Shipping

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FedEx and UPS Shipping Updates

UPS is updating its Domestic Large Package Surcharges (LPS) and Domestic Additional Handling Charges (AHC) fees starting August 17.Domestic Large Package Surcharges LPS will no longer be applied to Domestic Packages based on length plus girth Domesti...

Helmet shipping

Hello i bought helmet before 1 month and its still not delivered do you know anything tracking not update for 18 days can you help me?

Not refunded to original payment source

I paid $24.11 USD for the item using the debit card from my checking account. The item didn't work, and I returned the item and the seller received it. Then eBay said I was refunded to my paypal account. I don't have a paypal account! I don't have an...

Resolved! Buyer takes item out of country, wants partial refund w/out returning item

Hi, all... I have searched for how to do this, and have been unable to find the proper steps - even when following the steps from several articles... So I'm hoping to get some guidance from the community here. 1- Buyer purchases item, shipped to NY.2...

Response to buyer help - Don't want to sound rude

I have not clue what to say to this person... I sold a Wilsons Leather Vest brand new with tags(Originally $80 she got it for $20).. that specifically said 100% leather outershell(the tag was even pictured along with about 4/5 other pictures) .. and ...

there is no option to file a claim (not as described )

Hello there, As you can see in the screenshot below, I went to "help" section then choose the item but no option called (not as described ) like before, I don`t know why eBay disable it.My order was 24 oz but however, the seller had sent 40 oz!!! (I ...

screenshot-www.ebay.com-2018.09.22-12-51-27.jpg

Seller returning “doesn’t work or defective” item before having received the item.

This morning i woke up to a return request for a New sealed item given the reason “Doesn’t work or defective” However, after checking USPS tracking it shows that it hasn’t been delivered yet. When i contacted ebay support i was told to ask them if th...

Return in progress, no longer have eBay gift card

My return is being sent via usps currently and a refund has not been issued. Once it does it will be going to a eBay gift card I no longer have. I do however have proof I paid for the item with a card under purchase history. If I call eBay Will custo...

Buyer wants delayed shipping

Hi, I've never had this request before and I'm kind of freaking out. So the buyer paid and requested that I hold off on shipping until Monday. Thing is, I'm selling a model horse that has yet to have been bought off of Breyer's website. I won the hor...

Resolved! Im going to lose it if I another buyer tells me I shipped an empty package

Do buyers have some board or forum where they set up and target sellers with complaints of empty shipments? Most of my items are small and shipped by letter post but I secure the item in packaging and a security envelope.. Mystericsally these items a...

Can I adjust ship date after sale?

A buyer purchased 6 items that offer 1-day turnaround. They have requested some minor customization, which I'm happy to do, but will take a few extra days. Buyer is aware and willing to wait. How can I change the Ship Date so the system doesn't "Ding...

Shipping tip for flat items

Save your Christmas boxes (or purchase after holiday) and use them to secure flat items with light cardboard liner. Place in ½ box and fold down edges. If placed in plastic bag you might consider adding some tape to keep item in position. Then place ...

Columbus day no post office

Columbus day, a worthless nothing fed holiday. Will this affect our shipping metrics?

Resolved! Seller won't send item and cancels deal

I saw a nice item on Ebay which I really wanted.However, the seller didn't ship international, but I asked him if he would make an exception for me and he did. I won the bidding and immediately paid him through PayPal. With the shippingcosts enclosed...

Resolved! Seller Unresponsive - Shipping status stuck in Pre-shipment - awaiting item

Hello I purchased an item on Monday 8th at 4am. I was notifired at 3pm the same day that USPS had a label created and that item was in Pre-shipment status. Since then I have tried to reach out to the seller with numerous messages via Ebay and email b...

eBay Sellers Must Give Money Back For Any Reason!

Okay long story short kinda,I do not sell much on eBay but I sold a Sony Tablet Xperia z4 for 699. I have a 14 day return policy .Customer contacts me on the 35th day. He says he wants to return but gives no reason. I asked him what's wrong still no ...