Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! USPS Messed Up! Media Mail Package Delayed and Damaged. Buyer insist refund. Can I insist a return

I sent a package on April 25, containing a book, to New Jersey from Ohio via Media Mail. The estimated delivery date was May 2nd. When the package had not arrived by this date, the buyer contacted me asking me to check into it. I did. The package was...

Can we compile USPS scan sheets after the fact or when eBay's bulk shipping tool doesn't work?

I just generated 27 labels right at midnight for my next day's shipments and of course, I got an error message (System unavailable. Please try again later!) right as the PDF and USPS scan sheet were compiling. I did get billed for the labels, and the...

Shipping multiple items but box size remains the same.....

I had a listing with up to 10 available. I had it set to calculate shipping. One buy purchased all of them, it multiplied the weight but didn't increase the box size. It figured the cost of shipping 10X the weight in the same size box that one item w...

Has anyone had a shipping fee on listing and at close it said free shipping?

Somehow, I had a shipping fee listed with the auction and in the description. I sent invoice which included shipping fee, which was the total, but the buyer was only billed for the auction. The bill then said free shipping. She is going to pay the sh...

Off topic about Amazon.

As most know here I am a mail carrier. Yesterday the times finally caught up with my little Post Office. We are a combined office 2 city/ 2 rural for one zip and 3 rural that covers another zip. Mine is the largest rural route in the office at 97 mil...

why are they siding with the buyer?

so basically, sold an item to a buyer, he said it was damaged. returned it with a label i printed via ebay. it says delivered. I didn't receive anything so i went to the post office and the supervisor said that it was delivered to another address and...

Bad seller

Hi I purchased a 'new real leather' jacket and when i received it it was neither new nor real leather. It was obviously used with many marks on. I opened a claim and sent photos and immediately got a refund. It has now been 13 days and the seller has...

Resolved! International shipping.

For an international shipment, I used USPC clicknship to create a shipping label and pay for postage. I'm using a medium flat rate box. Printed out were three sheets. At the bottom of each appears "PS Form 2976-A" On the top of each appears, "CP 72 C...

Buyer insists no refund eventhough PayPal and eBay confirms refund has been issued

A buyer returned an item, and I approved the refund before I received the item back. (I'm not a regular seller and so I am not used to having returns). For whatever reason, PayPal sent an eCheck to the buyer for the refund. After six days, I get an e...

What possible control do I have if a Postal carrier does not scan my package ?

But my Seller rating is reduced because of the neglected scan. I do not understand. How about someone from eBay coming here and explaining this policy-better yet, tell us how to guarantee that carriers will scan every package prior to delivery.

USPS Tracking - international Registered Mail to US

Since October 2015, the USPS no longer offers tracking visibility for international import of Registered Mail from some countries, but stores this information in its back-end system. Does anyone know if a US resident can obtain, at their local post o...

Resolved! Phone number and email request from seller for shipping purposes?

A seller requested that I send him my email address and local phone number for shipping purposes. The seller said that "it" (the shipping company I presume) told him that he needed the info in order to send the package. To my knowledge, buyers and se...

New Shipping Labels

New shipping label system seems to have flaws when I go to print labels it puts up a new page changes my method of ship to Flat Rate my problem is item are set as First Class but when someone does a combine purchase the weigh goes over and I have to ...

Shipping Issues

I had ordered an item from a seller that is based in China 2 months ago and still have not received the item and tracking is showing the item still is in China. Seller is not responding either. What can I do to get a refund?

Assign a UPS saver shipping to specific countries

Hi.I meet some problems when i send by air mail to some countries.Germany,Italy,Brazil and Mexico.I want to assign a only UPS international saver shipping to these countries with different fee than other listings.Will not send by air mail anymore.Is ...