Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Buyer claims did not receive shipment wants refund, tracking says delivered

I"m not a profession seller . . . strickly small time household excess trying to unstuff our small home a little.I don't have a lot of transactions but have been on ebay since year 2000So most my items are one time - not replaceable by me, items! I m...

SELLER ON EBAY SOLD ME FAKE SHOES

I have had a horrible experience, I have been buying things on Ebay for years and this is the first time A SELLER CHEATS AND SOLD ME ADIDAS FALSE SHOES FOR ORIGINALS.This pair of FALSE SHOES cost me $ 94.99, when I realized this, I contacted EBAY and...

No account tab

I can't find the account tab under my ebay (while in the ebay app or in chrome)i need it so i can set up combined shippingthanks

I put my package in the wrong name and now my post office sent my packages back. What do I do?

Hello, I bought 3 packages off of eBay the other day but put them under the wrong name. Now my post office sent them back and I don’t know what to do. How do I get them back?

Paid for priority, shipped media

I purchased a textbook Jan 8. The seller listed the shipping as priority, so I selected this auction to help ensure it would arrive timely. The estimated delivery was Jan 11-16. I discovered the seller shipped the item media mail when it didn’t arriv...

Resolved! Buyer did not return the item , how can i get a refund for return shipping label ?

Hello Everyone,I have approved a return request from a buyer and sent e return label through Ebay. But later the customer changed mind and he did not return the item. In this case what happens to my return shipping label ? How can i get my money back...

eBay tracking glitch

What exactly is this? I have never had package tracking issue in its history. It makes it even worse because that's the in the city and state right next to me! Lol. I hope its delivered soon...

Seller 5 days past stated handling time, still hasn't shipped, and said as much

We are still barely within the shipping period that is estimated (but it was a 2 week shipping period. . . . ), and I still want the item, but the seller is very uncommunicative except in the beginning when he asked me to resubmit my offer so he coul...

Stolen Package

I have a package that i shipped from the US to Brazil. The tracking for the Brazil PO shows tracking updates to Rio but then states that package was stolen. Will Ebay/Paypal force me to refund? i have no control once i tender the package to the PO an...

Does anyone ship with Global Shipping anymore?

I have been offering the Ebay Global Shipping program since it was a pilot program years ago. I just realized that I haven't shipped anything using the GSP for maybe going on a year. I like having the option over USPS shipping since once an item gets...

Resolved! Seller gave undeliverable address for a return

I received the package back as undeliverable after doing an official return request and shipping it out USPS with the Ebay generated label. I went to Google Maps and sure enough the address doesn't exist. On the "return steps" it shows the seller/pac...

Suggestions on controlling increasing shipping costs

I have been selling on eBay for about 18 months. Our standard policys are free shipping and 30-day return (not free). We also participate in the Global Shipping Program. Recently we went from about 250 items to about 725 items and are experiencing gr...

Fraudulent returns, no help from eBay

I have been selling on eBay for 17 years and specialize in used auto parts, mainly control modules and engine computers. Lately, I have had 2 buyers claim the computers they received were defective. Since I offer a 30-day warranty, I had no choice bu...

Buyer wrote note when paying saying that item he bought is a gift for his sister ...

Just sold something and buyer paid promptly. When he paid, the buyer added a note saying the item is a gift for his sis, whose address is different than his (though the shipping address of the sis has "confirmed" next to it on the message from Paypal...

Resolved! Buyer Initiated a Refund Request for a Damaged Poster

Hello Everyone....need some help, I recently sold a poster to a buyer, and today I received a notice claiming that the poster is damaged and that they're requesting a refund. 1) I don't offer refunds as I have stated in my listing (but I'm assuming t...