Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Ebay says I have late shipments when the USPS doesn't scan

I now have a warning that says "You've had a few late shipments recently. Consider increasing your handling time so buyers will better understand when to expect their orders." In my seller dashboard it says I have an 18% late shipment rate This is be...

Resolved! USPS rate incorrect

Maybe someone can help me figure out what eBay did. First Class Package - 7 oz Since January, these packages have cost me $2.92.Yesterday, eBay calculated the postage at $3.05 I can not figure out how eBay came up with that amount. I prefer to be abl...

Seller refuses to return the money

Hello! The seller does not want to return the money for delivery of pair of shoes, which was sent in the wrong size due to the seller’s fault. The Seller promised to give back the money but now refuses and says that Ebay in the one who has to do that...

eBay switched my shipping address

I recently purchased an item, it was shipped to my old address instead of my current address. I ordered 16 items before this one and all shipped to my current address. My current address has been set as my primary with both eBay and PayPal for years ...

Buyer wanting to return item after 3 weeks of having it

So a buyer wants to return an item after 3 weeks of having it claims it was not as described. But it clearly was described in the ad. Ebay won't help me, they are more on the buyers side and I am frustrated. Has anyone else had this problem and if so...

HELP Item not registered in my country postal office?

So have I have 4 items purchased on eBay.However, 3 of them are confusing me and I think I will have problems with those 3 because I think I won't receive them.Here's the list of the shipping type of each one:- Economy International Shipping- Interna...

Email From Seller Requesting Phone Call to "Finalize" Order Before Shipment

Payment has been completed for the item I ordered, confirmation email received, etc. Then the seller (a business, rather than an individual) sent me an email saying they had a problem finalizing my order and need to speak to me before they can comple...

Can't see Refunded item or refund details in purchase history

Ok so here's my problem, not a huge problem, but still i'm curious why this is happening. You guys know that when you buy an item, it shows up in "my summary page under the list of items you purchased. However, when return an item for a refund, or ge...

yet another seller got screwed

hey, hows it going?good.whatcha doing?im working on this jet ski but i think the computer might be bad?but, if i get a new one and it doesn't work, electrical items are not returnable. So its an expensive gamble.hey i got an idea?whats that?just purc...

GSP Problem

It’s been 8 days since the package arrived at Erlanger KY. Since then no moving forward neither did I get a mail with new tracking number. It states 3-5 days for EU

Resolved! "Shipping info received" for over a week and still not "In Transit"

Dear Ebay and users, Last week (monday 27th of april) I ordered 2 different products from 2 different Ebay users. One from Japan (Tokyo) and one from China (Hong Kong).I received a tracking code for both products the same day I ordered them.I noticed...

Do items shipped with eBay GSP show a description of contents?

Usually when you buy internationally there is a customs label like a CN 22 stuck on your package and this has a description of contents on it. Is this the same with eBay GSP or is the package not labeled with anything?

More lost packages

I'm a seller on Etsy, but more a buyer on here, and I am seeing an increase in lost and mis-delivered mail. Is anyone else seeing this issue, especially in the last six months? I have had:-parcels delivered to right house number, wrong street-parcels...

shipping from usps to e-delcon countries

Hi, Has anyone shipped things directly from the usps post office to any of the countries on there e-delcon list?Were you able to track the item to the buyer or had any problems?I don't want to use the ebay global shipping cost as its too much for buy...

Resolved! Seller Refuses To Pay Return Shipping

Defective item. $8.95 item with free shipping. Seller refuses to pay return shipping and I refuse to pay $5 to return a defective $8.95 item. I suggested she refund $8.95 and I’ll destroy item and take pictures. She now claims the verbiage didn’t pro...