Shipping

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Want to return wrong sized shoes

So I have a situation where I bought a pair of shoes which were described as a mens 9.5, but when I recieved the shoes it was in fact a size 6.5. I informed the seller that this isnt the size which was adverstised but he has ignored me since. He also...

Restocking charge have been removed from listings

I have noticed that the rerstocking charge for listings has been removed. Does this mean we can no longer charge sellers a restocking charge?I just sold an expensive item over $3000.00 Spoke with the buyer over the phone and he asked if there are ret...

14 Day Return Policy vs. 30 day return policy or offering "no Returns'-HELP!

Hello, I need alittle advice out there from other sellers on this subject. I have been selling and buying on Ebay for `14 years, but due to illness have been only lightly selling the last few years so i have gotten alittle out of touch with all of th...

Resolved! Automatic return approval?

A buyer just started a return on a pair of shoes I sold because they didn't fit properly. I had the listing set up to accept returns and am glad to take them back. But this time Ebay didn't ask for my approval. The message just said the return had be...

Ebay needs to fix Glitch adjust ship times to match Vacation Setting!

So I have had an open active store for a very very long time. In this time I have had to close my store maybe 3 times. I think the 1st 2 were for medical issues & this current time was to move from CA to Idaho.I read up on how to handle this move & s...

guaranteed delivery...on media mail?

I am a seller and I recently had a buyer ask me on 7/15 if he purchased a book on that date if it would be guaranteed to reach him by 7/19. I said I shippped from Ohio and if he was in my zone, the odds were good, but I couldn't control the USPS. He ...

Ebay invoices for Buy It Now have wrong shipping on Int'l orders.

On several occassions I've sold small items to International buyers with Buy It Now. They are automatically sent an invoice to pay with incorrect shipping charges. I clearly state that all Internaitonal orders are sent USPS First Class Pkg. What am I...

Seller will not give refund after accepting return

I received a pair of ($100) boots that were supposed to be brand new, but were already worn and had dirt in crevices of the heal. They were also the wrong model and different from what was pictured. Though the seller doesn't accept returns, there was...

eBay sends warning letter on returns

Today I get a warning email from eBay : Your Returns Are Too HighWe’ve noticed that the number of your returns marked as "item not as described" is very high.*Very high returns have a negative impact on your sales and listing visibility. Take action ...

received wrong item

Welcome, please help seller who ebay.com site item Item: DJI Mavic Pro Folding Drone 4K Stabilized Camera Active Track Avoidance GPS , and I bought it, to send as much as 0.10 mg a doll in the game, ask for the money back.

expediting fraud claim against banned seller

Seller sent me a keychain instead of my item. Negative has been left and claim filed. The seller has been banned for defrauding others. Who do I contact to expedite my claim? I should not have to wait 4 more days for the seller to respond(which they ...

"Hang on, we're still reviewing your case"

I bought some audio hardware. Returned it since it didn't work correctly. Seller says 'you didn't send back the manual or install disc with the unit' - ummm, oops, ok, i'll look around and send them back asap. i tore the house apart & never found the...

Lower Shipping Cost On Multiple Item Purchases

Hi,Our store offers custom T-Shirts and the shipping on 1 shirt is $3.50. If a buyer wants more than 1 shirt we would like to charge $1 per extra shirt. How is this done? I have customers waiting to buy but only after this price change is implemented...

Resolved! Damaged item and partial refund?

Hi everyone, I bought a $25 figure brand new. The base of the figure ended up being cracked and damaged— I’m chalking it up to the damage occurring during transit due to the somewhat flimsy packaging. The base was only placed in a plastic baggy withi...

Item returned that I don't sell, plus I don't know who returned it

I'm very confused right now. I just received two pairs of women's shoes addressed to my eBay return address (I don't have any other items delivered there besides returns). The first problem: I don't sell shoes. The second problem: whoever sent me the...