Shipping

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Getting charged return shipping when the buyer shipped the wrong item

Hi all. About a week ago I ordered a cover / holster for my cell phone. The seller lists covers / holsters for a few models on one page, with a selection of colors that can be accessed via a drop down menu. My phone is a Samsung Galaxy J6, 2016 model...

Sole coming of boot (parcel not tampered with )

Seller refuses to accept returns request but wants me to send back boots so she can claim of the Royal Mail , but the parcel box and paper on outer was untouched until I opened it . The seller wants me to back her up that it arrived damaged .

This doesn't make sense

We have one day handing. Sold a 'BIN option' on Friday and Saturday, a FP on Sunday (today) and just now sold auctions and some have been paid for. Friday's says we must mail by Monday. Correct. But Saturday says Monday too. As Saturday isn't a 'busi...

Potential buyer asking if I can send to brazil

I received an email from a buyer wanting to know if I could send to Brazil & they would pay shipping. The item still has several days to go on auction to see if I get any other potential buyers. How do I respond to that or do I ?and can we send to th...

deplorable delivery system

The Global Shipping Center and Erlanger, Kentucky are the worst shipping companies ever. Every time I have an order shipped, these companies (Erlanger) hold the item stating that may be a restricted and prohibited item. How can a tool (drill) be a re...

USPS First Class Shipping Cost

I have no idea what's going on, but to try to sell an item and offer international shipping the BUYER costs went from 10-14 to 36-50. Anyone have any idea what's going on, or why this might be? I'm trying to list a new item, which is the same as an i...

Resolved! How do I change shipping from USPS to FedEx?

My buyer agreed by email that FedEx is the better way to ship him the item he purchased. Using my own FedEx account and discount, the price is cheaper for the correct amount of insurance ($700 worth) and it will arrive in the same amount of time or f...

Seller says return item is lost at post office. Hopes to refund half the money.

I've paid for the (non-functional) item, and shipping both ways. It has been at his post office several days. Seller writes: "I went to the post office yesterday to pick up the package and the person working there couldn’t find it. I’m not trying to ...

Lost Parcel in transit

I bought a parcel for £38.99 including postage and the parcel gets lost in transit. The parcel has £20 plus £3.99 insurance. I'm confused right now because the sender wants me to claim for a parcel that's been confirmed to be lost by the courier and ...

Why are return dates different in return request?

Selling page return box says "Refund due date 09/18/18". When I click on return details it says "We've asked the buyer to ship the item back by Sep 20". Can anyone explain this?

Received item after refund - how to repay?

Hi. I bought about 100 items in the last 60 days... some sellers never shipped, and actually quit Ebay. I had to enter "I did not recieve" on about a dozen things. Then 2 of them turned up, and I want to repay the seller. How do we make it right? I k...

Item Damaged Upon Arrival to Buyer, UPS Refunded Me

I recently shipped an item to a buyer. Upon arrival, the buyer informed me the box and item were damaged. I opened a claim with UPS and they agreed to pay out the replacement cost for the item. Now I have the cost the buyer paid me originally and the...

Unable to escalate a return

Hi--I sold an item via GSP which was received broken. I packed it well and suspect that the Erlanger KY people repackaged it inadequately. On the refund page, eBay says something along the lines of "if you believe the item was damaged between KY and ...

International buyer asking why shipping price changes at checkout

A buyer from the UK messaged me (I'm in the U.S.) asking why the shipping price was $16.34 when they saw the listing and jumped to $20.37 at checkout. What can I tell them?

Why does ebay let buyers open returns before an item is even delivered?

Or worse, before it's even SHIPPED.Maybe I missed the new policy? I could have sworn that you're not allowed to open a return for 1-2 days from delivery. Now? A buyer can open a SNAD return before the item is even shipped, and obviously win, AND we g...