Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Bad seller

Hi I purchased a 'new real leather' jacket and when i received it it was neither new nor real leather. It was obviously used with many marks on. I opened a claim and sent photos and immediately got a refund. It has now been 13 days and the seller has...

Resolved! International shipping.

For an international shipment, I used USPC clicknship to create a shipping label and pay for postage. I'm using a medium flat rate box. Printed out were three sheets. At the bottom of each appears "PS Form 2976-A" On the top of each appears, "CP 72 C...

Buyer insists no refund eventhough PayPal and eBay confirms refund has been issued

A buyer returned an item, and I approved the refund before I received the item back. (I'm not a regular seller and so I am not used to having returns). For whatever reason, PayPal sent an eCheck to the buyer for the refund. After six days, I get an e...

What possible control do I have if a Postal carrier does not scan my package ?

But my Seller rating is reduced because of the neglected scan. I do not understand. How about someone from eBay coming here and explaining this policy-better yet, tell us how to guarantee that carriers will scan every package prior to delivery.

USPS Tracking - international Registered Mail to US

Since October 2015, the USPS no longer offers tracking visibility for international import of Registered Mail from some countries, but stores this information in its back-end system. Does anyone know if a US resident can obtain, at their local post o...

Resolved! Phone number and email request from seller for shipping purposes?

A seller requested that I send him my email address and local phone number for shipping purposes. The seller said that "it" (the shipping company I presume) told him that he needed the info in order to send the package. To my knowledge, buyers and se...

New Shipping Labels

New shipping label system seems to have flaws when I go to print labels it puts up a new page changes my method of ship to Flat Rate my problem is item are set as First Class but when someone does a combine purchase the weigh goes over and I have to ...

Shipping Issues

I had ordered an item from a seller that is based in China 2 months ago and still have not received the item and tracking is showing the item still is in China. Seller is not responding either. What can I do to get a refund?

Assign a UPS saver shipping to specific countries

Hi.I meet some problems when i send by air mail to some countries.Germany,Italy,Brazil and Mexico.I want to assign a only UPS international saver shipping to these countries with different fee than other listings.Will not send by air mail anymore.Is ...

New Awaiting Shipment Pages

I appreciate all of eBay's hard work on seller hub and shipping BUT the new awaiting shipping page is missing the custom label area.Plese put it back - I had to revert to "old look" to find. Where my item is stored is there- as well as date bought an...

New Shipping Labels, Time Consuming & Lots of Room for Errors, Just what a busy Seller Needs ?

New Label window is time consuming and does not offer the option or user friendly options of the Classic Label Window. (1) I have been shipping from a small satelite PO branch for years they've been great to me and I support them 100%. The new label ...

Tracking uploaded on time and validated (seller dashboard)

Is anyone else frustrated by this number dropping without any you have any control of the outcome? I track EVERY shipment and enter it in PayPal but, if the carrier doesn't scan it on their end of the nation I get a lower score. Does anyone know how ...

How to email a return label to an international UK buyer

I need to email a return label to a customer in the UK who is not happy with a purchase. Apparently there is no help on ebay or papal to do this. It would be a USPS label. Does anyone know how to do this. Thanks...Alice

Tracking not updating and seller account no longer registered

So I bought a few things from some overseas seller. No big, I've done it before. However, a week after the tracking information was provided the packages have not been marked as picked up and the seller is not longer a registered account on ebay. Do ...

Unable to change carrier on tracking details - 'something went wrong. please try again'

For about the last 3 weeks I haven't been able to update tracking carrier details within myebay. A listing may be set for free parcel select ground but we get better rate and shipment time with fedex ground. ebay places the carrier as usps by default...