Shipping

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Handling Fees for Returns

Does anyone have any suggestions on how to create a listing where you can charge a handle fee for returns? I used to have a restocking fee for returns to recoup my shipping charges but now since that has been taken away I am unaware of what to do. Pe...

Ebay customer service is a joke!

I just got off the phone with 3 different ebay reps for over an hour. The first two reps were polite, but the third one, which is from the Appeal team, was the crazy one. She did not try to help. All she did was argue back at me and would not listen ...

Calculated shipping on 2 identical packages

Is there any way to offer calculated shipping for an order that would involve 2 boxes that are the same size and weight but are not able to ship in a single box?This would be FedEx Trying to keep it simple for buyers

Package was delivered but buyer did not receive

The tracking number for both the buyer and myself show the item was delivered, but the buy has opened a case stating “items not arrived.” I would like refund the buyer here, but what if I choose not to. What would happen if eBay steps in to solve thi...

Seller cancels my order twice -Relists ups it $600 higher. List & sells it on another website

Buyers Beware There is a ebay seller who repeatedly relists a Neil Lane wedding set and upping the price. She will not honor the transactions and canceled my $1900 order and refunded my money. She claims Ebay is ripping her off by charging her eBay F...

Resolved! USPS Media Mail

I have had several lost/undelivered packages in the last few months using USPS MEDIA MAIL. Is anyone having the same problems? Forget about calling Customer Service, you're on the phone for an hour and never get to talk to anyone.

New eBay scum? How to resolve this?

Hello,I purchased an item (and payed for it) on Jun 25th. I received a confirmation email from eBay with the estimated delivery dates: Thu, July 5th - Tue, July 31st. I never received the “item shipped” message. Since it happens sometimes, I did not ...

Global Shipping Program Ebay label postage

I sell in the US and abroad and everytime I sell something overseas, and try to use the Ebay postage label shipping, it says Ebay does not support the Global shipping program currently and I have to take my package to the post office to ship it. Its ...

Search results change currency

My ebay account was hacked recently. I have the ebay search results switched back to show US dollars but it still shows RUB for shipping. How do I change the shipping search results to show US dollars? Thanks.

Paypal having issues? Can't refund...

I am trying to do a refund to a buyer. At Paypal, after going to the transaction and doing the amount and note to buyer, I hit the continue button but get nothing but a white screen that is blank with a # sign in the top left. I tried several times t...

Handling Cost Reporting

Is there a way to display or report on the additional Handling Cost amount applied to shipping costs for all of our eBay active listings or inventory? I searched a number of reports within eBay and could not find that particular field. I want a repor...

Inputted wrong shipping date, then voided label, can I still ship?

Hi y'all, So I'm not used to the new ebay shipping console/menu and accidentally failed to see the shipping date was set for today 7/30, which was not intended. I purchased and printed my shipping label and then noticed that instead of the shipping d...

Can i print a shipping label the night before I ship out the package

I just wondered if it would mess up the priority mail shipping if I printed a label the night before I shipped a package out. I only ask because one time I did this and it got flagged in a small town about not being mailed on the date of postage? and...

Can I pickup a package by directly going to the ISC/Customs facility?

It's because I have an EMS package that has shown no update since the 20th. It already left the originating country and should've been delivered by now.I assume that it's just sitting at the customs facility without going through the process of clear...

sellers using Media Mail for ineligible items

Media Mail has a specific list of what items it is eligible for. Furthermore USPS randomly opens/inspects MM packages to verify they are eligible, if the item is not eligible they may return it to the sender, charge the recipient the difference for w...