuses to accept the return even though I'm attempting to make the return within the 14-day period. I purchased the item on 9/20/2018. Item was received 10/20/2018. I attempted to make the...

my return case pending over 3 weeks

Dear Member!I wondering, why my return case was pending over 3 weeks to solve.... Here is my detail case:06-10-2018 I received item doesn't match description (Apple ID Locked) and return request, and 13-10 I open case and on 14-10-2018 my case has be...

Resolved! Return Request Not Returned

A buyer issued a return request about DVD's being scratched ( I dont agree with there claim but i will let it go). It has been 14 days since i sent them a free return shipping label, I have contacted them them several times with only a relpy 10 days ...

Ayudeme

Hola me podria decir como contacto directo con el soporte de ebay Yo no hice una compra. No ha llegado a una decisión de contacto con el vendedor ... y este es en mensajes de eBayMe dijo que esperara cierto tiempo e igual este tiempo paso .. y lo con...

Free Returns Domestic vs International

When you set up your return policy for a listing eBay gives you the option to specify your policy for domestic returns AND International returns. However, either there is a glitch or the representatives are misinformed. I chose to offer free returns ...

Does anybody ship coins overseas using registered mail?

What countries do you ship to and about how long does it take?

Russian swindlers and swindlers. He paid, did not receive the goods, received threats.

Seller introduced himself as a Ukrainian girl Yulia. Then he wrote a letter that he Saltykov from Russia. I received the money and refused to deliver the goods if I did not buy 45 more packages for my order. I asked for help, in response, Ebay just c...

95% Upload Requirement for Top Seller

I'm at 96% upload success but occasionally I sell a card or brochure and mail it straightaway with a stamp and a handwritten address. How can I do this and maintain their tracking number upload requirement for best seller?

I think the shipping calculator is glitched in one of my auctions

I just had a user tell me my item didn't ship to his location and then he wanted me to tell him the cost to ship to Texas. I was a bit confused since I ship everywhere in the U.S. So I look at my auction and I see that I have USPS first class selecte...

Resolved! GLOBAL SHIPPING PROGRAM, ITEM STUCK IN ERLANGER

Hi, Anyone know how the Global Shiping program really work?, transit time, etc. I sended a package to buyer (now I know he is in Singapore) using the Global Shipping Program. The Package is stucked in Earlanger for 5 days now, the status is always th...

Resolved! Returned item, but Seller won't pay return shipping

Bought what I thought were noise canceling headphones. Got them and they were a completely different model that didn't offer any noise cancelation. Seller tried to convince me to keep them, but told him I was specifically looking for noise canceling,...

eBay Seller Protection, DOES IT EXIST?

I sold a set of golf clubs on the October 12, mailed them on the 13th. The buyer filed a claim on the 22nd, left negative feedback on the 24th. No tracking info at this point. Ebay was going to refund the payment on the 25th, so to avoid a strike (pe...

Resolved! Buyer gets FULL REFUND $210 for fake snad AND gets to KEEP ITEM? How is this legal?

As everyone can see in 2nd included photo, I write the word SMALL twice in item's description, I write the SIZE 45 cm 16" inch clearly, and on top of it, I write in BLUE color, that this is a SMALL item and we do not give returns if people think it w...