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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Automatic Returns

Automatic Returns. I questioned customer service when automatic returns began & after reading through the Ebay guidelines regarding AR that if I did not use the AR that my items would not receive the same exposure as items that did use AR. I now have...

Resolved! Different aspect ratio than advertised, evidence of bootleg?

Purchased latest season of a TV series from 100% rating seller at reasonable price. Noticed that it was slightly fuzzier when fullscreen than my previously purchased seasons, the case layout had changed, and the playback info from the video player sa...

Buyer says item arrived DOA.

Hello all, Buyer says item arrived DOA! The was listed as used and worked fine before being shipped. Also buyer received item the 31st and just now reports an issue. Seems funny. What are my options?

No tracking number but being delivered by fastway couriers

I was recently a victim of financial fraud after making multiple ebay purchases. One particular item is yet to arrive which is no biggie as it is still within the delivery time frame however the item was only listed as sent once I enquired about the ...

Resolved! Buyer didn't read description, purchased item now wants me to refund shipping

My buyer just contacted me about a cake stand I sold. I mentioned in the description it had a chip, I measured the chip. I took photos of the chip. They told me it arrived with one of the scallops chipped. I asked was it the same one I mentioned in t...

6x7x49 golf driver box

guys - can you tell me a cost effective way of shipping a 6x7x49 golf driver box cross-country. It's very light - only 1.5 lbs but i guess its dimensions classify it as a large package and ebay and usps calculator show it over $100 thx

Keep item listed until offer accepted or declined.

I have a suggestion for Ebay not that they will listen but here goes. I have had a number of buyers that feel, for whatever reason, that they have to wait until the last seconds to make an offer on a fixed price item and the item closes before I can ...

USPS claiming to have delivered packages but they never did

Is anyone else having this issue this past week? On 12/31 I had seven packages marked as "out for delivery". They never got scanned by the end of that day so the status on all of them changed to "ALERT: awaiting delivery scan". I figured it was just ...

Resolved! Return ONE item from order - Discount coupon

My purchase is at $ 315.24 (two positions - Pixel 2 XL and Galaxy Note Total coupon amount -$47.29 In the end, paid: $ 267.95I return one item to the seller (Galaxy Note How to distribute money from the coupon when returning one position and two?

Buyer states package will be sent by another courier to Philippines does USPS coverage stop?

I have an item to ship (a candle) to a buyer. The buyer messaged me and asked me to package it well for she will be forwarding it to the Philippines via another courier. I messaged her (have not shipped it yet) stating she will need to open the packa...

Resolved! Can't select listing duration when using eBay app

Recently, when listing something using the app it's not possible to select the listing duration, automatically selects GTC. If I try to do it using the desktop version on my phone it redirects me to the mobile version and I can't do it either. Is the...

FedEx is adding weight and overcharging

I sold 4 brand new tires individually off of the same ad. each tire shipped to a different city on different day. each tire was weighed at the fedex drop off location at 48 lbs each plus or minus half pound. I received a receipt with the weights on i...

Item never arrived, never received refund

On october 8 I purchased "2 playstations 4" and lster on I received a message from ebay telling me that a third party logfed in into the seller's account and listed those 2 PS4 and they opened a case for a refund which I won and they said they refund...

Resolved! illegitimate refund

Hello,I have sold a camera recently and all was fine until the buyer said that it didn't work, which was strange as it was working before i sent it. So i asked him if he could give me some proof and he said no. i then agreed to start a refund so that...

iten returned but no case opened

HiI'm getting ahead of myself but I wanted to ask " just in case"I sold a baseball cap. It was in excellent condition. I listed as not new because I didn't buy it in a store. It looked as if was never worn. I got a message from the buyer that he is g...