Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping was double what eBay estimated. $17 more. Can I recap that?

Every charged the buyer $17 for shipping and my cheapest option was $34. What do I do about that, or in the future?

buyer stating item not as described even before receiving item, what the heck?

So, I've been thining out a diecast collection of mine that consists of many johnny lightning diecast cars. I sold a 4 car pack of herbie the love bug johnny lightning cars that included a white lighting. this guy bought the item and paid for it the ...

New Buyer, Sketchy Seller- How to protect buyer's return to seller for refund

Hello everyone,I purchased a pair of Yeezys that I thought were real. After I got them in hand I saw they were fake. I got authentication results from online companies that check if they're fake or not and uploaded the results as proof that they're f...

Resolved! Buyer wants me to pay for repair on camera after taking it apart

Hello eBay community! I'm a fairly new seller (started this November) and recently I sold an old Canon Super 8 Camera that I specified looked to be in great condition but I didn't have film to test it out. I put batteries into the camera and tested t...

Any seller protection from eBay for returns?

I just received a message from a buyer demanding a discount on an item after he bid on it and won, and the case for non-payment was opened. Since eBay removed the rules for buyer to bid, it is becoming a more difficult place to do business. Because, ...

Sunday delivery and cheap cheap cheap shipping prices

There are a lot of goods sold on Ebay in fact Ebay claims that sales are up several percent over last year. I say that to say this. Why don't Ebay sellers get sunday delivery and cheap cheap cheap shipping costs like another online selling site that ...

Resolved! in transit with destination.

In transit with destination carrier. Pre alerted. Not delivered

Refund Scam?

Hello all, I am hoping some of you here can provide some help. I recently sold an item (pair of sneakers) and the buyer received them today. The buyer then starts a refund request claiming the sneaker box was damaged. That he was getting them for his...

Buyer is reselling returned items that they didn't send me back!

I sold a camera to a buyer, the item was shipped out with everything included in the description and I verified it was in working condition prior to shipment. A week after the item arrived, the buyer claimed it didn't turn on. They submitted a return...

Trying to change a pdf copy of a shipping label to jpeg

Can anyone tell me how to change a pdf shipping label to jpeg so I can easily send it to someone? When I saved it, it automatically saved it as a Chrome HTML Document pdf

Why does Ebay charge customer the discounted FedEx Ground price?

This is pretty annoying and has been bugging me for a while. For shipping, there is a retail price, and a discounted price. For USPS, Ebay always charges the customer the retail price and I pay the discounted price when I ship. The discount varies, b...

Ebay lies about MONEY BACK GURANTEE

I purchased a bag on Ebay. The bag got delivered on November 9th. I managed to open it late and opened a case on December 9th with item not described. Seller closed the case. I called ebay as I am still covered under ebay money back gurantee (30 days...

ebay prematurely closed my case

I bought two SSD hard drives and the seller (Newegg) didn't deliver them. I opened a case with ebay and after a week, the seller issued me a refund, but only for ONE. Despite this ebay immediately closed my case and now I can't find any online option...

Tracking not available to France, will I lose the case automatically if they say didn't receive?

So I've learned from past experience that if you don't use tracking, there's a good chance the buyer will claim they didn't get it, just because they know they'll get a full refund. Now I have a sale to France but as far as I can tell there is no tra...

Resolved! item not received

I purchased an item 13 days ago and i never received it i am not able to track it because the tracking number the seller provided me with is for a return service however i never received the item to even have returned,seller is not responding to the ...