Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Global shipping programme - they lost the package and will not refund! Please help

Hello,I bought item from ebay, and the seller sent the parcel via gobal shipping programme, and the package arrived to my country and I got SMS they will deliver the package to me, but they did not and immediately (!!!) they sent it back to the selle...

eBay won't help me with the refund.

I bought a phone for cheap in late August from a German seller. Since the seller was only shipping to Germany, I used a forwarding address. The seller has a 100% feedback and the item description said that the item was fully functional, implying that...

Resolved! Contradicting tracking information

I purchased an item on Sept. 28th, and two tracking numbers are provided. When I just left-click on the linked tracking number for the item (in my purchase history items list) I have the usual pop-up window showing the status of the item. The status ...

Late Shipping ding

So I mailed a package on time and the tracking kept showing each day for 4 days that USPS had it arriving at the same regional distribution center. I had to call USPS to find out what was going on and they opened an investigation then 2 days later it...

Shipping address?

I always ship to the address on the invoice unless notified by buyer otherwise. However, a buyer put desired address on Paypal payment, did not contact me, and said it was my fault that package was shipped to wrong address. Who is correct? I want to ...

Resolved! shipping two items together?

I recently sold some dumbbells. The listing was for two total sold individually. One buyer bought them together and the total shipping ebay charge them was $92. The dumbbells had to be boxed seperately so I needed two labels. I decided to go to fedex...

Buyer bought through Paypal - I have questions

Buyer purchased item using Paypal, but then I was looking at shipping. Paypal was offering to ship it for me, but I am sending it media mail. On the other hand, what type of protection with shipping does Paypal offer?

how do i combine shipping.

A buyer has emailed me and asked if i will combine shipping for him on two auctions he won. I have no problem doing it but i dont know how i go about it when i print up the label and how do i change the invoice's when i bill him? Each auction was goi...

What am i supposed to god bleep do? 1st time return fraud experience.

Simply put i have sold a nintendo bundle of games last week. He has filed a return for defective product. I easily accepted knowing once i get it back i can resell it easily. So today it has delivered back to me though it was not shipped back as i ha...

Resolved! Stuck package, understanding buyer. What do I do?

Package stuck in transit since Sept. 6th. I filed a find package thing w/ USPS (has never helped in the past). The buyer called her local p.o. and they have no idea where it would be. She suggested I just refund her half the cost of the item and the ...

ebay VIOLATES MULTIPLE POLICES LET BUYER STEAL ITEM refunded buyer I got nothing back PLE

1 buyer emailed said authentic gucci bag smelled like smoke, it is smoked ceadar closetbuyer admist to altering modefying by washing saturating bag and spraying with a so called protective spray, admits the bag is perfect not a mark on it! all in ema...

NEW SHIPPING LABEL PAGE - Ebay has a Very Large SALES PREVENTION TEAM doing design work!

I am a small volume Ebay seller and have been since 1999. I'm probably not the kind of seller that Ebay feels obligated to care much about - but that's ok. I'm little, they are huge. They can do whatever they want and there isn't a darn thing I can d...

Resolved! Buyer who is fabricating or overstating flaws to generate return

So I got a buyer who is fabricating or overstating flaws to generate a return when I didn't offer returns. From the minute the buyer purchased the item they messaged me to cancel the item and then changed their minds about 5 times to keep or cancel. ...

Unreasonable Shipping Charges --

I originally posted here but was scolded for bringing up an old thread and encouraged to start a new thread: https://community.ebay.com/t5/Archive-Shipping-Returns/Unreasonable-shipping-charge-dispute/td-p/3019989/page/2 The topic was Unreasonable Sh...

Thoughts on shipping items without original packaging to save postage.

So I really dislike shipping overlarge item such as train sets or old games that requite a large flat box. I have to find or construct a 4 foot x 3 foot x 4 inch box and then the shipping is usually rediculous expensive - not for the weight, but for ...