Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Process for item damaged

I just received a SIM card from a seller. The SIM card was bent, rendering it unusable? After taking it out, and trying to put it back into envelope it came in, it seems the envelope itself is smaller than the item and I can't put it into the envelop...

Tracking Ebay Parcels crossing Canadian border, cleared

Does anybody have any idea if Ebay tracking parcels crossing the Canada border, are delayed, how long will Canadains be waiting. I have cleared customs parcels that have been not updating the tracking for days, one its been 6 days.

How is this possible?

The item I purchased is 1lb and 9.1 oz without the box its packaged in or the shipping package weights included so how is the seller shipping it first class package service? Is it going to get sent back if they see it's over 13 oz max or is it gonna ...

Is it just me, or has USPS really slowed down on delivery since November 2017?

Wondering if others are experiencing more than an outlyer delay in package shipping with USPS? As both a buyer and a seller, I've noticed that my most recent packages are not arriving within that expected in either Priority Mail or First Class estima...

Damaged in the Mails

Someone who bought a piece of jewelry from me sent me an email telling me that the jewelry arrived damaged, most likely by the Post Office. She wants me to give her credit so that she can have it repaired by a jeweller. Who is responsible for the dam...

UPS Update: Package Scheduled for Delivery Tomorrow

I get these emails when something is arriving by UPS. Nowhere does it mention the senders name or even an Ebay item number if it's from an Ebay purchase. How can I find out who sent it? All I see is the city and state which doesn't help. And why does...

Buyer wants to return item 40 days after delivery

I sold a bluetooth speaker over a month ago for around $100. It was barely used and was working fine. I even sent it to the buyer with some charge left on it. Today, 40 days later, I get a return request from them stating that it does not turn on or ...

Wont let me print shipping label.

I try to print the shipping label, but it tells me that I have to pay using my personal funds. When I try that, it tells me to update my payment settings through paypal (my account is empty). Why wont it let me pay when the funds are made available? ...

Need Advice On Reshipping

Hi guys. So recently I purchased an item but I didn't put my street address so the local courier decided to ship the item back to US in two days without calling or anything. Anyway, I asked my buyer what advice he can give me and he said to wait for ...

Resolved! Money taken from Paypal account in spite of Ebay resolving the issue

I am a seller (100% satisfaction), and sold a 60 lbs treadmill to a difficult buyer. Buyer had to pay for shipping costs. I shipped the treadmill through USPS with the exact postage for 60lbs, it was weighed to verify, and shipped. I even paid 25$ ex...

Can I get a refund?

I've ordered my phone on Nov 9, and it said to ship Nov 12.Nov 12, 2018 19:29pm: USPS said, Shipment Received, Package Acceptance Pending, and nothing updated until today: Nov 28.At first, I contacted USPS, and they said, " When we do not see that, w...

The new breed of ebay buyer....

Buyer purchases shoes from us that were wore once, listed in pre-owned condition, like new in original box. I provided fast and free shipping. Our photos of the item showed their true condition to be like new, so much that the buyer assumed that they...

How do I print addresses on paper envelopes without the app center?

I just found out the app center is shutting down next month (not sure why I haven't seen an email).I've been using the EzLabel app for the last 7 years which is free, lets me put images on my envelopes, is completely customizable, and pulls all the i...

Resolved! Combining Shipping from Two Places

So I had someone buy something from me on ebay and the same person bought something else from me earlier on Facebook. I recognized the name right away when I saw the second order on ebay. Is it fine to combine the shipping for this person? The addres...

Slow shipping.

I bought a DVD movie. Should be easy to package up and ship. Drop it in a bubble envelope and send it out. The seller I bought it from had 5 bussines days shipping. So I bought it on the 17th and as of the 28th its still not shipped. Counting out wee...