Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Buyer claims item has been returned though I never received

The buyer purchased an item from me and shortly after I shipped it out changed her mind. I told the buyer to refuse the item when she received it. After a little over a week I'm still waiting for the item. She's sent about 10-15 messages so far and h...

Buy it Now- Combined shipping Problem

I had a problem this weekend when a buyer tried to buy all of the china I had listed in 3 separate listing. They asked for combined shipping and I calculated the combined shipping - it would take 5 boxes to ship full set of china - . But, the Buy it ...

How do I send an offer to a buyer?

Hello,I`m planning to expand my business on Ebay and decided to allow international customers to buy from me. I personally drop ship all my products and I would like to know how and where exactly do I send my package to kentucky warehouse to be prepa...

Buyer being unreasonable about return... Need feedback.

I recently sold a camera lighting set. It is an older set, used and untested. In the description I stated that it hasn't been used in some time and worked fine back then, but that I have NOT tested it and make no promises as to whether or not it work...

Awsome experiance on EBAY seller scam

So yeah bought a video card on here and then when I get it the seller had forced open the top to put new thermal paste on it. Also the seller sent the item wrapped in bubble wrap and tape and no antistaic protection to be found. When I get the item t...

Damaged shipment.

I just heard from my customer that the item arrived damaged. He sent pictures of the box and damaged item. So my question is, how do I file a claim with USPS? Or does the customer have to file the claim? Thanks

You must select a return period which is supported

Why do I keep getting these notices when I list something? When I list is still lets me select 14 day but ebay seems to want me to select 30 day returns...Must I?

Buyer had wrong address as confirmed paypal address

I had a buyer file a claim that she didn't receive the item, but ebay sided with me because the item had tracking showing it was delivered to the confirmed address. The package later came back to me, so I issued her a paypal refund for the amount min...

Resolved! Returning an item through a forwarding company

Hi all, I got an item which is the complete opposite of what it was described to be. Women item, instead of men, gold instead of sliver colour, 18 mm instead of 20 mm Daniel Wellington watch band. Anyhow, I feel scammed but want to fix this calmly. T...

Cheaper shipping for lots?i

I usually use USPS priority but need to get rid of 100’s of things. Would like to make lots of them but postage is prohibitive. At this point don’t care about profit but don’t want lose shipping. Being in poor health, and old, worry everything will e...

Speedpak tracking (A tracking number was provided.)

It's been 10 days since my purchase has stated "Order Received"And Tracking number provided..It hasn't moved at all according to ebay tracking, or parcels. Is this normal for international shipping with SpeedPak?Thank you in advance for your help and...

Is this a valid tracking number?

I bought an item on July 20 and received this tracking number . I know that ones ending in CN is china post but they start with RR. In ebays tracking it says the carrier is WYT. I went to WYT's website tonight and tried to track but comes up as not f...

Signature Required USPS

Can I sign a note for mail carrier to just leave it if I sign a note? Also when googling I found somewhere that said you can sign online at USPS website? Is that true? I couldn't find it looking around the website. Thanks.

How to deal with buyers remorse refund(s) as a seller?

So I sold a pair of Sony headphones earlier this week and they arrived on Friday (yesterday). The buyer messaged me today asking if he could get a refund and I asked if they had arrived damaged or something? And he said they were in perfect condition...

Global Shipping Program. Is it a rip off?

Global Shipping program provided by Pitney Bowes. Pitney Bowes are manufacturers of business postage machines called franking machines (The franking machine calculates the correct postage automatically, which includes the Royal Mail discounted cost f...