Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyers who are l;@rs

Truth is truth. There is no acceptable excuse for dishonesty. Equally inexcusable is a site rule that encourages liars and penalizes sellers. When a buyer requests the return of an item that was listed no return and lies about it being other than des...

Chinese suppliers use USA as ship point causes problems with getting replacement for damaged parts

Just wondering if anyone has encountered a problem with Chinese sellers who use wharehouses in USA. First of all them shipping from a USA wharehouse is a good thing for shipping time. You get the item in just a few days as opposed to a month. However...

Resolved! Return label issue

My settings say I pay return shipping regardless of reason for return. Had a customer start a return. Received an automated emal from Ebay stating the return had been accepted and not to refund until the item is received. I did go ahead and refund be...

Insufficient address - how to resolve?

I received a message from a buyer with 300+ positive feedback today asking me to intercept a package I had sent and giving me a different address. They said that their account had been hacked and the address changed. I checked the tracking info and i...

Void shipping label ??? where did the option go?

Woke up today to find the new shipping label format on ebay. As a result, I printed a label incorrectly.BUTI cannot find anywhere the method to void and reprint.It used to be easy.It is NOT shown in my paypal account under activity or summary as they...

¿Como genero un reclamo directamente a ebay? ya contacte al vendedor y no enviara el producto

No me aparece una ruta clara de como generar la devolucion del dinero, el vendedor me dijo que no enviara el producto y que debo abrir un caso, pero aun no puedo dar con esa opcion, el sistema inciste en que debo contactar al vendedor una y otra vez.

Buyer will not ship return item to me

I sold a purse at auction. Buyer received on Oct 12th. My return policy was "buying is" and "no returns". On Oct 18th she emailed me and said there was a flaw I had not revealed and she wanted to return and get a refund. I agreed to let her return th...

returns due to Items not a described - can they be appealed for removal of service metric

I had a SNAD return opened and automactically approved by ebay due to the buyer not liking the color of item in person compared to my 12 pictures of the item. A weak reason considering i use a middle-end SLI camera and professional lighting in each o...

Will eBay let me bid on item that says ''May not ship to Canada''?

Will eBay let me bid on a model toy car item, under shipping info it says ''May not ship to Canada'' but the seller says he will ship to Canada for $25 which is fine. But will eBay let me place a bid? The auction ends tommorow evening (and has 0 bids...

Which takes precedence the picture or the specifics?

I listed an item and when i was posting it the item came up with some of the feels already filled out. I never specified anything--but full-sized in my description and the image says the amount is one ounce but since some of the specifics were alread...

Reduced shipping rates, how do they work?

About a week ago I was on here asking about ways to get more views on my listings. I was told that if I offer free domestic shipping, the final value fee I pay is reduced. I was reading about this, and according to eBay's help pages it's true. But wh...

eBay Automated Returns

How has Automated Returns destroyed your customer service?

Another POORLY Designed UPDATE - Useless new Bulk Shipping - Used Once - NO MORE

WOW Bulk shipping was UPDATED and it looks great. Well NO ONE CARES if it doesn't work like it should. Another failure. Fire your project managers and whoever writes your update designs because they obviously have NO IDEA what is needed. **Strike 1**...

Resolved! How do you send something via regular mail?

This is my first time wanting to sell something that will fit in a regular bubble mailer (in my case it's a small article of clothing). I want to give potential buyers an option to recieve it through regular, USPS, in-your-mailbox mail to save some m...

Did not receive item

Has anyone had experience shpping 1st class to Philippines and buyer claiming never received.Very polite buyer, emails all the time for status. Says he checks customs and local PO but to no avail. Wants to leave nice feedback before package received....