Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Seller misleading

Hey I bought a google pixel about 3 weeks back and it had so many issues. The description said that it works perfectly but the microphone isn't working and I can't even take calls. What's the purpose of a phone if you can't take calls?? And the camer...

I give up. What would you do?

I bought 4 Braun pocket shavers. They were going to be gifts. The 4 shavers arrived thrown in a large padded envelope. One of them was crushed. The shaver was probably ok, but i wasn't about to give someone a shaver in a crushed box as a gift. I cont...

How to receive FVF?

Ebay has changed so much since I had to refund a buyer. What is my first step to refunding the buyer and recieving my FVF? Thanks!!

Seller won't refund after return

I opened a return request because the item was defective. The buyer accepted, but the built in eBay shipping label wouldn't print. The buyer then gave me his own shipping label. The problem is that eBay has no record of this label and that I already ...

International Return Policy

Check your International Returns Policy!It was pointed out in the Open '18 Returns Workshop that a seller had a "generous" International Returns policy of 60 day free returns which prompted me to check my International Return policy.Guess what? I als...

Resolved! Global Shipping Program buyer opt-in

Is there a way for the buyer to be able to opt-in to the global shipping program for an auction where the seller already uses it for some countries? This would definitely add some opportunities for transactions that don't really make sense right now....

invalid address?

Hey I am trying to shop an order to P.R. But the address keeps showing up and invalid and ebay won’t print my labelive contacted the buyer, who doesn’t seem to speak any English, and keeps just writing down the same address that ebay has on file for ...

No Restock Fee Option Forces Free-Labor

I am really sick of eBay forcing terms on us instead of making things optional. Now they have force taken away the restock fee option. If a buyer didn't want to buy from someone who had a restock fee, they always had that option. More freedom and cho...

My dashboard does not show my active and sold and I cannot find anywhere to print shipping label

I was on vacation, and for some reason my summary has changed and I cannot see my active and sold items. I did sell something, and I cannot find anywhere to print a shipping label like I have always done. This is very frustrating, does anyone know wh...

Bad seller

I ordered two items from a seller and it has been more than one week that the latter still didnt ship my order. When I treid to get into contach with him/her, no reply at all. What do I do? I cant even open a case because the Items have just been ord...

Can a seller win a case?

Shipped buyer a brand new sealed in box phone. Got it back today, there is a very light scratch on the back of the phone. Also, the buyer's reason for return was defective or damaged, but the phone was completely fine. Seems like he chose that reason...

Ebays high shipping charges

Hi all. Can anyone explain to me why its so expensive for shipping items on ebay. I know sellers get a very small discount compared to the post office but for a company the size of ebay, i would think we could get a better deal on shipping. On Poshma...

non US seller how to deal with tax problem if wanna dropshipping?

Hi,I am a newbie here. I am non US citizen and live in Asia/Taiwan. Recently I am ready to start drop shipping form amazon to ebay. But I have some question. 1) Should I have to fill any form to IRS to do tax exemption? Or I don't need to deal with a...

Another preshipment USPS issue

I recently purchased an item and the seller marked it as shipped the day after I purchased it which was August 7th. The seller was shipping the item from Brooklyn NY and I'm in Harrisburg PA, about 200 miles away. I notified the seller around the 13t...

Resolved! Misrepresentation of item

So seller advertises a rare item but sends a common but close item. I didn't receive the item advertised but did receive the common one. I open an eBay case and it's almost immediately closed. Does eBay support this scamming type behavior?