Shipping

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Buyer Messaged Me almost 5 Months after Sale Asking if I sent Item

I sold an item on March 17th of this year. I sent the item within a few days via USPS. Today (August 5th) I recived a message asking if I had sent the item. I found the confirmation number but at this point it doesn't say anything. I am unsure about ...

Money back guarantee has let me down

Bought a pair of jordan 4 x Levi's from the seller and knew I got screwed when they shipped straight out of Taiwan. Sure enough shoes showed up fake as can be and seller was not helping with a return. Opened a case with ebay and it was going good unt...

Resolved! On 7 days returns

Hey community,A customer just file for a return he has 7 days to return the item to me.So if he does not return the item by 7 days the case is closed by ebay.My question do I still have to give a refund if I received the item 9 days later?thanks for ...

Issue with a double refund

I had an item that I refunded the buyer for over a year ago and a few days ago Ebay took the amount out of my account again. I keep trying to contact customer service but they pick up and hang up on me evertime. What do I do?

shipping invoice item # is different from item# purchased

i notice that on my invoice from a seller when i recived the item.. the item # was different from the item# that i purchased..why is that?shouldnt it be the same?

Resolved! Shipped on time, late scan

My regular carrier is good about scanning my packages when she picks them up, but this week there's been a substitute. My media package wasn't scanned when it was picked up yesterday (Aug. 3) and the first scan shows Aug. 4 at 1:05 a.m. at my local f...

New Return Policy & Buyer Remorse returns. Who pays for shipping?

Hello, The New Return Policy & Buyer Remorse returns. Who pays for shipping? I've spent a lot of time trying to find the answer to that question. I even called ECS and talked to a return specialist. Guess what, after 45 minutes, they couldn't find th...

Fed-ex shipping claims follow-up location?

I am looking for a short cut or link so that I can monitor my claims to Fed-ex shipping insurance. I have started the claim process on several, but found no way to follow up results. I get a message that Ebay does not have that info...but surely ther...

Moral Dilemma- Return Advice Needed Quickly

OK...what should I do? Last Saturday I bought a used Chromebook (BIN, offer accepted). The terms were 14 day returns accepted and the unit was $60 plus $15 shipping. So, it came in in good physical shape but with 2 issues. The big one was that it was...

Buying Goods from Venezuela to USA. How much are the customs duty, tax and etc?

To those who resides in California, USA, anyone of you who tried to buy items from Venezuela? My item will be came from there and ship to my address in California, USA. How much are the custom's duty, tax and etc when it arrived to US? The item is mu...

New fangled UPS Savings Program for eBay sellers is a nightmare

Is anybody else having trouble with the new method of shipping via UPS? It used to be simple to create a shipment and print a label. Now I have to go the UPS website, create an account, click through a dozen I Agree pages, enter my parcel information...

Post office says it doesn't have the tracking number yet

I printed a label to return a label to a seller today. I had to enter the shipping numbers, EBAY accepted the number and said it was shipping but the post office has still not scaned those numbers would the have accepted a invalid tracking nunber and...

How do I as a seller submit an appeal for a return?

I am the seller, I have a decent amount of items listed right now. Ebay has stood behind me up until lately on returns. I list very straight forward, but lately I have had a handful of buyers say that my item is not as described and because they have...

Buyer Says not Everything was in box

Hi, A buyer I recently sold a computer monitor to said that not everything was in the box that I sent him. I believe he is trying to scam me, and I am worried. What I sent him had three pieces: the computer monitor, the detachable stand for it, and t...

Seller change his promise and name and item price and refund wont cover return

SELLER CHANGE HIS WORD AND ADDRESS AND NAME I have an issue with seller ..and i dont know how ebay can help HE PROMISE TO PAY 70% OF THE ITEM PRICE AND KEEP THE BROKEN ITEM !! NO MONEY RECIEVEDI GOT THE ITEM FROM CALIFORNIA AND HE ASK ME TO SEND BACK...