Shipping

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Opened a return/refund and now what?

I am not a seller, I am a buyer and as I am aware that the ebay rules are a little unbalanced for buyers and sellers, I try to be fair. I usually buy used items and with that I usually do take the grain of salt and am happy with it but I received an ...

Wrong item delivered

Firstly, apologies if this is in the wrong area but I need advice. I don't use ebay alot (this is my first item bought on ebay). It wasn't what I paid for and it was damaged when checked (Screen issues and battery not charging). It also had someones ...

paypal seller protection for INR when a buyer provides an incomplete address?

Can anyone tell me or point me in the right direction for paypal's policy for an INR when the buyer provides an incomplete address? I had a case opened and closed on PayPal today within 11 minutes, all automated of course. Buyer claimed INR, which is...

Buyer has not received package after 23 days (USPS 1st class package with tracking)

Hi, I sent an item via USPS 1st class package with tracking on Aug 7. It's been 23 days, and the last tracking of it is on August 10 ("In Transit"). I went to the post office to ask about it, but they said they were too busy and gave me a phone numbe...

Seller lied about shipping location

on 8/23 I made a purchase for a 4k action camera from a seller who listed the item in Rowland Heights, CA. I only purchased the item from this seller because I also live in CA, and should arrive in a timely manner. The fedex tracking number said that...

How to get eBay shipping rates when reshipping item damaged in transit?

How do I get the eBay shipping rates if I want to reship a new identical item to the buyer without requiring a return? The item was damaged in transit likely due to poor packaging. The customer was nice enough to contact me and I want to reship a new...

Resolved! Question about shipping and box limitations

I have a question regarding packaging for USPS shipping and what they allow in shipping. If I use a box that has another company name on it or lettering that says fragile in white on the sides, will I be charged extra for fragile services or can it b...

Can't Print Shipping Label

I've been trying all day to print a shipping label for a fixed price listing I sold but it won't go through. I get the page where I fill out all of the shipping details like weight and mailing date then I go to the PayPal login page and then click to...

Resolved! Shipping US to China - HELP! :)

I need some help with best way to ship a pair of altec lansing cabinete speakers to China. I've check UPS and the cost (air) is more than the speakers. I'm not familiar with the global shipping program. The weight will be about 200 lbs, crated, from ...

Resolved! How long does it usualy take a package to reach Hawaii from Cali?

Order was placed Aug 8 and package was shipped next day by UPS.Aug. 16, the package was transferred to USPS in Cali. for final delivery.On Aug. 24, buyer opens an INR and says once USPS took over tracking stopped.Contacted USPS and got a reply on Aug...

Resolved! Does this buyer deserve a neutral feedback?

Hi guys,So this is the first time I’m considering giving a neutral feedback. All others I’ve left so far have been positive.Anyways, I sold this computer to a buyer. He said it wasn’t working, so I asked him how? (Because it was working 100% before I...

Resolved! A quick question on shipping metrics.

My shipping policy is within one business day. If I sell something on Monday I am obliged to get it out by Tuesday. But what if I sell it on Sunday? (which of course is not a business day). If I don’t actually get it out the door until Tuesday instea...

I don't ship International buyer says in OR ship item and now wants return and have ship to china

I sold a lot of old vintage lighters (77 of them). I don't ship international. The buyers address was in OR which I shipped priority. Now, the buyer is contacting me saying his america friend is returning them and he would like me to ship to him in c...

Problem with buyer's address went away when switching to Classic Label Printing

Interesting thing this morning -- I went to print a label through the hub, and a red notification came up saying there was a problem with the buyer's address, with a place I should click to fix it. A dreaded situation, but I figured I would switch to...

Huge top rated issue

I am seeing tracking not updating on only some of my items on eBay, but every package was scanned and shows shipment on time on the USPS website tracking. It seems like eBay gets delayed tracking info from USPS which then counts as a late shipment on...