Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Another Global Shipping mess

I ordered a product from a seller in California. It was received in Kentucky by Pitney Bowes and shipped to me. But I received someone else's item, that's after the gsp sent it all over the USA. I told eBay I want the item and not a refund. Well they...

Help with Post Office losing my package!

I need some advice, I dropped three packages off to the post office by my job on 10/09, i drop off packages during my lunch break so i usually dont get recipets and just leave them on the counter. Well a few days later i check the tracking number on ...

GUYS ALL REPORT EBAY TO PRESIDENT TRUMP TO FINE THEM

SELLERS BEWARE OF BUYER

This buyer is abusing buyers money back guarantee policy by purchasing items and claiming that we shipped them used shoes. They send pictures of shoes that are used and not even the shoes that we sell to ebay so they can get a refund. He purchased a ...

Resolved! Return Shipping label

Hello a seller sold me USB stick 128 GB with fake capacaty, I sent him a proof of testing it. He accepterd return, now the return is in process, I see on ebay that I have right for free shipping because on sellers page it is written he pays for retur...

FedEx shipping

Has anyone else has an issue with an account getting hacked and the hacker buys from you and from the hacked account and a couple of days later they call or go online to FedEx and change the ship to address and then a claim is filed with paypal for u...

Buyer scams

We shipped a $319.99 product to a buyer who then requested a return. We accept returns so accepted it. At the same time, another user under a different account bought a $319.99 item and once received requested a return. We accepted it. Once we receiv...

Resolved! worldwide shipping calculator shows FREE SHIPPING

worldwide shipping calculator shows FREE SHIPPING but in my lising I do not offer free shipping worldwide. This is in a completed listing # 253 916 490 369no matter what country I choose it says FREE SHIPPING.The person that bought this pointed this ...

1 day handling and holding off shipping

We list BINs and ten day auctions on Thursdays and we have one day handling. How would you deal with people buying BIN's on Thursday and wanting them held till the auctions end ten days later on Sunday so they can be shipped together. We have a note ...

Peer board for returns? Trying to make it fair to all.

So eBay is getting ready to take another 4% of total income from a bunch of sellers this month. It could be you.They are basing the additional fee on return percentage of our peers and claim that, since all of us have the same chance of getting buyer...

Not clear on how partial refunds work for buyer return, false SNAD claim

and maybe don't want to hear the truth, but what will be will be. This is my second post regarding this sale. Three weeks afte this buyer purchased a pair of shoes she filed a SNAD case because the shoes were a narrow width and didn't fit. These shoe...

I need an alternate contact for eBay customer service!!! HEARING IMPAIRED

I can't call them or have them call me.. there is NO email address or web form to use ..This is unfair to a person with a hearing disability, and maybe needs to be reported? USPS is refusing to honor insurance on a package after I was forced to issue...

Seller claims the delivery service changed the package

So I bought a video card on the 5th this month, from Germany to Romania, and it arrived yesterday. The problem is that the package contains a frying pan instead of the video card. I confronted the seller and he says how dare I accuse him and claims t...

Fedex issued a credit but it goes back to eBay's account and I never see the credit

I shipped an item via Fedex that was sold on eBay. The stated dimension of what I sold were:Estimated Shipping Cost: $25.20Tracking #: 782373598749Orig Wt: 4.125; Orig Dims: 51.0x2.0x2.0 in; Base rate: $13.67; Resi: $3.60; Fuel: $0.78; Other charge: ...

My ebay 30 day return period has expired, but PayPal says i have 180 days to return.

I purchased some Quiksilver notebooks, some to give away and some to re-sell. When they arrived i was disappointed becuase they were alot smaller than i expected. I assumed they would hold a regular 8.5 X 11 sheet of paper, but they are much smaller,...