Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

I do not ship to this country but item got bought

Buyer bought item from country I do not ship to. Then they paid and then asks for more packing material to be added on and mailed to a US address.

Resolved! My listing clearly stated shipping charges but ended up as free?

I printed a label this morning and noticed I had to put in the shipping charges myself, something I never had to do before. After I sent it, I found out it said free, and I ended up paying the charges, not the buyer.I contacted a buyer rep, and he to...

eBay How can you allow this from happening?

I bought software that resulted not being legit, even though I got refunded This should not happen....!!!! I came to ebay trying to find a good deal on software, (Corel Photopaint 2019 ultimate) found a seller offering this "too good to be true" deal...

Case Closed and buyer refunded and didn't get product back

Had a new employee complete a transaction wrong. Buyer bought item, didn't like it and said it wasn't what he wanted. We did a return, employee refunded before buyer shipped back wasn't . Ebay closed the case and still not shipping it back. What can ...

Resolved! Question on damaged and missing item sent back to me

I contacted the post office and have a case number, I also contacted ebay telling them what happened so now I was wondering what I do next? Apparently, the package was never scanned cause they received the package damaged and item missing. It has a y...

shipping insurance

what happened to ship savers insurance?

Writing an envelope instead of printing a label

I take my small business with me when I'm camping. I forgot my printer and want to know....can I purchase shipping via ebay and write the information on an envelope? If so, what information do I write besides the customers name and address?

Issued a refund but no response from seller

I bought some Bose Bluetooth headphones and they turned out to be counterfeit. I selected the return item option after figuring this out. The seller issued me a refund, and I thanked them and asked what the next steps were. The seller still hasn’t re...

Package Forwarded

I sent a package on Sept. 10th via USPS Priority and the tracking still doesn't show as being delivered. It shows..."Your item was forwarded to a different address at 10:48 am on September 13, 2018 in SALEM, MA. This was because of forwarding instruc...

Seller reused previous tracking number

I don't know what to think about this. I've been buying and selling on ebay for years and this is a first. I made a purchase on 9/12 - item shipped on 9/13 with a USPS tracking number. On 9/17 (the day the item was to be delivererded, the tracking nu...

Ebay Label Error, label was purchased multiple times

I got an error this morning printing labels through the new system so i switch to the classic to see if it worked. As soon as I purchased a label through classic, I got a notification that I had 4 ebay preapproved shipping charges on paypal. So the "...

Priority mail not available

Hi everyone, I am printing out a label to New Caledonia. Buyer paid for priority for Samsung galaxy. Problem is, it’s saying priority mail is not available for online purchasing. Only first class is. Should I just pay in person for priority or ship i...

Buyer emailed me that he wants to return item, I'm willing to do full refund & issue a return label.

I haven't had a retun in forever it seems. Actually, haven't really sold much on this id. How do I do this without getting a defect? Have seller open a Return from their Purchase History page? Which return reason triggers a defect? Will any refund in...

who pays shipping on best offer ?

when someone offers a best offer, does the bidder still the same shipping cost or does that price include shipping?

Delivery from US to Canada - global shipment

Hi!I bought item from US. The seller used global shipment product. Now I waiting delivery. So, somebody tried to make delivery, but can't (I was at home! Why not just call to contact number instead of check only intercom?!).So, I'm totally don't unde...