Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Returns

With returns reaching maximum velocity have you ever considered the eBay insiders running a theft ring and stealing from the sellers with false claims Etc they know the ropes. How easy would that be for them to pull off. I I have never met so many ni...

How do you win a return??!!

I sold a brand new zenith dtv box being it is NEW i said no returns on new items in the description and even had the no returns box checked but the fool says it don't work and i say NO. So the case goes to ebay and they say YES return it and give him...

Why is My Shipping Cost Higher?

I started printing shipping labels today and my cost is now 20 cents higher for most priority methods.....flat rate envelope, legal flat rate envelope, padded, etc. Did I miss something?

Resolved! In listing an item for sale aren't sellers required to state if no returns and possible sales tax?

The other day I received a charm bracelet that had parts of it which weren't of the quality I was expecting. Some of the so-called "vintage, quality" charms were rhodium-plated and fairly flimsy in their weight. The bidding had been high on this brac...

I think I'm being conned....

So I had someone buy a DS game from me and send me a message saying they wanted it shipped with tracking and without a packing slip the next day (I have 2 day handling as well). I messaged them and told them I would ship it in a first class envelope ...

Item Returned as Undeliverable by USPS - How to Refund Buyer but get back eBay Final Value Fee

I sold a $99 item to a buyer in CA on a BIN transaction. Total was $131 with postage. Tracking shows the item was delivered on the 9th and then on the 28th RETURN TO SENDER was initiated. The Post Office rep tells me that the address is a large apart...

Return Shipping Label Error

Wondering if there has been a "definitive" answer to this as I'm having an issue with the return shipping label and despite a lot of similar posts about this there doesn't seem to be a consensus. Item not as described and return accepted. Ebay sent m...

Global shipping program experiences

As just got quite a hassle with a package from UK to Finland, have to share my experiences. Also the postal office's employee told that there has been recently quite much issues as part of the ebay packages are sent back as the recipients/buyers don'...

Items Returned as Undeliverable by USPS - unclaimed and refused

I just had two packages returned to me after months of them being sent out. Both were sent priority mail and both were sent to a PO Box. One was sent in May and one was sent in June. Buyer paid for postage however one package exceeded the postage she...

no he recibido un producto , y no me me hacen un reembolso

Tengo problema para que me realicen reembolso de dos compras de un mismo vendedor, al tratar de realizarlo por medio de atencion al cliente, me aparece el siguiente mensaje: No pudimos encontrar ningún artículo que coincida con tu búsqueda. Vuelve a ...

Ebay shipping labels now being paid from my Paypal?

Just printed a label for USPS and usually the amount goes on my Ebay account. This time I was sent to my Paypal account from which it got paid. Is this something new?

Losing money because of return...options

Customer bought 3 shirts off of me and just contacted me last night that XL does not fit and they need 2XL. So they applied for a return. So I told them since they messed up that they need to pay for shipping and also need to pay me again to ship the...

Scam

Hello to everyone.I'm a seller with well established account (>13 years, >1500 - 100% positive feedback), I have a customer (registered <1 year ago, feedback score 3) from Japan who bought an expensive brand new guitar processor for $3000 (listed "as...

Resolved! Buyer chose, "item does not match description or photos" but states "I did not expect this color"

I have discovered my return setting were changed to automatically accept returns when I was switched to the new seller hub! So a buyer returned a dress using "item does not match description or photos" and in comments she states that "I did not expec...